CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Apr 6, 2021 • 14min
Automation and CX - Best Practices and Business Checklist
CX Today's Carly Read hosts Toby Cappello, Vice President, Cloud and Cognitive Software Expert Labs, IBM.
Mar 29, 2021 • 10min
Introducing the Five9 EMEA Summit
CX Today's Carly Read hosts Sabine Winterkamp, Senior Director of Global Marketing, Five9 and Brian Atkinson, VP and Manager of EMEA, Five9.
Mar 25, 2021 • 18min
How AI will Serve Post-COVID Omni-channel Customers
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
Mar 19, 2021 • 18min
Moving from Customer Service to AI Powered Customer Experience
CX Today's Carly Read hosts Jonathan Rosenberg, CTO and Head of AI, Five9.
Jan 26, 2021 • 33min
How Retailers have Adapted to Challenges During the Pandemic
CX Today's Clare Muscutt hosts Ray Biggs, Head of Contact Centres, John Lewis Partnership.
Jan 21, 2021 • 19min
Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank Wassenbergh, CCaaS Practice Leader & "TheCXexperience" podcast co-host at Cloudlinx.
Jan 8, 2021 • 21min
Customer Experience in the Digital Workplace
CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.
Dec 18, 2020 • 17min
Reinventing CX With Automation
CX Today's Rob Scott hosts Umesh Sachdev, CEO at Uniphore.
Dec 18, 2020 • 19min
Reimagining a Digital-First Customer Journey
CX Today guest host and CX expert, Clare Muscutt hosts Lindsay Rios, Head of Sales and CX at Table.
