The Hospitality Hangout | Restaurant Industry Trends & Hospitality Leaders

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Robert Earl, Co-Founder of Virtual Dining Concepts and Chairman of Earl Enterprises, to discuss virtual brands, how influencers bring value to operators, and the company’s latest concept.Earl talks about growing up in the United Kingdom and how being the son of a very famous singer exposed him early on to show business, talent and brands. Earl jokes that he was reluctant to go into show business or to work at all, but he soon realized that he needed to find something that would benefit his future. He shares that once he discovered hospitality, he decided to study the field at University.   When asked about his career path following school, Earl talks about working at two of London’s most famous hotels. He shares that he worked in every department, gaining lessons and insights which he says gave him the foundational experiences that he still calls upon to this day. By the age of 22, Earl shares that he was developing a Medieval concept that would become the most successful restaurant in London. Earl’s impressive resume includes founding Planet Hollywood, expanding brands, such as Buca di Beppo, and launching new concepts like Chicken Guy!. He says, “I realized that hospitality was for me, and I've had the beauty of working all around the world with every type of level of restaurant food operation, and that makes me who I am now.”They discuss the massive growth in the virtual brands space. Earl predicts that within the next few years, every restaurant will have a virtual brand, and he believes that consumers will not only know about these brands, but they will actively seek them out. He talks about founding Virtual Dining Concepts and how the company is able to help operators increase their revenue streams by utilizing what they already have existing in their restaurants. He says, “When we talk to a restaurant and we identify their equipment, their labor, which corners of the kitchen are quieter than others, what skus do they have, what produce do they have that has a limited shelf life, and with all of that knowledge, as restaurateurs, we come back to those restaurants and say, ‘Boy do we have a brand for you.’ “Earl shares what’s next for the company and he teases a bit about an upcoming collaboration with TikTok, and talks about why working with influencers and celebrities can bring tremendous value to a restaurant’s virtual brands. He shares breaking news about a new concept launching, Steve Harvey’s Family Food, which will feature a menu of both healthy and indulgent recipes, as well as a signature drink developed with the restaurant’s namesake. Earl shares the exciting news about a mega, multi-concept opening the heart of New York City. The four story concept will included Planet Hollywood, Chicken Guy!, and an entire floor of constantly changing brands, completely dedicated to curbside pick-up, to-go and third party delivery partners. To hear Earl share more about virtual brands, the company’s new aggregated app and his take on where the hottest restaurants are opening, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Kimberly Smith, Chief Executive Officer at Copia, to discuss food insecurity, how restaurants can track food waste and what Copia is doing to help the industry reduce carbon emissions. Smith talks about her background in the advertising tech industry and having nearly 20 years of experience in data and analytics. She shares that becoming a parent gave her a new perspective on the world regarding how we would be leaving it for future generations and why that led her to join the team at Copia. She says, “Copia was like the culmination of everything that I wanted to do, the impact I wanted to make. And I knew that I could bring my experience in the data and tech world, to leading this company into solving a lot of problems.”When asked about what Copia is and how it works, Smith shares that Copia’s technology allows businesses to safely and efficiently donate excess food and ingredients to feed people in need. She talks about how easy it is for businesses to sign up and use the platform. She says, “It should take no more than three minutes of your team's time to be able to track your waste for the day, or submit a donation.” She adds, “Our matching algorithm tells us exactly where your donation should go, to the local nonprofit that's most in need of that food. It not only finds a home but the right one.”They talk about the benefits to businesses that partner with Copia. Smith shares that in addition to helping out the community and the environment, operators receive other advantages from Copia as well, including providing the business with audit-proof donation receipts and tax deduction dashboards. She says, “Your accounting team loves you at the end of the year, your program analytics help inform waste reduction plans, impact reports tell businesses all about the nonprofits they fed, the carbon emissions they reduced by diverting this perfectly edible food from landfills and the gallons of water saved. She adds, “We're making it as easy and beneficial to reduce and prevent your food waste, as well as donate any surplus that you have.”To hear Smith share more about streamlining your operational processes, onboarding a national brand, and partnering with Project Drawdown, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” were on the road at the Restaurant Franchising & Innovation Summit in Nashville. Schatzberg and Frischling chat with Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc., Josh Goodman, Founder & CEO, of PourMyBeer, Cherryh Cansler, Editor of FastCasual.com and VP of Events at Networld Media Group, and Josh Halpern, CEO at Big Chicken, about the summit and latest innovations in technology being highlighted at RFIS. Dickey, stops by and talks about being back in person at the Restaurant Franchising & Innovation Summit, being a presenter at the summit and how data is driving the restaurant industry. She talks about the importance of being able to pull data, clean it, and present it back in a way that is simple and actionable. She says, “If you can do that with your data, then you're not drowning in that data lake, you could really use that data to drive the business forward.” She shares that Dickey’s built and launched its own proprietary data analytics platform 10 years ago. Dickey shares that because of their in-house technology, the restaurant's management is able to run their own POS, loyalty initiatives and scale the business, which now has 550 locations. PourMyBeer, Founder & CEO, Josh Goodman, stops by for his second time on the podcast. He chats with Frischling and Schatzberg about how the other attendees and operators are reacting to the self-serve revolution that PourMyBeer is leading. Goodman talks about partnering with Coca-Cola. He says that by implementing the technology developed by PourMyBeer within the European market, at places like amusement parks, Coca-Cola has seen gains between 140% to 180% in both increased revenue and traction. Goodman shares that whether the company is collaborating with a Mom & Pop shop or at the enterprise level, technology is paramount. He says, “Your technology has to evolve.” He adds, “That's really where we've been focusing our energies, is getting our technology aligned with the various point of sale systems through direct integrations with them, because it all comes down to checks and balances.”Cansler checks in to chat about moderating the summit’s session, ‘Getting into the Self-Service Game’. She talks about how operators are eager to enter the self-service space but have questions regarding things such as, how to determine which system is best for their business, what set-up costs look like and ROI. She says, “We're going to let each panelist tell their story about why they've entered self-service, how they're using it, whether it is a kiosk, or a beverage wall, how much it costs, ROI. Everybody wants it, but is it cost effective?” Cansler talks about the overall success of RFIS, adding that over 350 guests are attending this year. Cansler adds, “It’s our biggest year yet, even before COVID”. She says that the talk of the summit has been all about innovation, from ‘what’s new’, to ‘what’s going on’, to ‘what does the future hold’. Regarding the future, Cansler gives a sneak peek into details for the upcoming Fast Casual Executive Summit, happening this October, in Indianapolis.Big Chicken, CEO, Josh Halpern, talks about his summit session, ‘Executive Perspectives: Inspiration for Today’s Restaurant Leaders’. He shares his insights on the importance of working together to mitigate each other's pain points. He says, “We learned there's five pain points; driving traffic, driving check size, being innovative, having well engaged staff and a capable supply chain”. He adds, “So if we work together to mitigate those pain points as an entire community, to make sure the guest has a great experience, franchisees are profitable and suppliers have what they need, beautiful things could happen fast.” To hear more from all of the guests that stopped by Hospitality Hangout at the Restaurant Franchising & Innovation Summit, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Scott Gladstone, SVP of Strategy and Innovation at Dine Brands, to discuss the state of the industry, virtual brands, and how new technologies and innovations are going to drive sales moving forward.Gladstone talks about the state of the industry and shares that consumers are returning to Dine Brands restaurants in record numbers. In addition to consumers dining in again, Gladstone shares that the company’s restaurants IHOP and Applebee’s have seen considerable growth in off-premise sales which the brand hopes to scale. “We've also been making significant investments in technology and the things to drive the off-premise experience”.When asked about the brand's latest concept, FLIP’D by IHOP, Gladstone says, “FLIP’D is a fast casual version of IHOP. Not every consumer has time to to sit down and enjoy a great IHOP meal with the family or significant other, sometimes they got to get it on the go.” Gladstone shares that although the concept was built for speed with features like digital menu boards and kiosks, the menu items are still prepared with the high quality ingredients consumers associate with the brand. They talk about the latest trends in virtual brands. Gladstone shares that Applebee’s has launched a nationwide virtual brand, Cosmic Wings, which the company is very excited about. Gladstone talks about Dine Brands new partnership with Nextbite and the introduction of two new IHOP virtual brands, Thrilled Cheese and Super Mega Dilla.He says, “I think virtual brands are important. They're a big and important piece for full-service restaurants.”  To hear Gladstone share more about Dine Brands newest concepts and his take on robotics and automation, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Danny Klein, Editorial Director at Food News Media, about his unique leap into the industry and the debate regarding pizza and tech.Klein shares why Food News Media offers free magazine subscriptions to industry professionals. He talks about the outlet covering both QSR and FSR segments. Klein says the company’s day one goal was to help operators run their restaurants. In addition to not charging for the magazine content, Klein shares that the outlet also offers a free e-newsletter which keeps track of the news day to day. Klein says, “Our e-letters are free. We don't have paywalls on any of our content. We're really here to help people run their restaurants.” He adds, “That's been kind of the day one goal.”Klein talks about restaurant growth and industry shifts in a post pandemic landscape. He shares that independents and ‘mom and pop shops’ are really struggling to get back on their feet and how recovery for them could take years, but on the opposite side, the quick service space has become one of the hottest retail sectors in all of the country in terms of growth with brands like Chipotle and Wingstop each adding another 1000 units. He says. “You know the state of things right now is you have one side, who I think is going to be on basically the precipice of embarking on what might be the greatest growth stretch that they've had in probably 30 years versus another side that's going to be a lot slower to adapt.”Klein shares his thoughts on industry trends. He shares that the number one trend he is seeing was virtual brands, particularly in virtual wing chains. He talks about the segment slowing slightly but being a force within the space that was scaling at an incredibly rapid pace. He says, “There was a period there though where in terms of us trying to keep track of who was introducing a virtual brand, it was just outrageously out of control, and I get why it was happening.”To hear Klein’s thoughts on the future of pickup and curbside growth and more from his chat with Schatzberg and Frischling, check out this episode Hospitality Hangout.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Jimmy Frischling “The Finance Guy” and Sterling Douglass “The Technology Guy”, were on the road and live at MURTEC Las Vegas, where they chat with Michael "MJ" Jacober, Founder / CEO at Blanket, about the show, participating in Start-Up Alley and restaurant-technology being highlighted at MURTEC.Blanket Founder and CEO, Michael “MJ” Jacober stops by for his second time on the podcast to discuss Blanket’s mission to help multi-unit operations and frontline teams to thrive, and bring joy to their everyday work. Jacober says, “By thrive, you know, it's about communicating tasks and any and all things that need to be communicated all the way from the C-suite down to the frontline store level.” He adds, “We wanna make sure that we create a very meaningful and enjoyable experience for the frontline teams.”Jacober talks about his career in the industry and how his more than 20 years of experience as an owner operator helped him to understand the difficulties that came along with communication with the frontline staff. He shares how he was able to utilize this knowledge to develop the Blanket platform and provide solutions to store teams and operators.Jacober shares his thoughts on being one of the 17 participants in this year’s exciting lineup at MURTEX 2022 featuring the industry’s hottest start-up technology companies. He talks about the contest, and how it has been an interesting process but also a humbling one. He talks about his chances of making it to the final, he says, “I think, you know, we're not solving a highly abstract problem. I think the problem that we're solving every operator can relate to.”Jacober talks about what’s next at Blanket. He says the company is investing heavily in IoT solutions and integrating those solutions in an open way. Jacober shares that the company is heading increasingly up and up in the market. He talks about spending marketing efforts to bring in clientele with 10 to 50 units as well as larger organizations with unit numbers in the 200-300 range. He shares that while Blanket has seen a lot of traction for larger customers, he also understands the need to make sure all his clients feel supported. He says, “I think really diving in deeper to continue to try to solve larger organizations' problems while also not entirely forgetting about our midmarket clientele as well. To hear more from Jacober’s chat with Frischling and Douglass at MURTEC Las Vegas, tune into this episode of Hospitality Hangout on Spotify. This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Jimmy Frischling “ The Finance Guy”  and Sterling Douglass “The Technology Guy”, were on the road and live at MURTEC Las Vegas, where they chat with Phil Crawford, Chief Technology Officer at CKE Restaurants, Inc., Tom Seeker, Chief Information Officer at Earl Enterprises and Astrid Isaacs, Chief Technology Officer at Bloomin’ Brands Inc., about the show and restaurant-technology being highlighted at MURTEC. Crawford stops by for his second time on the podcast to discuss CKE Restaurants [https://www.ckr.com/] getting involved in MURTEC with the focus of restaurant technology. They talk about the impact that covid has had on the industry and how that has forever changed how operators engage with new technologies from day to day operations to goals and objectives. Tom Seeker, Chief Information Officer at Earl Enterprises stops by to discuss how the pandemic has put technology into play in new ways and why it has shaped the industry to do more with less thanks to new technologies. “It's about technology, I think everybody's finding out. You cannot do anything without technology and our industry.” Bloomin’ Brands Chief Technology Officer, Astrid Isaacs stops by to chat about valuable lessons and key learnings prompted by the pandemic. Particularly with regards to efficiency. “We're in a world now that has changed because of the pandemic and so having solutions that solve and drive efficiency is critical.”To hear more from all of the guests that stopped by to chat with Frischling and Douglass at MURTEC Las Vegas, check out this episode Hospitality Hangout. This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with John DiLoreto, president and general manager North America at Flipdish about digitally connecting restaurants to their customers. DiLoreto leads the business for North America at Flipdish. It is a digital technology company focused on the hospitality industry. DiLoreto says, “Specifically what we focus on at Flipdish is what we call the digital consumer experience and what that means is we focus on everything between the brand meaning the restaurant and their customers and helping restaurants better engage directly with their customers and so what that can mean is, we build websites, we build mobile apps, we build kiosks, we run digital advertising for our customers. We've got loyalty programs, marketing programs, engagement, you name it everything that exists that connects the restaurant and their customers. That's our specialty and our focus. We do that in about thirty countries today and are proud to work with thousands of business around the world.” Frischling shares that Flipdish just completed a one hundred million dollar raise in their Series C round led by Chinese tech giant Tencent. Flipdish reached a valuation of $1.25 billion, making it a “unicorn” in startup speak. It follows a $48.5 million investment. DiLoreto said when asked what Flipdish will do with that investment, “I think you know it's just a testament to our mission and our focus on building the technology that our industry needs and that ultimately that consumers are looking for. When it comes to interacting and engaging with their favorite brands and restaurants in terms of what we are going to do, we're going to do what we've always done which is strictly just focused on our customers.” He adds, “what we're going to do is continue to invest in our customers.”DiLoreto talks about what convenience technology is bringing to hospitality and says, “ultimately the way I think of it is as an operator, you know what's most important to you is your customer in meeting your customer where they are and where their needs are and I think from a macro perspective there have been significant investments that have shaped and changed the way that the customer views convenience.” To hear DiLoreto talk more about Flipdish meeting the customer’s demands, QR codes growing in the United States, and his thoughts on where ghost kitchens are heading, tune into this episode of Hospitality Hangout on Spotify. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chats with Jon Sherman, chief executive officer and co-founder at Sticky's Finger Joint about becoming an entrepreneur, developing a new brand, and the lessons learned. Sticky’s Finger Joint was founded in New York City ten years ago in 2012. Sherman says Sticky's makes boneless, fried and grilled chicken and it is paired with eighteen different dipping sauces with different flavor profiles. Sherman was in finance for years before founding Sticky’s. He says, “but I always had a bit of an entrepreneurial itch and I also always had a love for food and I didn't even realize that I could put the two of those together and that it was even a possibility or an option.” He talks about there not being a great option for chicken fingers in New York City and his love for chicken fingers when coming up with food ideas. Sherman was living on the lower east side and saw the original Meatball Shop open. He said they had a great vibe and just had meatballs. It resonated with Sherman that people, especially living in New York City, want to go get the best of something and everybody likes chicken fingers. Sherman was asked about where the sticky’s came from, he says, “from early on we realized that sauce is going to be an incremental part of this. The beauty of chicken fingers is part of making this differentiated best in class chicken finger, you got to make a great piece of chicken.” He also says, all of the different sauces is what makes the experience the next level. When Sherman was asked about lessons he had learned, he said there were so many and the first three to six months they had to figure out what the real business model was. Sherman says he was able to use his past finance experience to overcome some of the early hurdles he faced at Sticky’s and what the unit level economics needed to be. Sherman adds, he really learned that they are in the people business. To hear Sherman talk about Sticky’s operating model, how long it took to develop his core team and opening their first drive-thru location, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chats with Alonso Castañeda, vice president of brand development and strategy at Savory Restaurant Fund about finding emerging concepts and helping to develop the brand for fast growth. Castañeda says “the Savory Restaurant Fund is a fund that works and identifies brands in their infancy stage and when I say infancy I don't mean that the brand is brand new. They could be in business for ten years but as an emerging concept. They are starting to think about growth, and that's where we come in and we identify these brands that are loved in their communities that are financially healthy and that have a great product and we come in and we support them.” He adds, “We help them grow from five to fifty, we've identified that we are experts at that stage. We know how to come in and set up a good foundation for growth and build a team and then start scaling. We grow those companies from five to fifty in anywhere from three to five years depending on the concept. So it's fast growth.”  The Savory Restaurant Fund has built a team of sixty food and beverage veterans with diverse backgrounds to help each of their companies to succeed. Their team consists of experts from real estate,  payroll, sales, accounting, marketing, operations, training and development, says Castañeda. They don’t just provide the money they provide the team that helps build their partner's brand. Castañeda shares the names of a few brands that Savory Restaurant Fund partnered with including Hash Kitchen, Pincho Burgers + Kebabs, and The Crack Shack. He says that they are currently looking at brands and they have seven brands that are opening eighty-five stores. They talk about the current climate of the real estate market, Castañeda says, that the perception is that due to the pandemic that there would be available real estate but on the contrary, a lot of brands did very well especially fast casual. He adds that everyone is looking for the same drive-thrus and the same corners, and there are not many great opportunities available. Castañeda talks about what the company does when they take on a brand and says, “it's a lot about identifying where the opportunities are and we can come in and make an impact.” Adding, “yes, we're onboarding the brand but our real estate team is already going strong because we all know it's going to be ten or twelve months before they find something but they're moving right away.”To hear Castañeda share how the Savory team helps a brand grow, the tools to retain talent, and how new technology is constantly evolving, tune into this episode of Hospitality Hangout on Spotify.This syndicated content is brought to you by Branded Strategic Hospitality. Episode Credits:Sponsored by: DirecTVProduced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: GrodMediawww.thehospitalityhangout.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.