

THE ECOMMERCE EDGE Podcast with Jason Greenwood
Jason Greenwood
Welcome to THE ECOMMERCE EDGE Podcast (formerly At the Coalface).
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THE ECOMMERCE EDGE brings you the very best in eCommerce, Omnichannel and Retail tech & trends. We cover key topics such as eCommerce Mentorship, B2B eCommerce and eCommerce technology.
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With 23+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.
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THE ECOMMERCE EDGE brings you the very best in eCommerce, Omnichannel and Retail tech & trends. We cover key topics such as eCommerce Mentorship, B2B eCommerce and eCommerce technology.
-
With 23+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.
Episodes
Mentioned books

Feb 20, 2024 • 47min
E335: 🎓MENTORING MOMENTS #71 W/GUEST MENTOR JUSTIN IRVINE | HOW TO ENSURE YOUR ECOMMERCE LOGISTICS ARE ON POINT FOR PROFIT & THE PERFECT CX | THE ECOMMERCE EDGE Podcast
Justin (https://www.linkedin.com/in/justin-irvine-670a9a22) is the Co-Founder and CEO of
The Aggregate Co - https://www.theaggregateco.com
The Aggregate Co is a boutique eCommerce logistics consultancy and Justin is an expert in the eCommerce logistics space
Justin was gracious enough to be our guest mentor for this episode of Mentoring Moments - thank you!
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Welcome to 'Mentoring Moments', a sub-series of the Podcast
Mentoring Moments is composed of clips taken from Jason's Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
We also regularly feature 'Guest Mentors' to talk about their own areas of expertise
If you'd like to join Jason's Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship on this page: https://bit.ly/3Ncui1c

Feb 16, 2024 • 49min
E334:🎙️INCREASING ECOMMERCE CUSTOMER LOYALTY THROUGH A SEAMLESS MOBILE APP EXPERIENCE | PIETRO SACCOMANI - MOBILOUD | THE ECOMMERCE EDGE Podcast
Pietro (https://www.linkedin.com/in/pietrosaccomani) is the Founder of MobiLoud - https://www.mobiloud.com
MobiLoud is a low/no code platform that helps merchants develop a mobile app version of their website in 2 weeks or less
Mobile Apps increase customer stickiness and loyalty via direct access to the customers mobile device
Mobile Apps alert customers to deals, promotions and specials via Push Notifications and other unique mobile mechanics that keep customers coming back for more over and over again
In this episode, Jason & Pietro discuss the relevance and importance of mobile apps for eCommerce merchants and how they can rapidly leverage this powerful tool in their omni-channel sales and comms arsenal!

Feb 15, 2024 • 59min
E333: 📦B2B COMMERCE CORNER #41 | HOW TO CREATE MEMORABLE B2B ECOMMERCE EXPERIENCES THAT BUYERS LOVE | JENNIFER ALEXANDER - ECOMMERCE CONSULTANT | THE ECOMMERCE EDGE Podcast
Jennie (https://www.linkedin.com/in/jenniferralexander) is an eCommerce Consultant and long time B2B eCommerce Specalist
Jennie has helped build out B2B eCommerce capabilites for some of the worlds largest, household name CPG brands
Jennie is a B2B eCommerce UX/CX specialist
In this episode, Jason & Jennie discuss how B2B brands can create the best, most frictionless digital commerce experiences for their customers and why it matters

Feb 12, 2024 • 56min
E332: 🎓MENTORING MOMENTS #70 W/GUEST MENTOR MICHAEL KAUFMAN | INSIDER TIPS TO BUILDING A 7+ FIGURE PURE-PLAY AMAZON BRAND | THE ECOMMERCE EDGE Podcast
Michael (https://www.linkedin.com/in/protuffproducts) is the Founder of ProTuff Products - https://www.protuffproducts.com
Michael was gracious enough to be our guest mentor for this episode of Mentoring Moments - thank you!
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Welcome to 'Mentoring Moments', a sub-series of the Podcast
Mentoring Moments is composed of clips taken from Jason's Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
We also regularly feature 'Guest Mentors' to talk about their own areas of expertise
If you'd like to join Jason's Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship on this page: https://bit.ly/3Ncui1c

Feb 9, 2024 • 52min
E331:🎙️HELPING ECOMMERCE MERCHANTS RECOVER UP TO 30% OF ORDERS LOST TO CREDIT CARD DECLINATURES | PHILIP MCHUGH - FLEXCHARGE | THE ECOMMERCE EDGE Podcast
Philip (https://www.linkedin.com/in/philip-mchugh-9552056/) is the Executive Director of Flexcharge - https://www.flex-charge.com
You can reach flexcharge via email at:
CCO: Zeev.shoval@flex-charge.com
VP Sales: Kort.gibson@flex-charge.com
Flexcharge is an AI Driven platform that partners with merchants and payment providers to instantly review and recover failed customer transactions at no risk to the merchant and at no cost to the consumer
This new Fintech platform helps merchants recover up to 30% of transactions that would otherwise be lost to overzealous credit card anti-fraud technology
In this episode, Jason & Philip discuss how current global payment and anti-fraud systems conspire to rob merchants of transactions they have worked so hard to secure and how CX is and consumer trust destroyed as a result, leading to merchant brand damage and significant lost revenue

Feb 7, 2024 • 1h 3min
E330: 📦B2B COMMERCE CORNER #40 | HOW TO SUCCESSFULLY LAUNCH A B2B ECOMMERCE CHANNEL IN LEGACY BUSINESSES | RUDY ABITBOL - AMG MEDICAL | THE ECOMMERCE EDGE Podcast
Rudy is a B2B eCommerce expert, speaker, and consultant and he has held senior digital roles within major manufacturing and distribution businesses over the yearsYou can find Rudy at - https://rudyabitbol.comIn this episode, Jason & Rudy discuss the rise of B2B eCommerce and how brands can make the jump from legacy systems and processes to fully digitally enabled ones

Feb 5, 2024 • 53min
E329: 🎓MENTORING MOMENTS #69 W/GUEST MENTOR SAMANTHA KOZUCH | FROM AUSTRALIA TO LOS ANGELES TO MANIFESTING A MULTI-MILLION DOLLAR ECOMMERCE BUSINESS | THE ECOMMERCE EDGE Podcast
Samantha (https://www.linkedin.com/in/samanthakozuch) is the Founder of The Maniscripting Journal - https://maniscripting.com
Samantha was gracious enough to be our guest mentor for this episode of Mentoring Moments - thank you!
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Welcome to 'Mentoring Moments', a sub-series of the Podcast
Mentoring Moments is composed of clips taken from Jason's Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
We also regularly feature 'Guest Mentors' to talk about their own areas of expertise
If you'd like to join Jason's Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship on this page: https://bit.ly/3Ncui1c

Feb 2, 2024 • 58min
E328:🎙️HOW NOVEL, CONNECTED DIGITAL RETAIL TECH CREATES UNFORGETTABLE PHYSICAL RETAIL EXPERIENCES | DEAN CHERNY - STOREPLAY | THE ECOMMERCE EDGE Podcast
Dean (https://www.linkedin.com/in/dean-cherny-entrepreneur-storeplay-instore-music-socialq-virtual-queueing) is the Founder of Storeplay - https://storeplay.com.au
Dean and his team have created a suite of retail technology that allows brands to connect with their customers more deeply, creating sticker, more meaningful relationships with them
The Storeplay suite delivers the following features:
Storeplay Music: Harmonise Your Brand's Voice with Customised Music Solutions
Storeplay Display: Transform Your Space with Dynamic, Engaging Visuals
Storeplay Scent: Create an Olfactory Identity with Bespoke Scent Solutions
Storeplay IQ: Streamline Operations with Intelligent Queue and Data Management
Storeplay Media: Engage Customers with Data-Driven, Insightful Retail Media
Storeplay Activate: Elevate Events into Memorable Experiences
In this episode, Jason & Dean how Storeplay came to be and how retailers can create differentiated and engaging store experiences through technology

Jan 31, 2024 • 53min
E327: 📦B2B COMMERCE CORNER #39 | BUILDING A FLEXIBLE B2B MARKETPLACE PLATFORM FOR RAPIDLY EVOLVING INDUSTRIES | MONIKA JAIN - PRESTO | THE ECOMMERCE EDGE Podcast
Monika (https://www.linkedin.com/in/monika-jain-6661822) is the Co-Founder of Presto - https://www.presto-apps.com
Presto is a Marketplace technology platform with a deep specialisation in B2B capabilities
Presto allows anyone to build a new Marketplace experience quickly and easy with their 'Marketplace in a Box' solution
Presto has built out a broad suite of functionality that can support virtually any vertical, industry or use case
In this episode, Jason & Monika discuss the 'rise of the marketplace' as the preferred way for many customers to buy online and what it takes to deliver a modern marketplace experience

Jan 29, 2024 • 1h 2min
E326: 🎓MENTORING MOMENTS #68 W/GUEST MENTOR ADAM KITCHEN | LESSONS LEARNED FROM BUILDING A KLAVIYO MASTER ELITE EMAIL MARKETING AGENCY FROM SCRATCH | THE ECOMMERCE EDGE Podcast
Adam is the Co-Founder and CEO of Magnet Monster (https://www.magnetmonster.co.uk) - a specialist email marketing agency
He is also the Co-Founder of Content Army (https://www.contentarmy.agency) - a thought leader focused content delivery agency
Adam was gracious enough to be our guest mentor for this episode of Mentoring Moments - thank you!
-------------------------------------------
Welcome to 'Mentoring Moments', a sub-series of the Podcast
Mentoring Moments is composed of clips taken from Jason's Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
We also regularly feature 'Guest Mentors' to talk about their own areas of expertise
If you'd like to join Jason's Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to apply for 1-1 mentorship on this page: https://bit.ly/3Ncui1c


