The AI in Business Podcast

Daniel Faggella

Episodes

Mentioned books

undefined
22 snips
Mar 18, 2026 • 26min

How Digital Workers Are Changing Industrial Performance - with Somya Kapoor of IFS Loops

Somya Kapoor, CEO of IFS Loops, builds agentic digital workers for industrial AI. She discusses why earlier industrial AI stalled and how task-focused digital workers now automate procurement, field service, and back‑office workflows. Topics include plain‑English workflow authoring, integrating agents with human teams, and governance needs like auditability and supervisor agents.
undefined
39 snips
Mar 17, 2026 • 18min

How Walmart Is Reengineering AI Delivery Speed - with David Glick of Walmart

David Glick, SVP of Enterprise Business Services at Walmart, who drives AI delivery and prototyping at scale. He discusses stopwatch-speed prototyping and moving from quarterly roadmaps to super-agile cycles. He covers nanoagent and super agent architectures and how layering task-specific agents replaces monoliths. He also talks about building the factory that produces agents and real-time governance tied to code.
undefined
19 snips
Mar 16, 2026 • 48min

Why Supply Chain Design Becomes the Differentiator as AI Automates Planning - with Don Hicks of Optilogic

Don Hicks, CEO of Optilogic and supply chain design expert, leads an AI-native platform that automates network modeling. He discusses why brittle, efficiency-first networks need resilience. He explains planning versus design, how AI automates routine planning, and how human-led what-if design creates future competitive advantage. He outlines getting started with data, quick wins, and shorter deployments.
undefined
17 snips
Mar 13, 2026 • 39min

Turning Market Shifts into Field Action for Medtech Commercial Teams - with Mike Monovoukas & Alex Wakefield of AcuityMD

Alex Wakefield, CRO at AcuityMD, brings medtech commercial ops and field rep effectiveness expertise. Mike Monovoukas, CEO and co-founder, blends real-world healthcare data with AI insights. They discuss market and field signals that matter, how reps capture insights today, operationalizing AI into voice-driven workflows, and where leaders should invest to boost rep effectiveness and efficiency.
undefined
8 snips
Mar 12, 2026 • 34min

Why Manual K-1 Workflows Are Breaking Under Modern Tax Complexity - with Ken Powell of K1x

Ken Powell, Chief Revenue Officer at K1x, leads tax tech that digitizes and automates K-1 workflows. He explains why labor shortages and exploding private market data are breaking manual processes. He explores AI-native extraction beyond OCR, straight-through processing that turns days of work into hours, and practical change-management and deployment playbooks for scaling automation.
undefined
10 snips
Mar 11, 2026 • 39min

Building a Virtuous Cycle of Analytics in Global Enterprises - with Barry McCardel of Hex

Barry McArdle, co-founder and CEO at Hex, builds collaborative data workspaces to bridge data science and business. He critiques dashboards, explores tightening feedback loops between questions and decision-grade insight, and discusses AI-augmented collaborative analysis. He emphasizes measuring data ROI by adoption and trust, rethinking analyst roles, and rolling out AI expert-first to build reliable context.
undefined
18 snips
Mar 10, 2026 • 20min

AI Use Cases, Deployment, and Measuring Real-World ROI - with Ylan Kazi of Blue Cross Blue Shield of North Dakota

Ylan Kazi, Chief Data and AI Officer at Blue Cross Blue Shield of North Dakota, leads enterprise AI strategy in regulated healthcare. He discusses when to build versus buy, balancing in-house teams with vendor partnerships. He covers explainability and auditability, navigating regulation with human-in-the-loop controls, and prioritizing seamless, customer-focused AI that delivers measurable value.
undefined
15 snips
Mar 9, 2026 • 35min

Operationalizing Customer Service at Scale with Outcome-Driven Agentic AI - with Craig Walker of Dialpad

Craig Walker, Co-founder and CEO of Dialpad, a serial entrepreneur applying AI to customer service and voice workflows. He recalls early chatbot failures and why prior tech fell short. He explains shifting to AI as an agent that handles repeatable tasks, strategies for pilots and scaling, cleaning knowledge bases, ticket analysis, and using AI for real-time coaching and analytics.
undefined
7 snips
Mar 6, 2026 • 17min

Pricing Changes in Small Commercial Without Governance Debt - with Barbara Stacer of Utica National Insurance Group

Barbara Stacer, VP and Head of Small Commercial Underwriting at Utica National, specializes in pricing workflows and governance. She explores where pricing stalls between actuarial models and production. She highlights how rework and unclear ownership cause premium leakage. She discusses using governed automation, versioning, and workflow rails to speed deployment and preserve underwriting differentiation.
undefined
6 snips
Mar 6, 2026 • 15min

Funding Agentic AI in HR Without Losing Control - with Carey Smith of Blue Cross and Blue Shield

Carey Smith, CTIO of Blue Cross and Blue Shield of Minnesota and President & CIO of XcelerateHealth, leads AI-driven digital products for healthcare insurance. He discusses structuring talent AI with clear decision rights and auditable reasoning. Short takes cover governance-first strategies, human-in-the-loop designs, and using agentic AI as a continuous workforce analyst to accelerate hiring while managing risk.

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
 Get the app