Dental All-Stars - Dentistry Podcast

Dr. Lorne Lavine is the CEO and Founder of The Digital Dentist, a company that focuses on the technology needs of dental practices. Dr. Lavine writes for many dental publications, and lectures internationally, and has worked with over 2,000 dental offices. He helps practices make informed decisions about hardware, software, data backup, disaster recovery, HIPAA compliance, and network monitoring.In this podcast, Dr. Lavine discusses Dental Data Security:The most common mistakes dental practices makeHow practices should protect their dataHow data is at riskFirewalls and encryption standardsHIPAA guidelinesRESOURCES

In this podcast, we discussed:An overview of The All-Star GREAT Call ProcessWhy the entire team should master phone skillsWhy scripts and sales don't workThe importance of rapportHeather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.RESOURCES

Is your hygiene team the backbone of your practice or the weakest link? Whatever your answer, there’s room for improvement and growth in every hygiene department. As one of the most overlooked and most important parts of your practice success, your hygiene team needs positive leadership, systems and accountability to reach their full potential and deliver a strong return for patients, the providers themselves and your practice.In this podcast, we begin our discussion on the following:Discover where there’s room for growth and improvement in the following areas of your hygiene team:Schedule-learn 4 critical factors in keeping your hygiene schedule full and productive while reducing stress for your hygienists and business teamPerio Awareness –determine if your current perio protocol is truly addressing the current periodontal disease in your patient baseRestorative Co-Diagnosis – discover 3 easy, actionable leadership principles you MUST implement to dramatically increase treatment enrolled in hygieneUncover specific ways to invest in your hygiene department that will create a strong return for your patients, your providers and your practiceAbout our Expert:Rachel Wall is the founder of Inspired Hygiene, where she and her team provide coaching, workshops, and other products to help dentists in their pursuit of hygiene department profits. Rachel also serves the dental community as a consultant and speaker. In addition to private coaching Rachel draws from her 20-plus years of experience as a hygienist and practice administrator to deliver focused clinical articles and speaking programs. Rachel has written for, and been featured in, numerous industry journals including Dentistry Today, Progressive Dentist, RDH, and Hygienetown. She recently received the 2012 Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator”.RESOURCES

In the podcast, we explore the position of “Office Manager” in a dental practice.What does an “Office Manager” do?Why a “manager” can create a false sense of securityHow a “manager” can actually bring down your leadershipWho manages the manager?Learn what responsibilities can and can’t be delegatedRESOURCES

Whether you are fee-for-service or accept insurance, I’m certain you hear daily…“Do you take my insurance?”Sometimes this can be frustrating because it seems that patients are judging your office just based on whether you take their insurance or not. And guess what, they are!Now, there are three ways you can handle this question.The first is you can just answer the question straight away. I guarantee you, nine times out of ten, this will be a very short conversation. And even if you do take their insurance, answering the question immediately is a big mistake!Another approach that many dental training companies will teach is not to answer the question at all, or deflect the answer (even if you know you don’t take their insurance) with a “We’ll figure out insurance when you get here for your appointment.” In other words, they are asking you to outright lie about taking a specific insurance, or avoid giving an answer. But when the patient comes into your office –  disaster strikes!We are going to teach you a third way.For those that haven’t joined us before, study club is our group coaching session where All-Star students, instructors, coaches, and trainers come together to explore pressing issues in dentistry and in your own individualRESOURCES

In her 20 years of experience in the dental office, Dayna Johnson has learned that collecting money is a task that all financial coordinators will master in their careers, but achieving a consistent and healthy cash flow is an even greater skill to master. We all strive to achieve a collection rate of 98% of our production so when we have that monthly team meeting to review the numbers, we can sit glowing at our accomplishment. However, as a practice owner, improving the cash flow can be a much bigger achievement. It is vitally important for every dental practice to create systems that will significantly improve cash flow, even if collections aren’t increased.In this podcast, we will look at ways your practice can get the entire team on board with the task of collecting money and increase your office cash flow.About Our Expert:Dayna Johnson, Founder and CEO of NovoneeDayna Johnson loves her work. During her career of managing an amazing dental practice, she started training and consulting with other dental practices around the region and found that was her life’s work. Now with more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a direct, pragmatic approach, Dayna helps clients develop standardized protocols for all practice management systems.RESOURCES

We will continue exploring the "nuts and bolts" of marketing and layout just what the typical practice can hope to accomplish on their own - and how to expand on that effort if needed.Eliminate confusion about what marketing method will work best for youSpecific marketing steps to attract high-quality comprehensive care patientsLearn how to enhance your online reputationDiscover the best use of your marketing dollarsAlex Nottingham, J.D., M.B.A. - CEO & Founder (All-Star Dental Academy). Alex is an international speaker, attorney, and best selling author. He has made it his mission to help dentists create personal wealth and make a positive impact on the people around them.Larry Guzzardo - Head Instructor - Larry is All-Star Dental Academy’s head instructor and a veteran practice management consultant and international speaker. His focus is on offering practical, common sense solutions to improve dental practice productivity. He is also a faculty member at the Dawson Academy.Eric Vickery - All-Star Mastery Coach - Eric has coached over 250 dental offices and presented to thousands on case acceptance since 2001. His focus is on efficiency and productivity. Eric uses his Coaching Results Tracker with all clients to improve the numbers and self-fund within 90 days. He is an expert on verbal skills and the DISC personality profile. He has a passion for stopping cancellations, handling patient objections, and asking patients for referrals.RESOURCES

In this podcast, Larry Guzzardo shares his production killers:Why dental scheduling is so importantWhat production killers areThe top 2 scheduling production killersThe impact production killers haveLarry Guzzardo is a dental consultant with over 24 years of experience specializing in business systems, leadership, and most importantly productive scheduling. Larry is an accomplished speaker, published author, and instructor at the prestigious Dawson Academy and All-Star Dental Academy.RESOURCES

Dentistry is changing in a big way. Patients know more and are becoming immune to the sales tactics that worked five years ago. With online review sites, increased search and social media, and competition, dentists not only have to provide amazing dentistry, but also outstanding customer service.Listen to Alex Nottingham, CEO of All-Star Dental Academy, and Larry Guzzardo, All-Star Dental Academy's Head Instructor, talk about improving your schedule and new patient flow in an ethical way, as Marilee Sears, Future of Dentistry Host, interviews them.If you need help filling your schedule, you won’t want to miss this one!We talk about the importance of training your team, serving your patients and how to make your practice stand out from the crowd.In this Future of Dentistry interview, you will learn:The steps that doubled one dentist’s production in one yearWhat patients really wantWhy hype and sales do not work anymoreHow to avoid broken and missed appointmentsRESOURCES

Learn how to determine your “Recall Return Rate” and what important statistics to track the health of your Recare System. Learn how to make best use of the patient visit while they are in your care.Debra Engelhardt-Nash has been in dentistry over 30 years. She is a trainer, author, presenter and consultant. Debra has presented workshops nationally and internationally for numerous study groups and organizations. As a result of her work, she has had the honor of meeting amazing people and speaking in beautiful countries such as Peru, Sweden, Romania, England, Croatia, France, and Turkey. She is a repeat presenter for the American Dental Association, the American Academy of Cosmetic Dentistry and the Chicago Dental Society Midwinter Meeting.Debra is a founding member and served two terms as President of the National Academy of Dental Management Consultants. She is currently serving her third term as President of this organization. Debra is also a member of Speakers Consulting Network and a board member of the American Academy of Dental Practice Administration. She is on the ADA Practice Management Advisory Board.RESOURCES