Dental All-Stars - Dentistry Podcast

Without new patient leads, your dental practice is dead in the water. But where do new patients come from? Making your practice known to your marketplace is a tremendous job, but someone has to do it. Learn about the impact of the Online Dental Revolution.Watch Entire Study Club: Nuts and Bolts of Dental Practice Marketing (All-Star Login Required)Larry’s 24-year career as a training specialist began with in-house training programs such as active listening, customer service, stress management, and career development, but quicky shifted so he could focus full-time on dental consulting. Larry works one-on-one with dentists in practice management, business systems, and leadership development, and presents workshops on topics including, “Winning Patient Acceptance of Fine Dentistry,” “Working with You is Tearing Us Apart,” and “The Leadership Challenge.” Larry is an accomplished speaker and published author.RESOURCES

Heather is a former retail sales specialist and department trainer for Bloomingdale’s, where she had a million-dollar clientele. She also took that luxury retail mentality and brought it into the dental world, where she leveraged her training and was able to make an extra million dollars for her dental office in less than 18 months. With over 16 years of retail sales & management experience, 7+ years as a phone skills coach & trainer, and thousands of hours in perfecting the art of rapport with dental patients, Heather helps improve dental practices’ profitability through phone skills success, promoting patient experience, and implementation of systems.Heather is also an accomplished writer in the world of dentistry, having her articles, press releases, and blogs featured in various publications including Dental Practice Management, Dentistry Today, The Progressive Dentist Magazine, Dentistry IQ, and more.HIGHLIGHTSWhy phone training is so importantThe #1 key to phone & customer service successHow to handle employees that don’t call patients backWhat to do if patients don’t book right awayRESOURCESDownload Heather's eBook: Loving The Phones