Dental All-Stars - Dentistry Podcast

Dentists typically don’t have good protocols in place for the practice to run efficiently in order to encourage dental teamwork.The most important aspect of any dental business is the team! If your team has not been trained to optimally handle all aspects of the business and interactions with clients on any topic then you are not prepared. Good marketing, customer service, and a well-trained team are the keys to a successful practice. When a patient calls or comes in for an appointment you want to know your team will have the absolute perfect choreographed performance to work efficiently and flawlessly to get the patient handled and back out the door… PITStop Perfection, it’s all in the team training.Time managementRoadblocks to better performanceRubber to the road implementationRESOURCES

Excellent customer service (or “patient service” if you prefer) is fundamental to providing an All-Star Patient Experience. And it isn’t just the patient that benefits. Join us as we explore the role of service in working with patients and how it benefits the team.We discuss:How building rapport is directly related to serviceHow providing excellent service makes the team’s job easierHow rapport is the secret ingredient to an All-Star Patient ExperienceRESOURCES

For any dental practice to get noticed—and patronized—in today’s oversaturated marketplace, it’s just not enough to blend in. Me-too-isms won’t cut it. Fitting in is a sure way to obscurity.You’re either extraordinary or invisible. In a word: RADICAL. This podcast will explore the steps that will lead your dental practice from brand obscurity to brand notoriety.Because the biggest risk of all is playing it safe.Michael DiFrisco was the Chief Marketing Officer for the American Academy of Cosmetic Dentistry (AACD). He is also a brand strategist, and can help YOUR dental brand to find its focus, its differentiating factor, and give your patients and prospects reasons to support your practice and become evangelists for you.RESOURCES

ENERGY is the currency of life. It’s a bank. It’s cash. Experts show it’s directly related to how much you can accomplish in a day. Want to walk into your home at the end of the day with the same energy as you left in the morning? Then this session is for you. Fortify your body’s natural VITALITY, end fatigue, and boost productivity.In this podcast, we discussed:Understand that your body was designed for movementGain insights to boost your natural energy & feel youthful againGet specific exercise strategies to boost mental clarityRESOURCES

One can discover that while you think your personal finances are in fine shape, the reality is different. Join us for this study club to explore issues surrounding personal financial success.In this podcast, we cover:How to know if you are “personally” profitableWhat are Key Performance Indicators for personal wealth?What is the right savings/investment strategy for me?RESOURCES

Eric Vickery will be sharing a process that will make case presentation simple and easy for anyone on the team. Focus 95% of your energy and time on what is important… and only 5% of your time on treatment discussion. Patients are so afraid the dentist will pressure them into doing something they don’t absolutely “need.” Just ask your administrator how often they here the patients say, “Oh, I was just getting ready to call you. That tooth’s not even bothering me, so I’m going to go ahead and cancel that appointment.” Eric will show you how you will know that your patients “WANT” to schedule instead of them feeling like they are scheduling just “because you said so.”How to not make your patients feel like you are pressuring themMove the presentation from a push sell to a pull purchaseHow to be comfortable focusing 95% of your energy talking about what matters – NOT treatmentHow to avoid making the mistake that 64% of the time dental offices continue to makeHow to KNOW you truly have COMMITMENT from the patientRESOURCES

Rachel Wall is the founder of Inspired Hygiene, where she and her team provide coaching, workshops and other products to help dentists in their pursuit of hygiene department profits. Rachel also serves the dental community as a consultant and speaker. In addition to private coaching Rachel draws from her 20-plus years of experience as a hygienist and practice administrator to deliver focused clinical articles and speaking programs. Rachel has written for, and been featured in, numerous industry journals including Dentistry Today, Progressive Dentist, RDH, and Hygienetown. She recently received the 2012 Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator”.RESOURCES

Office philosophy is the foundation on which your practice is built, and it is an essential part of outstanding growth and success.Dr. Clyde A. Maxwell Jr. was born and raised in New Jersey. He is a graduate of the University of Michigan dental school. After dental school, Dr. Maxwell served for three years in the United States Army. For the last 25 years he has been a General Dentist spending most of that time treating children. His greatest passion in life is to add value to the lives of others particularly the lives of children who are less fortunate, and the underprivileged. Dr. Maxwell is the founder of Gentle Touch Smiles for Kids a highly successful pediatric dental office in Wilmington, Delaware.RESOURCES

One of the critical steps in the hiring process is gathering and checking references. In this Podcast, we will dive into the best practices surrounding references.In the podcast, we address:Asking for referencesWhat questions you can and can not askWhat to do with what you learn from referencesWhat to do with (negative) information from a reference that the candidate didn’t mentionWho makes an excellent reference source?What do you do if a reference will not answer your questions?RESOURCES

The 6 secret steps to financial freedom.Strategies that will double practice profitability.How to make dentistry fun and effortless.How to increase net profit 5 to 20% instantly.Two investments that will give a 2X to 10X return, guaranteed, and without risk.Understand the “retire in practice” model.How to be completely debt free in 5 to 10 years.RESOURCES