Dental All-Stars - Dentistry Podcast

Understanding why patients say “no” to a treatment plan is the first step in getting them to say YES. Dental treatment acceptance is a critical step in the patient experience, but it’s important to know that with the proper set-up, presenting a treatment plan will be less stressful, and your acceptance rate will improve. One […]The post Dental Treatment Acceptance: Why Patients say NO appeared first on All-Star Dental Academy.

A critically important challenge for a dental practice is banishing broken appointments. There is nothing more insidious than a patient failing to show up. When you combine the time and energy spent preparing for the appointment with the inability to recover the lost revenue from the appointment, you begin to understand why Larry Guzzardo, All-Star’s […]The post Banish Broken Appointments! appeared first on All-Star Dental Academy.

I think that it is safe to say that most people – especially dental patients and team members – have a less-than-ideal relationship with dental telephone scripts. How many times have you called a company and the agent who answers sounds a bit off – maybe even robotic? Certainly not personable and friendly. Chances are […]The post Dental Telephone Scripts: Stop Using Phone Call Scripts! appeared first on All-Star Dental Academy.

An effective morning huddle may be one of the most powerful tools to ensure an efficient and productive day. First, it is important to understand what a morning huddle is and its purpose. An effective morning huddle is a time for your team members to share details about the schedule, specific patients or procedures, and […]The post Effective Dental Morning Huddles appeared first on All-Star Dental Academy.

Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments, and the source of those pesky cancellations, late appointments, and no-shows (who likes those, […]The post 5 Common Mistakes with Dental Front Office Training (and how to fix them fast) -Virtual Dental Front Office Training appeared first on All-Star Dental Academy.

I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don’t need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding where to invest so difficult, and how can we make better […]The post Dental Online Training Decision Making: To Buy or Not To Buy appeared first on All-Star Dental Academy.

I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP of Training for All-Star and developed the […]The post Dental Receptionist Training – Trial by Fire? appeared first on All-Star Dental Academy.

When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized, upscale, and well-put-together.On the flip side, a poorly executed phone greeting can spell disaster and reflect poorly on your dental office image. 

When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the dentist and the team, and charging higher than […]The post Dental Scheduling Training: Three Efficient Steps appeared first on All-Star Dental Academy.

Have you been confused about how to use photography to help patients understand their clinical problems? Showing patients what’s going on inside their mouth is more powerful than simply telling them. Pictures can illustrate a condition that you could never accurately describe. It’s why a picture is worth a thousand words and why we strongly recommend using digital photography. Pointing to a problem area with a digital image makes any issue become immediately clear. Remember, for most patients, if it doesn’t hurt, it isn’t a problem. Showing patients a photo of their own dental issue lets them understand the need for even the most preemptive of treatment plans.This study club session will help you…Know what pictures are necessaryWhen to use pictures during a case presentation and hygiene visitWho should take picturesLearn how diagnostic photography can help with treatment acceptance and insurance reimbursementRESOURCES