Dental All-Stars - Dentistry Podcast

Robyn Reis and Alex Nottingham discussed the importance of having a clear vision when it comes to hiring team members and creating job descriptions. They highlighted the importance of understanding the characteristics and key skills of the person who sits in the role, as well as their responsibilities and education requirements. They also discussed the importance of using the job description as a recipe for success, not only for existing team members, but for future behavior and performance evaluations. Finally, they suggested thinking about what you are looking to attract before getting started on the process. They wrapped up with a discussion of All-Star's Hiring Service.HIGHLIGHTS[02:20]  The Five Steps of Dental Hiring[04:04]  Attracting the Right Team Members for Your Practice[05:26]  Creating Job Descriptions and Postings for Dental Practices[08:38]  Recruiting and Interviewing for Dental Assistants: Expectations, Skills, and Process[11:36]  Five Steps to Successful Hiring and Onboarding in a Dental Practice[12:57]  Integrating New Hires into a Practice[15:43]  Interviewing and Onboarding Practices in the Dental Industry[17:18]  All Star Hiring ServiceRESOURCESLearn more about All-Star's Hiring Service: https://allstardentalacademy.com/hiring

The expense of credit cards can get frustrating and costly. What if there was a way to save and possibly make money off credit cards? In this podcast, David Serwitz at Commission Buddies shows us how. David’s fun loving and open personality shine in this interview. HIGHLIGHTS·       Why did you get into payments?·       What do you do differently?·       What are some nuances for dentists specifically?·       How much money can dentists make doing this?·       What does it take to get started?·       So how can you do this, what is the "catch"?RESOURCES·       Start the process at https://apply.commissionbuddies.com/ or email us at nfarelas@commbuds.com, or intro your office manager to Natalie so she can take it from there for you!  

Eric Vickery and Alex Nottingham JD MBA discussed the psychology of dental practices taking insurance. Alex discussed how his father, a Pankey-trained dentist, felt he had to start taking insurance towards the middle of his career due to pressure, and how that made him unhappy. Eric explained how eliminating insurance can provide freedom and noted they have helped over 100 offices to change their relationship with insurance companies. They both noted it is easier to be out of network when more dentists are in that position and it's easier for everyone else to be in that position. Lastly, they discussed the fear around taking insurance and how it can be a successful marketing tool.HIGHLIGHTS[0:10] Conversation on Insurance Freedom with Eric Vickery, President of Coaching at All Star Dental Academy[02:00] Eric Vickery and Alex Nottingham JD MBA Discuss the Benefits of Removing Insurance from Dental Practices[03:25] The Impact of Insurance on Dentistry and Personal Life[05:33] Growing a Practice Through Referrals and Value-Added Services[06:47] The Psychology of Insurance Freedom[08:34] Overcoming Fear and Approval Addiction in Insurance-Based Practices[10:23] Insurance Coverage and Effective Communication[11:44] In-Network vs Out-of-Network Insurance Coverage for Medical Practices[13:50] Exploring the Benefits of Membership Plans for Dentists[15:55] Insurance Plans and Dental Practices[17:02] Achieving Insurance Freedom in DentistryRESOURCES [WEBINAR] Free Yourself from Dental Insurance Dependence

Ryan White and Alex Nottingham JD MBA discussed how technology is changing the patient experience in the healthcare industry. White noted that patients prefer to receive appointment reminders via text, and that online scheduling is becoming more popular. He pointed out that patients want control and power in their hands when it comes to scheduling appointments, and that the most frequent time for people to use their computers and mobiles is between 9 p.m. and 11 p.m. White encouraged healthcare providers to consider providing online scheduling services to meet the needs of patients. HIGHLIGHTS[00:10] Conversation between Alex Nottingham JD MBA and Ryan White on Patient Experience and Technology[02:04] Patient Engagement, Expectations, and Affordability Concerns in the Dental Industry[03:26] Patient Expectations and Value in the Dental Industry During the Pandemic[04:59] Patient Experience and Online Scheduling[05:50] Utilizing Technology to Improve Patient Interactions[07:00] Technological Insights for Optimizing Patient Experience in the Medical Industry[09:34] Improving the Patient Experience Through Technology[13:23] Technology and Human Interaction in the Workplace[14:34] The Impact of Technology on Enhancing the Patient Experience[15:39] Improving the Patient Experience RESOURCESVisit Weave

Heather Nottingham, co-founder and VP of training at All-Star Dental Academy, joins Alex Nottingham JD MBA for the podcast. Alex discussed the confusion between All-Star Academy, the cooking show, and All-Star Dental Academy, and decided to have some fun with the podcast. Alex and Heather discussed how to build a "recipe for success in a dental practice," with Heather talking about her love of cooking, and the variety of "recipes" and systems that All-Star Dental Academy uses in their training.HIGHLIGHTS [01:26] Creating an All-Star System for Dentists[02:46] The Benefits of Following a Recipe for Success[04:12] Strategies for Providing Consistent and Adaptable Customer Service[05:32] The Great Call Process[10:14] Establishing a Personal Connection with Patients to Increase Engagement and [Appointment Bookings[11:34] The Great Call Process and Other Recipes for Successful Patient Experiences[12:49] Case Acceptance Training and Team Training[14:46] Discussion on the Benefits of Team Feedback and Training for Consistent ResultsRESOURCESPODCAST: Boost your Phone Skills with "Share the Sizzle"Free Training Webinar: Dental Practice Excellence

David Pier, co-founder of the dental membership company DenVantage, talks with Alex Nottingham, CEO of All-Star Dental Academy, welcomed, about his success with well-designed dental membership plans. David explained that after the 2008 recession, he and his partners knew there had to be a way to stop dentistry from constantly caving to insurance companies and so they looked at membership plans. The problem was that all the plans included deep discounts, so they decided to create a plan that was a benefit to their patients and still profitable for dentists. David will be discussing his membership plans at the All-Star Practice Growth Summit on May 19th and 20th and encourages dentists to learn more about the event at allstardentalacademy.com. HIGHLIGHTS [0:00:02] Success with a Well-Designed Membership Plan with David Pier[0:02:25] The Background of How Membership Plans Got Started [0:04:07] Key Components of a Dental Membership Plan[0:07:00] Reducing Overhead Costs and Implementing Membership Programs in Dental Practices [0:08:57] The Impact of Insurance on Fee-for-Service Dentistry[0:13:17] Setting Membership Fees and Benefits for Dental Care Plans [0:15:51] Benefits of Membership Plans for Dentists [0:18:09] Exploring the Benefits of a Dental Membership Plan [0:19:4]7 Heading: Automating Membership Plans for Dental Practices - A Conversation with DenVantage [0:21:26] DenVantage and the All-Star Practice Growth Summit.RESOURCES:

Expert dental coaches Eric Vickery and Larissa Pretoni talk with Alex Nottingham about how to reinforce training. Larissa has been working in the dental field for 22 years and started out as a dental assistant and supervisor. She has experience in pediatrics and insurance, and is a jack of all trades in the field. Eric and Larissa are discussing how to best use their combined expertise to reinforce training for dental staff.HIGHLIGHTS[00:00:07] Reinforcing Training in Dentistry[02:02:11] Team Buy-In and Empowerment [03:14:22] Building Trust and Creating an Ownership Mentality in Dental Practices[04:39:12] Pursuing Excellence and Implementing Training in the Dental Practice[08:20:05] Building Rapport, Accountability, and Team Implementation[11:29:22] "Creating a System for Successful Team Building and Training"[13:31:08] All-Star Training Best Practices [14:54:28] Implementing and Maintaining Accountability RESOURCESClick here to learn more about dental coachingClick here to learn more about online team training PODCAST: Shelly VanEpps: The Dental Office Manager is ObsoletePODCAST: Robyn Reis - Thriving at Work: How to Engage a Disengaged Team

Joanne Villani of PreVue Software discusses the importance of adding emotion to digital smile makeovers to increase case acceptance in dental practices. Joanne is a co-founder and product specialist at PreVue Dental Software and has been involved in the dental field for over 35 years. She believes that everyone should have a smile that they feel confident about and her passion is helping dental practices increase treatment acceptance of cosmetic and full-mouth reconstructive dental treatment.HIGHLIGHTS [0:00:02] Conversation with Joanne Villani on Increasing Treatment Acceptance with Digital Smile Makeovers [0:07:38] Driving Case Acceptance Through Dental Treatment Simulations[0:09:18] Utilizing Visualization to Increase Case Acceptance in Dentistry[0:11:01] Navigating Dental Simulation Programs for Treatment Acceptance[0:12:47] Benefits of Fast and Easy Simulation Software for Dental Practices[0:16:44] Conversation on Building a Treatment Plan and Financing for Patients[0:18:19] Understanding Patient Objections to Treatment Plans RESOURCESGo to www.prevudental.com and schedule a Discovery Call + Online Demo and see how PreVu can help you reach your practice goals. 

Disney is known as the star example in customer service. But is it? Granted, they do a ton of things well, but even the great Disney fails in many aspects of the customer experience. In this podcast, Alex Nottingham, JD MBA, CEO of All-Star Dental Academy will examine the good, the bad, and the ugly with Disney. How does the Ritz Carlton compare, and what about corporate dentistry? You will learn how to take the best from these companies and do even better! Unlike Disney and corporate dentistry, you can think outside the box. You are not beholden to shareholders. You can achieve dental practice excellence.HIGHLIGHTS[01:44] Disney’s Positive Attributes[02:14] Disney’s Bad & Ugly[04:55] Corporate Dentistry[07:22] The Ritz Carlton[09:35] Make the patient experience predictable[11:13] Cross-train and think outside the box[13:29] Dental practice excellenceRESOURCESWEBINAR: Dental Practice Excellence: 3 Steps to an All-Star Practice

Mastery Coach Shelly Van Epps asks the question: Is the dental office manager  obsolete? Shelly is a former office manager and treatment coordinator with over 20 years of experience and is currently a VP of Business Development and mastery coach with All-Star Dental Academy. They discuss the biggest struggles that dentists face when running a successful practice, which Shelly believes to be the inability to connect with their team. Alex mentions that dentists often want to focus solely on clinical work and don’t want to deal with their team. Shelly cites the American Dental Association statistic that the majority of issues dentists face are staff related. In conclusion, they agree that the dentist/team relationship is vital for a successful practice.HIGHLIGHTS[00:11:12] Dental Office Manager Obsoleteness[03:53:11] Difference Between Management and Leadership in the Dental Practice[07:38:01] Importance of People Over Systems in a Practice[08:57:23] Implementing Systems in a Practice[00:10:50] Leadership and Team Development[00:16:38] Dental Office Manager FutureRESOURCESLearn more about All-Star Dental Academy Coaching