Transform NOW

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry. . Here’s what we talked with Giovanni about:  * How financial services organizations apply AI automation methods in governance and executive sponsorship * How process selection can influence success * How can cultural adoption dramatically accelerate the pace of automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Applying Lessons from the Automotive Sector to Financial Services . With many industries undergoing a radical shift on the advent of new technologies, now is an opportune time to learn and apply the best lessons from each. In this first episode of three in a podcast series, Giovanni Gentile brings his unique perspective and experience as a former business leader within the automotive industry to his current role as Head of Automation and AI at State Street Bank, and reflects on successful approaches carried out in his previous industry. . Here’s what we talked with Giovanni about:  * How financial services organizations apply AI automation methods in governance and executive sponsorship * How process selection can influence success * How can cultural adoption dramatically accelerate the pace of automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Strengthening Relationships through Digital Transformation . At the heart of every good business is a dedication to serving its customers. With more and more customer interactions being dealt with through AI and digital channels, companies are looking for ways to maintain a genuine connection with their customers. On this episode, Maureen Burns of Bain & Company talks with host Michael Marchuk about the nuanced dynamic between customer, company, and bot. . Here’s what we talked with Maureen about:  * How digital transformation can deliver personalized customer experiences * Why it's important to understand how people and bots support the customer experience in different but complimentary ways * Where executives need to focus their attention as they transform their customer journeys . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Getting Started with Automation in the Mid-Market . Automation programs are often considered to be something that only the largest organizations can consider. However, as Jason Salmani from Crowe discusses, the advances in cloud-first technology to simplify the adoption of automation help both large and mid-market organizations alike by scaling the solution without sacrificing the powerful AI and ML tools available.  . Here’s what we talked with Jason about:  * The culture of change that will help propel an organization forward * Mid-market opportunities to adopt automation technologies through cloud-based platforms * How private equity firms are using automation in their portfolio companies to drive real value . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Learning From A Digital Generation . While digital transformation isn't generational, the way people think will influence their behavior. Those who have grown up "digital" may have specific ideas about customer service that they expect. We invite you to listen to our host Michael Marchuk as he talks with author Dan Keldsen about his book The Gen Z Effect and how companies can use this effect to springboard their own digital transformation efforts!  . Here’s what we talked with Dan about:   * Gen Z is having a profound effect on the expectations for customer service and operations * How "sling-shotting" affects our ideas about what's possible * Why it's advantageous to adopt the Gen Z mindset to foster relations with both customers and employees . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! 

People Strategy during Digital Transformation . In this episode, host Michael Marchuk discusses the importance of employees and executive vision with Debbie Lovich, managing director & senior partner with Boston Consulting Group. Digital transformation isn't just a technology project, but requires executive vision and employee engagement for the most impactful outcome.  . Here’s what we talked with Debbie about:  * How executive vision drives employee culture * The three steps in the digital transformation journey * How employee engagement drives ownership in the transformation process . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!  

Enabling World-Class Care for Patients . No industry has played a bigger, more impactful role during the global pandemic than healthcare. In the face of incredible obstacles, healthcare professionals around the world have performed so admirably and worked at a pace that most of us could not endure. Now, more than ever, it is critical for the industry to embrace intelligent automation to relieve the administrative burden on practitioners and also improve the overall patient experience. On this podcast, Brad Hairston talks with Duff Glaser, Sr. Director - Healthcare, and Anna Twomey, Sr. Solutions Advisor - Healthcare, who explain the many benefits of digital transformation in healthcare and why now is the perfect time to begin the journey. . Here’s what we talked with Duff and Anna about:  * The workforce of the future for healthcare * The biggest problems in healthcare that intelligent automation can solve * How automation impacts the patient user experience * How much of the patient journey can be automated * How digital workers increase collaboration amongst caregivers and their ecosystem   * How healthcare worker fatigue can be mitigated * How patient data privacy is addressed when utilizing intelligent automation * How to achieve a robust, scalable, enterprise RPA deployment without lengthy development timeframes * Examples of healthcare organizations realizing real dollar savings from intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Melissa Burroughs, Head of Technology Solutions at Alteryx, who explains how Alteryx is bringing insights to life for business users and how Blue Prism digital workers can put those insights into motion. . Here’s what we talked with Melissa about:  * What analytic process automation involves * The Alteryx value proposition to the market * The typical Alteryx user base within a company and how they learn the technology * How Blue Prism and Alteryx complement each other * Use case examples involving Alteryx and Blue Prism working together * Customer success story (Alteryx + Blue Prism) . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert. . Here’s what we talked with Ryan about:  * How the CLEVVA front office digital expert functions * How CLEVVA digital experts work with chatbots * How CLEVVA front office digital experts are built * The advanced capabilities CLEVVA utilizes * Benefits realized from front office digital experts * Industry penetration by CLEVVA * How CLEVVA and Blue Prism are partnering * An example of CLEVVA and Blue Prism combining to solve a customer pain point * What the future looks like for CLEVVA digital experts  . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!  

Understanding Business Conversations at Scale . All organizations engage in thousands of business conversations each day. Whether they are simple or complex, each of them can be interpreted and acted upon. But how do you make sense of them in aggregate and accurately gauge what your stakeholders, your investors, your customers, and your employees are saying? On this podcast, Brad Hairston talks with Dr. Ed Challis, CEO and Co-Founder of re:infer, who explains how companies are using natural language processing to efficiently and effectively interpret and act upon the myriad of business conversations taking place on an ongoing basis and also leverage the learnings from these interactions at a macro level. . Here’s what we talked with Ed about:  * How re:infer functions as a communications intelligence platform * What makes business communications so complex * The communication channels interpreted by re:infer * How re:infer’s natural language processing capability works * Key benefits companies realize from natural language processing * Why natural language processing is a key component of digital transformation * Relevancy of re:infer across industries * How Blue Prism and re:infer complement each other * The future of natural language processing . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!