Transform NOW

Unlocking the Value of Unstructured Data . In this episode, host Michael Marchuk talks with Slater Victoroff, CTO and Founder of Indico Data, about finding value in the data that is hidden away in unstructured documents and emails. Organizations struggle to extract data from unstructured documents, but not just because the information is difficult to extract from a form, but because there is no context for that information. New platforms are making it easier for intelligent automation to extract information and understand the context of that data to ensure that complex, multi-part forms and document series are processed as a set with auditable outputs. . Here’s what we talked with Slater about: * Why OCR is only the start of true intelligent document processing * How templates for processing documents can become overwhelming to maintain * How to combine document processing and intelligent automation to manage document packages with a true audit trail . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Ted Shelton, expert partner at Bain & Company, who explains how the workforce is rapidly evolving and how company leaders need to change the way they think about and develop their human labor. . Here’s what we talked with Ted about: * How the workforce has been transforming since before COVID * How technology has impacted the overall employability of the workforce * Humanizing work through intelligent automation * How the underlying work is changing * How most companies are faring in reskilling their workforce * What needs to change in the contract between employers and workers * What the enterprise of the future looks like * How company leaders should prepare for the future of work . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad speaks with Dr. Mahi Rayasam, partner at McKinsey & Company, who explains how artificial intelligence can make a huge difference in this area and why now is the appropriate time to pursue it. . Here’s what we talked with Mahi about: * The role of AI in healthcare today * Why the prior authorization process is ripe for automation * What specific AI and automation technologies can be leveraged to make the prior authorization better * What prior authorization can look like with AI applied to it * The primary benefits of automation and AI in the prior authorization process for providers, payers and patients * The importance of skilled human decision points in this process * The challenges healthcare providers and payer need to overcome in order to take advantage of automation and AI . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with David Burnie about the way that automation is transforming how contact centers interact with customers while providing employees a better working environment and businesses with improved cost and efficiency. David outlines how the omnichannel approach to supporting customers requires a new way of thinking about managing these interactions. . Here’s what we talked with David about: * Where to begin the transformation journey within the contact center * How contact centers are evolving into an onmichannel interaction command center * Why leveraging an intelligent automation platform improves the experience for customers AND employees, while reducing costs for the business . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Automation Expert Shares The Path to Automation Excellence . Businesses are using automation today to serve customers better in moments that matter. In this episode, Xina Seaton talks to Abhi Kadian, an automation expert with a digital workforce of more than 100 managing millions of transactions shares his top 5 on both the key success factors and challenges for companies deploying automation. He shares how leaders and businesses can develop automation-minded talent for the digital world we are living in plus sheds light on his predictions for what’s next and how to approach going from fully manual on one end of the spectrum to fully automated on the other. . Here’s what we talked with Abhi about: * Top 5 success factors for companies deploying automation * Top 5 challenges that successful automation programs will need to overcome * What leaders and managers can do to develop automation-minded talent * What's next for the automation 'industry' and why it's a must for any business . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, Xina Seaton interviews the mastermind behind Zurich's successful program, Ally Robertson and he shares his experience on why you just need to start somewhere and don't let perfect be the enemy of good. Let customers drive the transformation priorities and in doing so you'll gain a competitive advantage with every step. These advantages come in both attracting talent and improving customer's experience, what can be better than that. . Here’s what we talked with Ally about: * Why digital transformation is hard and the biggest driver of challenges * The competitive advantage that digitally transformed customer experiences give businesses *The importance of and how Zurich is developing digital skills for their employees . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Xina Seaton interviews Kieran Gilmurray, author, speaker and transformation guru about the digital Darwinism he sees sweeping across businesses and the trends leading there. He shares key success factors for companies deploying digital solutions starting with managing change, creating a culture of lifelong learning and leaning into leadership who have technical prowess to own digital transformation versus delegating it to IT. Ultimately, the organizations that have created exceptional digital experiences for their staff and clients are accelerating - those who have not are dying and don't even know it, yet. . Here’s what we talked with Kieran about: * Digital Darwinism at play today - businesses must transform, or they'll die. * Why digital transformation is nearly impossible without a company culture that supports change. * The role education has and how being a 'lifelong learner' is necessary to thrive in the digital world. . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Michael Marchuk talks with Pawan Jadhav, CEO of Lateetud and Anna Twomey from SS&C Blue Prism about the changes necessary to build a rapid-distribution of healthcare records to support both patient care, but also payer and provider revenue-cycle management. Medical records are forever being lost, forgotten, or missing just when we need them most. Kids need medical records for sports, school, and recreational activities. Adults need medical records for health and wellness; Some for medication refills and still others need them to work, travel or for medical research. Payer organizations need medical records to approve medications and procedures, etc. But, the disparity between clinical systems of record make it difficult to easily obtain copies of medical records if you need them quickly. The medical records "Med-Rec" solution is created using digital labor to extract useful information from forms, documents and electronic medical systems to provide our constituents with the records they need using robotic enabled data processing. Privacy and Security are our priority as we extract, validate and submit your protected health information with touchless precision. In this podcast you will learn how Payer and Provider systems are delivering medical records to consumers across the healthcare eco-system without manual dependencies. . Here’s what we talked with Pawan and Anna about: * How medical records can be difficult to send between providers and payers, which can impact patient care * Why it's advantageous to engage AI to decode the information quickly from patient's medical records * How digitization and automation can improve the experience for patients, providers, and payers while lowering costs and improving the patient's care options . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

NHS Tackled COVID with Intelligent Automation . In the aftermath of COVID, the NHS set out to better understand how they managed through the crisis and what key strategic elements helped them to succeed throughout it all. On this podcast, Karen Gorman, Healthcare Director with SS&C Blue Prism interviews Mike Ogonovsky, Chief Digital Officer and Jason Burrage, Automation Architect and Head of Automation COE for Aneurin Bevan University Health Board, an NHS trusts about how the health board have used their intelligent automation, Blue Prism cloud platform to help them prepare for the COVID-19 public inquiry. They share how intelligent automation is enabling them to provide information to the board secretary and exec team that is creating excitement at the board level and how it is creating time for employees to review, discuss and provide context to the information they are providing. . Here’s what we talked with Mike and Jason about: * How having digital workers on staff when COVID hit helped to manage risks to the business * Overcoming document management to garner insights with digital workers * Using Blue Prism Cloud to perform sentiment analysis on incoming emails to prioritize employee's actions . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Gary Smith, VP Sales Strategy & Industries at Blue Prism, who explains how many companies are not going far enough with their intelligent automation capability but have the potential to do so. . Here’s what we talked with Gary about: * Gary’s thoughts on why his previous podcast was so popular * What % of companies are achieving true business transformation with intelligent automation * Indicators that a company is missing the strategic opportunity with IA * How Gary positions intelligent automation with companies * The possibility of the “Great Resignation” becoming the next supply chain crisis * The likelihood of investors asking the question “What % of your labor force is digital?” * Story of a Blue Prism customer who transformed their business with intelligent automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!