Transform NOW

On this podcast, Brad Hairston speaks with Rohit Panikkar and Leon Xiao of McKinsey & Company who explain the key findings of their most recent automation survey involving 600+ global organizations. . Here’s what we talked with Rohit and Leon about: * The pervasiveness of automation across industries and regions * The top reasons companies are pursuing automation * The top technologies companies are leveraging besides RPA * The most common benefits companies from automation and the biggest challenge * The importance of making automation a strategic priority * How zero-based design drives automation success * Common characteristics of automation leaders * Citizen development and reskilling the workforce * The most common governance model * Key takeaways from the survey findings  . Link to the McKinsey automation survey results discussed in this podcast: https://www.mckinsey.com/business-functions/operations/our-insights/your-questions-about-automation-answered . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! .

On this podcast, Brad Hairston speaks with Fabiano Lopes, Managing Director at FTI Consulting, who explains why citizen development should be an essential component of intelligent automation programs. . Here’s what we talked with Fabiano about: * What citizen development is and why it is such a hot topic * How citizen development can help develop a culture of automation * Where citizen development can go awry * Best practices for cultivating citizen development * Qualities to look for in citizen developer candidates * The impact citizen development will have on intelligent automation adoption  . Join Blue Prism on LinkedIn Liveto discuss citizen development on September 20th, 2022! . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

How Discover Financial Services Built an Award-Winning Automaton Center of Excellence . In this episode, host Michael Marchuk talks with the award-winning team from Discover Financial Services about how they built an automation program that delivers seriously impactful business results. Elle Lockett, David Houck, and Daniel Ireland discuss the approach they took to creating an automation program that engages all aspects of their business while helping to upskill and train business teams on technology that helps propel them into the future. . Here’s what we talked with Elle, David and Daniel about: * How Discover Financial Services embraced the ROM (Robotic Operating Model) to create a framework for success * Why a "hub and spoke" model worked best for their business * How their 3-tier governance model ensures quality while engaging business-users to actively develop new automations . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this second episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives. . Here’s what we talked with Michael, Brad, Thomas and Drew about: * How the Blue Prism partner ecosystem relates to environmental sustainability * How intelligent automation in the supply chain area can make a huge difference in the sustainability realm * Why governance is so critical in environmental sustainability * The outlook for ESG and intelligent automation initiatives intersecting across all industries.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this first episode of a 2-part podcast, host Michael Marchuk speaks with a panel including Brad Hairston, Thomas Richter and Drew Sonden of SS&C Blue Prism in addition to Michael Heric of Bain & Company, all of whom co-authored a recent white paper that speaks to the many ways intelligent automation can help companies more effectively achieve their sustainability objectives.. . Here’s what we talked with Michael, Brad, Thomas and Drew about: * What prompted a white paper on the intersection of intelligent automation and environmental sustainability * Recent research conducted by Bain on how companies are doing against their sustainability objectives * How the key value drivers of intelligent automation have both a commercial benefit and an environmental benefit * How intelligent automation is relevant to green energy. To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Tom Davenport and Steve Miller, renowned professors and experts in AI, data science, machine learning and information systems, reveal their findings from an in-depth analysis of 29 real-life human-machine collaboration case studies. . Here’s what we talked with Tom and Steve about: * How companies (in general) are doing in their effort to scale their AI capabilities * Learnings from the 29 real-life worker-AI collaboration case studies featured in the book co-authored by Tom and Steve, Working with AI: Real Stories of Human-Machine Collaboration, * The reality around technology replacing human labor en masse in the near future * The pace and scope of organizational changes being driven by AI * “Augmentation” versus “Automation” * How AI is driving workforce re-skilling/up-skilling * The importance of employment and labor market issues when considering the impact of AI Link to article about the soon-to-be-released book discussed in this podcast: https://thegradient.pub/artificial-intelligence-and-work-two-perspectives/ To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad speaks with Purna Doddapaneni, expert associate partner at Bain & Company, who explains the findings from Bain's survey of insurance companies about how they view, implement and benefit from intelligent automation. . Here’s what we talked with Purna about: * Current trends taking place in insurance that make intelligent automation especially relevant * How insurers view automation, in general * Where insurers expect automation will have the greatest impact within each line of insurance * The top benefits insurance companies are realizing through automation * The line of insurance realizing the largest average percentage of labor time reduced through automation * How Bain is advising insurers to address automation in the most effective manner . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Engaging Automation and AI to Support Patient Care . Health care is evolving to allow physicians take advantage of more digitally available information. In this episode, Michael Marchuk explores the topic of AI and machine learning as it applies to the application of automation in digital health care information management as he talks with Unmesh Srivastava, CTO and Digital Innovation officer for Clever Care Health Plan. . Here’s what we talked with Unmesh about: * Why health information data is so difficult to aggregate to support physicians and how automation is helping * Where AI and Machine Learning are supporting health care providers * Why automation is important to the future of managing health care . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Olivier Gomez (aka, OG), Co-Founder and CEO of the intelligent automation advisory and services firm IAC, who explains how his firm is using an outcomes-based approach to helping their customers re-boot their automation capability and achieve more significant value. . Here’s what we talked with OG about: * How/why IAC came into existence * IAC’s unique outcomes-based approach to their work with clients * The key reasons many companies are failing to scale their automation capability * What the automation discovery process looks like in most companies today * The state of automation and AI in EMEA * An automation outcomes-based client success story . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Hint: It's Not All About Technology . In this episode, host Michael Marchuk talks with Chris Byers about a recent industry study on the state of digital maturity in workflow automation. This report highlighted a number of findings related to the investments needed to advance maturity as well as the various industries that are lagging behind on their digital transformation journeys. The way people work is shifting, and customer preferences are changing. Organizations that aren’t as digitally mature see negative impacts on productivity, employee retention, and customer satisfaction. Listen in to discover how to move forward in your transformation journey. . Here’s what we talked with Chris about: * Reported gaps that are inhibiting digital maturity growth * Which industries are making the biggest strides and which ones are lagging behind (and why) * How customer experience is impacted by digital maturity in automation . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!