Keys To The Shop : Equipping Coffee Shop Leaders

Do you want to be awesome at your job? Of course! We all do. Today we will be discussing the foundational principles and focuses that will get you there and grow you even further if you're there already. I am thrilled to welcome to the show, the host of the Awesome at Your Job Podcast, Pete Mockaitis. Pete is an incredibly talented career coach and his show has featured hundreds of professionals all weighing in on what it takes to thrive at work. The 6 areas we discuss today are the common link between all the experts Pete has encountered and learned over the years and, if applied, will truly make you awesome at your job or take you to the next level in your career. Enjoy! -Chris chris@keystotheshop.com LINKS: WWW.AWESOMEATYOURJOB.COM pete@awesomeatyourjob.com Books/ Authors Mentioned: The One Thing -Jay Papasan/Gary Keller Getting Things Done -David Allen Team Up -Pete Mockaitis Seth Godin Blog Happier -Tal Ben-Shahar Radical Candor -Kim Scott Cognitive Bias Cheat Sheet

The Origin Trip. A pinnacle moment for any barista and a regular part of business for roasters and importers. As "The Origin Trip" has become a more fashionable, marketable, and regular occurrence in specialty coffee there are questions and tensions come up. What is the true value of an trip to origin? How does it benefit the farmer? Is it worth the expense involved? Are we really advancing coffee? How can we approach the trip and make it mutually beneficial? To answer these questions and give us some solid insight on how to think about travel to origin we are joined by Kim-Elena Ionescu, Chief Sustainability Officer at the SCA (Specialty Coffee Association) I hope this episode gives you a better understanding of our part to play in the producer/retailer relationship and that if you find yourself going to origin you would be better equipped to make all around rewarding one. Enjoy! Links for Kim-Elena Ionescu VIDEOS: Farm Workers: Is Labor the Next Crisis for Coffee? Mo' Money, Mo' Quality, and other Myths About Microlots Working for Workers: Lessons of Labour Shortages SCA Research Papers: https://store.sca.coffee/collections/research Got 4 minutes? Why not fill out a quick listener survey? https://www.surveymonkey.com/r/MP5JRSH

Ya'll! We're going on a European coffee trip! Co-Founder of European Coffee Trip, Ales Pospisil joins us on the show today. We get to talk about traveling and exploring Europe's specialty coffee scene, what they look for in when visiting cafes, the most crucial elements of great shops, the current coffee trends across Europe, what role hospitality and story plays in the coffee bar, and tips for how to plan and execute your own coffee trip. These guys are doing amazing work and have put in a ton of care, thought, and work into highlighting the best of specialty coffee in Europe. I highly recommend you get ready to be inspired! LINKS: WWW.EUROPEANCOFFEETRIP.COM www.Aeropressmovie.com INSTAGRAM YOUTUBE FACEBOOK TWITTER Help make the show even better. Fill out this short survey! https://www.surveymonkey.com/r/MP5JRSH

It's Founder Friday! Today we are talking with Kristian Hedborg, the Founder of Alkemisten Kaffebar in Gothenburg, Sweden. In this interview we get to hear about how Kristian went from restaurant management school, to co-owning a cafe at 22, then founding his own cafe, Alkemisten, 3 years ago. We discuss his drive to follow his dreams, how he got his amazing staff, leadership lessons, the importance of a well planned business, and more. Kristian is doing great things and I hope this interview inspires you in your career! Links: www.alkemistenkaffebar.se Facebook Instagram Take the Listener Feedback Survey! CLICK HERE

We all want to educate the consumer. Education has gotten a bad rap due to some of our awkward attempts to force information on people in less than ideal times and settings. Enter the consumer coffee class. In this episode we talk about why putting together a class for your customers is the perfect way to create a more informed consumer, a more loyal customer, and a more energized staff. All this while increasing cafe sales through more confident whole bean purchasing. Also we will talk about 7 guidelines to focus on to make sure your classes are set up for success. Enjoy! Please take a moment and fill out this very brief 4 minute survey... KTTS needs your feedback to improve! CLICK HERE Links: Episode 25 "Mastering the Art of Training w/ Dave Stachowiak" Episode 68 "A Conversation w/ Rita Kaminsky & Ant Walach www.keystotheshop.com

Rita Kaminski and Ant Walach are the founders of Snowdrift Coffee and Workspace in Roscoe, IL. In this episode we talk all about their approach to training, philosophy on learning, advice they have for other trainers, why is necessary to make mistakes and how their collective 30 years of professional coffee experience has influence what they have created at Snowdrift. Enjoy! LINKS: WWW.SNOWDRIFTCOFFEE.COM IG: /snowdriftcoffee info@snowdriftcoffee.com

We all will be leaders in our careers. In the cafe there are positions that hold various levels of power and influence. We can either use this power for the good of those we lead or we can use it destructively. Too often we see the abuse of position in a shop and even more often we see a general apathy toward pursuing the proper use of power that gives rise to dysfunction and sets the ground work for flat out abuse. In today's episode we look at 6 things that we need to meditate on continually as people with authority to be able to fight for and promote a healthy and vibrant culture in the shop through the responsible use of power. Enjoy! LINKS: 5 Dysfunctions of a Team Article of Responsible Use of Power www.Bossbarista.com / Instagram KTTS: 10 Steps to Being a People First Leader

Leading and developing your staff depends on how well you understand what gives rise to their behavior in the cafe. Today we talk with Behavior Analyst, Beth Garrison and will discuss the basics of behavior analysis, the 5 behaviors of a healthy team, the role environment plays in encouraging or discouraging behavior, and more! Links: www.shapingdevelopment.com www.operantcoffee.com www.abainternational.org

This year we got to learn from some of the best owner/operators around in the Founder Friday series. In this episode we go through from the beginning and listen in to some key points made by each of our superstar guests. Looking back at the kind of lessons and insights we heard, I am just amazed and grateful to be in an industry so rich with generous and talented people making a difference in specialty coffee. You definitely not want to miss this episode. With this episode we conclude a full year of Keys to the Shop. Thank you so much for listening, subscribing, rating, commenting, sharing...all of it. I am blessed by you all and am looking forward to what in store for 2018! Happy New Year! P.S. Still time to vote for KTTS for "Best Coffee Podcast" visit: http://sprudge.com/vote Links to past Founder Friday episodes: #1: Taylor & Shem Doupe / Cafe Soleil #2:Maxwell Mooney / Narrative Coffee pt 1 #3:Jonathan Rubenstein / Joe Coffee #4: Colin Harmon / 3fe #5: Chelsey Walker-Watson / Slate Coffee Roasters #6: Katie Startzman / Native Bagel Co. #7: Maxwell Mooney pt 2 (brick and mortar report) #8: Kathy Turiano / Joe Bean Coffee Roasters #9: Jason Card / Journeyman Coffee #10:Nathan Quillo / Quills Coffee #11:Joshua Boyt / Metronome Coffee

Well 2017 is pretty much in the bag and it has been a year filled with great guests, great topics, insights, information, inspiration, and tools to help us grow. In this episode we go over some of the best lessons learned this year. It is all arranged according to the arc of a coffee career. Starting with lessons for beginning baristas, getting promoted, moving on, being a great boss, serving your people and the customer well, training, and our impact on the coffee farm. It has been fantastic to see what a wide range of subjects we've been able to learn about this year and I look forward to the adventures ahead of us in 2018 discovering many more Keys to the Shop! In this episode we covered the following past shows: 1. ep#31:Essential Advice for New Baristas / #14: A Baristas Guide to Advancing / #15: What to do if you Don't Advance 2. ep#52: Solving Co-worker Conflict w/ Tom Henschel 3. ep#28: Why it's OK to be the Boss w/ Bruce Tulgan 4. ep#04: Leadership in the Cafe: 10 steps to being a people first Leader 5. ep#13: Leadership & Management Masterclass w/ Eva Attia 6. ep#25: Mastering the Art of Training w/ Dave Stachowiak 7. #02: Master your Workflow w/ Ryan Soeder 8. ep#19: 10 Reasons to love the Customer / #16 Raising the Bar on your Customer Experience w/ Michael Butterworth 9. ep#55: Keys to Personal Growth and Development w/ Jared Truby 10. ep#60: Serving the Coffee Plant w/ Hanna Neuschwander Email me : Chris@keystotheshop.com WWW.KEYSTOTHESHOP.COM