Keys To The Shop : Equipping Coffee Shop Leaders

I love recommending great books! In this episode we talk about 6 books that I think are critical to your professional development. They cover everything form hospitality, coffee knowledge, operations, management, personal growth, and vocational calling and should be a part of your library. I want to do more episodes like this so keep an eye and ear out for tools focused episodes and a "Round 2 " of books for you to read. It is my hope that at least one if not all these books have profound impact on your work and life. I know they have in mine. Enjoy! WWW.KEYSTOTHESHOP.COM Chris@keystotheshop.com

What role does delivery of flavor, knowledge, and consistency play in giving your company the depth and soul needed to truly execute on a high level of quality over the long haul? Is specialty coffee scaleable? How do we think and act in order for our businesses to succeed long term? Great questions that we get answers to and more as we welcome Cosimo Libardo, Managing Director of Toby's Estate Coffee to the show! Cosimo's role in the industry has been one of leading innovation both in the way we work with coffee and think about it. His expertise in the business of specialty really shines through as we discuss things that are crucial to not only our business success but the success of specialty as a concept in the global market. Go to www.keystotheshop.com and enter your email for the show notes. Also reach out to me with comments, questions etc. chris@keystotheshop.com Links for this episode: www.tobysestate.com.au @tobysestatecoffee / Instagram @tobysestateaustralia / Facebook

It's Founder Friday!!! I am honored to have David Schomer of Espresso Vivace join us on the show as his company celebrates it's 30th year. Since it's founding in 1988 Espresso Vivace has been home to David's groundbreaking and paradigm shifting experiments with espresso coffee and drink presentation. His work has been foundational and formative in the lives of countless professionals around the world. In this interview I get to talk with David about the early years, his philosophy on service and what he wants customers to experience in his stores, why only 3 shops in 30 years, what makes a great espresso, hiring, the secret to longevity, how he has personally grown over these 3 decades of meticulous pursuit of his espresso ideal, and much more! There is a lot to take away and be inspired by here. Enjoy! Links: www.espressovivace.com Instagram Reach out to KTTS! chris@keystotheshop.com

Changing things in the shop can either make things better or make things worse. Of course you need to have a good idea or solution, but, once you have that, it is all about HOW you go about implementing the change. Today I am presenting to you some guidelines, A workflow of sorts, that will help you make changes that stick and actually build rapport in the process. We have all been a part of a shop where the leaders make changes in less than ideal ways and cause needed stress. We also have likely been the ones to rush a project or solution into existence and felt the blowback from the staff. My hope is that this episode will aid you in your ability to institute changes successfully. Enjoy! Questions? Comments? Want to explore working with KTTS Consulting? email me! Chris@keystotheshop.com -or call- 502-715-1465 Related episodes: EP 74: The Life Changing Power of Good Authority EP 67 : 6 Truths About Power

Hey! Coffee Fest Baltimore 2018 was fantastic and I got to visit and chat with three fantastic people for this KTTS episode. What are people looking for at an event like this? What are the things you, as a coffee retailer should be pursuing and focusing on as you go out to acquire knowledge and build your business? How can you cultivate confidence and stay motivated even though you are brand new to the industry? What does a trade show like Coffee Fest hope to offer those who make the investment to attend? All these questions and more are answered in these interviews. We get to hear about from Matt Milletto (Water Avenue Coffee & ABCS), Stephen Zimmerman (KTTS super fan and business owner at "The Coffee Enthusiast: A Brewing Company" aka:TCE) , and Coffee Fest Show Director, Erika Lowery. I love doing interviews form events like this. Be it a throw down, conference, trade show, or live from a shop. The energy and passion is just so inspiring and I hope that you feel the same way listening to this episode. Did you know Keys to the Shop now offers consultation and training for you and your cafe? It's true! If you want to find out how KTTS can help you unlock the potential of your career or cafe email me or call: Chris@keystotheshop.com 1-502-715-1465 LINKS: www.CoffeeFest.com Stephen Zimmerman: The Coffee Enthusiast: A Brewing Company TCE : Instagram Matt Milletto: Water Avenue Coffee www.BaristaExchange.com

Tasting coffee gives us a window into where the coffee came from and what it's potential can be. Those who work in green buying and sensory analysis are tasked with tasting the truth of a coffee and deciding how it will turn up on retail shelves the world over. Today we are talking with 2014 U.S. Cup Tasters Champion, Amanda Juris to explore green buying, cupping, sensory analysis, and how our decisions on the cupping table and score sheet impact what the customer ultimately gets in the cafe. You will leave this conversation with some tips on how to build a solid tasting protocol for your operation and a deeper understanding of what our perceptions and descriptions as professionals do to sway those of the consumer. Enjoy! Got questions? Feedback? Want to ask about training and consulting? Chris@keystotheshop.com

We all want to find the right job, right? For many of us though we end up having to settle on something that does not quite fit and end up feeling stuck. How can we take the first steps in the direction of a career that is perfect for us? What is involved in taking charge of and setting the direction for your career? Today to help us make the critical decisions that lead to happiness at work we are joined by the host of the "Happen to Your Career" podcast, Scott Anthony Barlow. We discuss the framework he uses with his clients to help fit them into the right vocation, pitfalls that trip us up in our pursuit of meaning at work, what bosses and leaders can do to stop trapping people in ill fitted roles, and what we can expect as we set out on this journey. I'm a BIG fan of Scott's work and I hope this conversation helps you happen to you career! Links: www.happentoyourcareer.com www.whatfitsyou.co https://www.gallupstrengthscenter.com KEYS TO THE SHOP NEWS! Did you know KTTS is now offering consultation, coaching, and training for you and your shop?! Tis' true If you are interested in finding out how KTTS can help unlock the potential of your cafe you can email: Chris@keystotheshop.com

Clean and well functioning equipment is definitely one of the keys to the shop! Problem is that we tend to lose those keys and end up with problems that could have been prevented with some basic attention to regular maintenance. To talk with us about best practices and key areas to invest time, attention, and resource into we have Tom Ritz, Owner of Workhorse Customs in Portland, OR. Tom brings us a clear, simple, and wise perspective on how we can best take care of the workhorses in our cafe so they keep on working well for our cafe *Bonus* Sign up on the Keys to the Shop email list when prompted at www.keystotheshop.com and receive Tom's Step-by-Step instructions for changing your "Baskets, Gaskets, Screens , and Screws" and tips on changing your water filtration! Helpful links: www.workhorsecustoms.com Workhorse on Instagram

It's Founder Friday! Today we get to chat with one of the key players in the Seattle coffee shop scene, Jill Killen. For the past 16 year she has run coffee shops and has been dedicated to serving and investing into her staff and the community through them. We talk about her start in coffee, how she became the owner of three different shops, the passion and moxie that drove here (and still drives her), her philosophy on hospitality and hiring, how she maintains the accessibility of the cafes amid higher operating costs and much more. It was an interview packed with great tips for owners and inspiration for coffee pros everywhere. Links: www.cloudcitycoffee.com www.royaldrummer.com www.eldiablocoffee.com IG: Cloud City El Diablo Coffee Royal Drummer Coffee

Good authority changes lives and can change the world! It all starts with with how we show up for the people we lead and the way we facilitate both theirs and our growth in a people-first culture. In the current climate where being a boss or having authority is rightfully met with skepticism, having the road map and the tools to build a new way of being a leader is critical. Today we talk with Jonathan Raymond, CEO of Refound, and author of the book, "Good Authority:How to Become the Leader Your team Is Waiting For" In this episode you will learn what is behind dysfunctional or toxic examples of authority, the power of vulnerability to build trust, the kindness of feedback and managing expectation, why nobody cares if you're sorry, and why we need to have the audacity to think we all can change the world. I don't say this lightly when I say this may be one of the most important episodes we've ever done on the show. I highly encourage you to settle in, open up, and get ready to learn how to practice Good Authority. -Chris Links: www.refound.com Book: Good Authority Related Episodes: 10 Steps to Being a People First Leader 6 Truths About Power Got questions, comments, or feedback? Chris@keystotheshop.com