Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Tersh and Josh welcomes Tevis Trower, of Balance Integration Corporation, to discuss Why "Superheroes Suck at Leadership and why the person on the ground matters more". Here is a little information about Tevis Trower Tevis Trower (TEH-viss TROW-urr -- like "power"), founder & CEO of Balance Integration and the author of The Game-Changer's Guide to Radical Success, knows that building a great organization begins with cultivating true greatness from the very top. Tevis is a pioneer in optimizing corporate cultures, and has been heralded as "corporate mindfulness guru for the new millennium." Tevis has coached high performers and top executives for powerful organizations ranging from Disney to KKR in leveraging their most precious asset: their humanity. A sought after "get them thinking, laughing, and interacting" speaker, Tevis has headlined executive events with Fast Company, Harvard Business Review Events, Peer150, Bloomberg, Conscious Capitalism, and Google, and has been featured in media outlets like Forbes, Inc, Fortune, CIO, The New York Post, Yoga Journal, and more. On today's episode, Tersh & Josh talk with Tevis about Why "Superheroes Suck at Leadership and why the person on the ground matters more". Our Deep Dive~ Cave Days and how to work more efficiently Overcoming Imposter Syndrome Why superheroes suck at leadership ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://www.balanceintegration.com - https://www.linkedin.com/in/tevistrower/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcomes Tina Clementes, of RPC America, to discuss how to handle "hecklers" in your service business! Here is a little information about Tina Clementes Before launching the BMW Group Joint Venture, The Retail Performance Company, LLC (rpc) in 2013, Tina Frey Clements worked for 10+ years within the BMW NA Organization. She is a successful leader, keynote speaker, author, entrepreneur.com article contributor, coach, & facilitator; leading within entertainment, auto, luxury & L&D for over 25 yrs. Her clients confirm, she is a communications expert & her book, 'The ART of Facilitation' is a testament to her talent. On today's episode, Tersh & Josh talk with Tina about how to deal with "hecklers" in your business and improve your internal communication. Our Deep Dive~ Adult Learning Theory and what it is How to improve the information retention rate of your employees How to start empowering your people and communicate more effectively ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://www.rpc-partners.com/ - https://www.linkedin.com/in/tinafreyclements/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcome Keziah Robinson, of Cassia Partners, and discuss how to stop Helicopter parenting your business! Here is a little information about Keziah Robinson Keziah Robinson is a business strategist, coach, and investor with over 15 years of experience working with CEOs, founders & executive leadership across multiple industries. She is the founder of Cassia Partners, an independent advisory firm with expertise in growth enterprises, pivots/turnarounds, and intrapreneurial corporate initiatives. Keziah's tailored approach to coaching incorporates elements of design thinking and behavioral science. Keziah founding Cassia Partners in 2012, focused on helping startups, turnarounds and planned exit strategies for Business Owners. Tailored client-centric approach incorporates design thinking and behavioral science In today's episode, Tersh & Josh talk with David about 5 Ways you can ensure that the IAQ that you are recommending is the best match to what your client needs. Our Deep Dive~ How to realize when you are ready for Business coaching? How Keziah uses behavioral science to impact her clients' business How to prepare your business for exit ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://www.cassia-partners.com - https://www.linkedin.com/in/keziahrobinson Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh Welcomes Josh Crouch to the show, and they talk with David Indursky, of Encon, about what types of IAQ are the best Indoor Air Quality for an office or home. Here is a little information about David Indursky David revolutionized his multi-generational company when he took the helm in 2000 by utilizing modern technology after he took it over from his father, Marty. Established in 1968, New Jersey's premier building solutions firm ENCONis an award-winning, second-generation family business. David became President in 2000 when the business was 3-4M/year; he shifted from public plan and spec work and pivoted the company into the design-build marketplace working with the private sector, owner-direct companies who valued the relationship with its vendors as much as the price. Grew steadily, increasing by 10-15% annually for several years Went from 15M to 25M in 3 years (2015-2018) 2018-2019 grew by 10M for a total of 35M in 2019 This growth was the direct result of building a sold-in internal team, many of his employees have worked for the company for 25+ years. This solid foundation enabled them to achieve explosive growth while maintaining Encon's commitment to high quality and service. David was laser-focused on building breakthrough relationships with Encon's clients to deliver high value In today's episode, Tersh & Josh talk with David about 5 Ways you can ensure that the IAQ that you are recommending is the best match to what your client needs. Our Deep Dive~ How do you know what IAQ to use? What are the REAL problems that your client is facing? ASHRAE is bending the rules due to the pandemic... ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://www.enconmech.com/ - https://www.instagram.com/enconmech/ - https://www.linkedin.com/company/encon-mech - https://www.facebook.com/enconmech - https://www.youtube.com/enconmech Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Part 2 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a sore subject for a lot of contractors, but on today's show, Tersh talks with Ben Reed of Haveniaq.com about how to use their product to monitor the air in your client's home so that you can offer the exact product they need. We oftentimes are unsure about what exactly is going on with our client's home unless we have had an extended amount of time to watch their home and HVAC equipment. And sometimes, an extended relationship is not enough to give us this information either! Here is a little information about Haven IAQ Haven IAQ is a new generation of software-enhanced HVAC products designed to empower contractors to make decisions and recommendations for their customers — based on reliable data. The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data as well as the knowledge and tools they need to provide clean air services for their customers, year-round. Data-driven sales and equipment validation through IAQ reports. Remote monitoring Timesaving, automatic diagnosis of customers' IAQ issues Access to sales, marketing, and educational programs In today's episode, Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Our Deep Dive~ Portable IAQ devices are like an "Urgent Care Center..." The HavenIAQ is like having regular Doctor visits to watch the trends... Sending reports with your business logo on it helps with branding while keeping you top of mind to the client. ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting https://haveniaq.com/ In case any of you need official support, you can reach the team through the following methods: HAVEN consumer support portal: https://tzoa.com/customer-support Where you can find troubleshooting articles and submit trouble tickets HAVEN consumer toll-free number: 1-888-964-2836 Available Monday to Friday, 9AM-5PM Pacific Time (English only) HAVEN consumer support email: support@haveniaq.com Expect to receive a response within 1-2 business days Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Part 1 of 2 - Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Indoor Air Quality...this can be a sore subject for a lot of contractors, but on today's show, Tersh talks with Ben Reed of Haveniaq.com about how to use their product to monitor the air in your client's home so that you can offer the exact product they need. We oftentimes are unsure about what exactly is going on with our client's home unless we have had an extended amount of time to watch their home and HVAC equipment. And sometimes, an extended relationship is not enough to give us this information either! Here is a little information about Haven IAQ Haven IAQ is a new generation of software-enhanced HVAC products designed to empower contractors to make decisions and recommendations for their customers — based on reliable data. The HAVEN Pro Web Portal provides HVAC Professionals with access to homeowner data as well as the knowledge and tools they need to provide clean air services for their customers, year-round. Data-driven sales and equipment validation through IAQ reports. Remote monitoring Timesaving, automatic diagnosis of customers' IAQ issues Access to sales, marketing, and educational programs In today's episode, Tersh & Ben talk about 5 Ways you can make money by offering the Haven IAQ product to your client! Our Deep Dive~ Portable IAQ devices are like an "Urgent Care Center..." The HavenIAQ is like having regular Doctor visits to watch the trends... Sending reports with your business logo on it helps with branding while keeping you top of mind to the client. ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting https://haveniaq.com/ In case any of you need official support, you can reach the team through the following methods: HAVEN consumer support portal: https://tzoa.com/customer-support Where you can find troubleshooting articles and submit trouble tickets HAVEN consumer toll-free number: 1-888-964-2836 Available Monday to Friday, 9AM-5PM Pacific Time (English only) HAVEN consumer support email: support@haveniaq.com Expect to receive a response within 1-2 business days Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh talks with Mickie Kennedy of eReleases.com about creating the perfect press release for your service business! As a small business, I've often wondered why I would consider having a press release, but Mickie took the time in today's episode to share with us the true value of having press releases as an HVAC or plumbing company. Also, do note that Mickie believes that a plane jane air conditioning company like Service Emperor can still be sexy! Here is a little information about Mickie and his team over eReleases.com Mickie Kennedy is an expert at helping small businesses, authors, and startups increase their visibility and credibility. 22 years ago, Mickie founded eReleases after realizing that small businesses desperately need a press release service they can afford. While working in PR. Mickie came face to face with customers that wanted to use press releases due to their effectiveness at bringing in business, but could not afford to pay the extremely high startup fees that most agencies charged. Mickie saw an opportunity to help — and eReleases was born. Mickie created eReleases to give small businesses access to the media and to a national newswire – all with a personal touch. eReleases has grown since then and even works with big names now, but the spirit of Mickie's original intent has not changed. eReleases delivers personal service and exceptional value to every customer, with every press release, at every price point. Mickie lives in Baltimore County with his family and two feuding cats. He enjoys British science fiction and acknowledges an unhealthy addiction to diet soda. Mickie holds an MFA in Creative Writing with an emphasis in Poetry from George Mason University. He still writes poetry most Monday nights with a group of fellow misfits in Brunswick, Maryland. PR Expert, Press Release Ninja, Media Relations Networker "We've used Mickie Kennedy's services 45+ times for our national published PR needs. EVERY TIME we have used eReleases, we see instant benefit with increased online traffic, bringing us more work and more revenue. eReleases gets my HIGHEST RECOMMENDATION." -Cyril Verley, Registered Architect Mickie Kennedy is the Founder and President of eReleases, the small business leader for press release distribution, now celebrating 22 years in business. He is an expert at helping small businesses increase their visibility and credibility and he's here today to share some valuable insights. In today's episode, Tersh & Mickie talk about the 5 MUST DO's for you to create the perfect press release! Our Deep Dive~ Being a contrarian can be a great topic of a press release. The media loves data... Figure out what your industry is & isn't talking about... ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Get your free resources by visiting https://eReleases.com/plan Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh talks with Hugh Gallagher of The Gallagher Search Group about hiring do's and don't's when it comes to finding new employees! Today's market is one of extreme uncertainty when it comes to hiring new employees! We have always had to battle the competitors within our industry, but now we are battling the extremely high-paying unemployment department as well. Tersh and Hugh talk about what it takes to get and retain the most qualified individuals for our team. Tersh shares his hiring practices and some of the ways he has found success when hiring. Here is a little about Hugh and his team over at The Gallagher Search Group... The Gallagher Search Group, Inc is a Recruiting and Consulting firm based in the Lehigh Valley area of Pennsylvania. We have two goals: to help our clients improve their own recruitment function in order to minimize the need to enlist third-party recruiters for assistance and to deliver the very best talent at an affordable price when your in-house efforts aren't generating the talent you seek. In order to achieve this, we act as a true partner to your organization. We have the same goal, make YOUR recruitment function the very best it can be. We do this through our unique service offerings which focus on improving your organization's ability to recruit and retain talent. Call us to schedule a free consultation to determine what custom service would work best for your organization. Our services include: On-Site Consulting - Our on-site corporate recruitment training program for your recruiting team and hiring managers. Learn how to effectively recruit from the best in the area!! We have half-day, full-day, week-long, and longer-term on-site programs available to fit your needs. Recruitment Consulting and Process Improvement - Our human capital consultancy works with your board, your executive team, or your HR and recruiting leaders to look at your current recruiting function in order to uncover areas of opportunity and needed process improvement. We share our findings with you and discuss ways of making an immediate and sustainable change to the way you recruit and retain talent! Executive Search – Our team of search professionals will identify, attract and deliver the top-end talent your organization needs to grow! We work on both a retained as well as a contingent basis and our pricing structure is flexible to ensure you are getting the top talent you need at a price that won't break the bank! In today's episode, Tersh & Hugh talk about the 6 MUST DO's for you to hire amazing people for your team! Our Deep Dive~ Don't waste people's time during the interview process. Watch your interviewee's reactions in a tough situation. Tersh explains his virtual hiring events. Give an infomercial of your business... ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Get your free resources by visiting https://GallagherGroup.us Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here https://www.interplaylearning.com/partner/tersh Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and this link is how you learn your client's emotion for free... visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh talks with Dr. John Sherk about how to find and retain amazing employees! What are some things that Service Business Owners should be thinking about? Dr. John Sherk has his Ph.D. in Human Capital Development which makes him a major authority and resource when it comes to locating amazing employees and keeping them on board with your team. In today's episode, Tersh & John talk about the 6 MUST DO's for you to locate and retain amazing people for your team! Our Deep Dive~ Employees stay with you for the following reasons: Desire to stay and improve Obligation to you or someone in your team It will cost them too much to leave We break down the three reasons listed above. ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Get your free resources by visiting https://operationslaboratory.com Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here https://www.interplaylearning.com/partner/tersh Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and this link is how you learn your client's emotion for free... visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh talks with Wesley Stone, the Owner of Carpet Pro Cleaners! But today's episode has a twist! Wesley interviews Tersh on today's episode of the Service Business Mastery podcast. They talk about everything from life coaching to how to deal with Millenials. You DON'T want to miss today's episode...it's longer than normal, but it is worth every minute! Wesley has owned his carpet cleaning business for over 11 years, and he shares many of the struggles that he has dealt with over the years, including dealing with depression after stepping away from the business once it was running on its own. If you are looking to journey out into the entrepreneur world, check out this episode because we cover topics across the board that will help you start your business. Our Deep Dive~ What would you tell your younger self about business? How do you hire outside of the industry? How to manage employees who work remotely. Learn the emotional triggers of your clients (look below to learn HOW to learn these emotions!) ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more about Wesley Stone by visiting www.carpetprocleaners.com Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett If you want to train your technicians with Virtual Reality training, click here to learn more! Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, and this link is how you learn your client's emotion for free... visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! Learn more about Tersh at https://ServiceBusinessMastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support