Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

I am absolutely honored to be interviewed by one of my best friends on today's episode. We talk about how I am able to operate my HVAC business 100% remotely and some of why we were thinking remote workplaces before it was cool! This episode was actually recorded in April of 2020, and we didn't know how massive this knowledge would affect how we would survive through the year 2020. Huge shoutout to my pal Stephen Christopher for taking time out of his busy schedule to interview me!! Much love and I truly appreciate all of the knowledge that you have shared with me over the years! -Tersh Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

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Christopher Hughes tells us the good, bad and ugly behind Indoor Air Quality products and why they could be killing us while we sleep. Don't miss this episode! Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Rene Zamora is a remote sales manager and shares some awesome information here about how to run a sales department and how we get out of our own minds as a salesperson who isn't great at sales! Tersh talks with Rene about his own experiences and they figure out how to help him become a better salesman for his business. Learn more about Rene and his business at https://salesmanagernow.com/ Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcome Michael "Buzz" Buzinski, of Buzzworthy Integrated Marketing, to discuss how to "Stop losing money by modernizing your website". Here is a little information about "Buzz" Michael "Buzz" Buzinski is a life-long entrepreneur, a digital marketing thought leader, an author, and the Chief Marketing Officer of Buzzworthy Integrated Marketing. He has worked with over 750 service-based businesses and helped them make their digital marketing S.I.M.P.L.E. (Streamline, Identify, Market Research, Plan, Launch, and Evaluate). Using the Rule of 26, Michael can double any website's revenue. Michael's sole mission is to help entrepreneurs avoid the time drain and frustration of managing profitable digital marketing campaigns. Michael and the team at Buzzworthy work exclusively on the integrated marketing needs of privately owned businesses. Their service offerings are focused on increasing their clients' digital presence, and they are dedicated to the bottom line while creating the highest return on investment and giving business owners the freedom to focus on their business. Buzzworthy has been nationally recognized by the American Marketing Association for its innovative approach to digital marketing for small to medium-sized businesses. On today's episode, Tersh & Josh talk with "Buzz" about how to avoid leaving money on the table by modernizing your website. Our Deep Dive~ How 26+26+26=100 The importance of tracking your current website's metrics Actionable tips to make your website better today ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://buzzworthy.biz/ - https://ruleof26.com - https://www.linkedin.com/company/urbuzzworthy/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

530. Should The Biggest Impression on Your Clients Be the Lowest Paid Employee? Tersh welcomes Stephen Dale, of Power Selling Pros to the show! Here is a little information about Stephen Dale and Power Selling Pros Stephen has been in and around the Contracting services for over 20 years! He has spent most of that time in Operations and Management, managing smaller operations driving massive improvement wherever he has landed. Stephen is highly recognized for excelling at building a strong team and leading that team to complete projects and hit lofty targets! Power Selling Pros is a home services industry leader in turning disorganized and overwhelmed CSR's, Technicians and leaders into confident well-oiled machines that make more money. On today's episode, Tersh talks with Stephen about the lowest-paid office employee might be the most important to your business! Our Deep Dive~ Your CSR is the "voice" of your company and why training them is essential to growth Develop your customer relationships intentionally through your CSR People aren't "price shopping, they are solution shopping" ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://www.powersellingpros.com -https://www.linkedin.com/in/stephendale/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh welcomes Sharon Cully, of Simply Processes, to Discuss Setting Goals for Your Business and How to Go About Reaching Them Within Your Service Business! Here is a little information about Sharon Cully Sharon Cully is the owner and founder of Simply Processes, where she helps entrepreneurs find the time they need to grow their business, make more money, and create more freedom. With 15+ years of experience working with leading global brands like Coca-Cola, Diageo, and GlaxoSmithKline, Sharon has successfully helped companies around the world to increase performance and minimize costs, all while meeting customer objectives. She founded Simply Processes as a way to utilize her experience to help entrepreneurs who have been successful but are now feeling stuck, scale up to the next level by gaining control of their business processes. Entrepreneurs with big growth goals realize there's a substantial gap between where they are now and where they want to be. Sharon Cully, owner and founder of Simply Processes, knows the best way to close that gap is through a clear, robust vision and well-crafted processes all with the right level of focus. Over the course of 15+ years managing teams and leading projects in blue-chip FMCG companies (including Coca-Cola, Diageo, and GlaxoSmithKline), Sharon has successfully employed best practices and process improvement methods to increase performance and minimize inventory/operating costs, all while meeting customer objectives. She's learned what it takes for large companies to succeed and grow, and that ongoing, recurring problems can kill business growth. Sharon founded Simply Processes as a way to utilize her corporate experience to help smaller entrepreneurial companies gain control over their business processes, ultimately making more money while also freeing up the owner's time, giving them more choices – to grow or sell their business, or simply work less. She works with entrepreneurs who have already been successful but are now feeling stuck, helping them scale to the next level by working with their teams to put systems and processes in place. Clear, documented tasks and responsibilities, along with successful automation and delegation, ensure that everyone delivers consistently outstanding results. Big growth goals require big transformation, and many entrepreneurs worry that their employees will resist the change. Sharon has extensive experience helping large groups successfully navigate change and uses tried-and-true strategies to help employees transition and adopt new ways of working. In today's episode, Tersh talks with Sharon about how to set goals within your Service Business and then how to reach those goals! RESOURCES Learn more by visiting - www.simplyprocesses.com/ - https://www.linkedin.com/in/sharon-cully/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Here is a little information about Nick McDonald Unlike many other business coaching programs, who, at best only provide pieces of the puzzle, Nick has a practical battle-tested step-by-step process for success, plus the support to help you implement and improve over the long term. His program has no high ticket price tag as a barrier to entry, plus we have no contracts, so you can leave any time. Nick's process and programs have helped over 1500 business owners succeed over the last decade, and most of our customers have doubled or tripled their sales in the last year. His purpose is to help you succeed. Simple. On today's episode, Tersh & Josh talk with Nick about what you can do to improve your company's culture Our Deep Dive~ Common culture problems and how to start fixing them Why your culture is so important How to start becoming a leader instead of a Technician ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://www.highgrowthcoach.com - https://www.linkedin.com/in/highgrowthcoach/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh welcomes Steve Rogers, of The Energy Conservatory, and discovers that Steve is also an HVAC nerd! Here is a little information about Steve Rogers Steven joined TEC in 2015 as Engineering and Operations Manager, bringing nearly two decades of experience in product development and technical support for flow and pressure measurement instruments. In 2017, Steve took over Ownership of the Energy Conservatory, which is responsible for the manufacturing of blower doors, duct testing systems and digital pressure gauges. Steve has over 20 years' experience with Fluid Dynamics and Flow Measurement, holds 16 US and international patents, with more pending and is fluent in Spanish and Portuguese. On today's episode, Tersh talks with Steve and finds out he's an HVAC nerd. Our Deep Dive~ How the Energy Conservatory can help your business Tersh and Steve nerd out on HVAC and the finer nuances of air flow in your building Understanding air and how it impacts your building ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://energyconservatory.com/ -https://www.linkedin.com/in/steven-rogers-1756b71/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh officially welcomes Josh Crouch as co-host to the Service Business Mastery Podcast Here is a little information about Josh Crouch Josh started in the HVAC industry in 2013 as an Accountant and quickly took over Operations for the Business and struggled mightily. Those struggles led him to discover what it took to run a successful Contracting company and despite those issues the company grew 50-75% per year. After a few additional stops along the way, Josh realized there was a lack of solid marketing companies that serve the skilled trades and founded Relentless Digital, which is designed to work with you to understand and build your business' starting with understanding and growing your organic digital presence. On today's episode, Tersh welcomes Josh officially and talk about Josh's past in the HVAC industry as well as what's to come with the podcast. Our Deep Dive~ No deep dive, just getting to know Josh this week! ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://www.relentless-digital.org/ - https://www.linkedin.com/in/josh-crouch/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support