Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Customer service representatives are a very important cog in the wheel of a well-running machine that is your business. They are the first responders and often the first impression your customer has of your company. In this episode, Tersh Blisset sits down with Erica Leonor, Customer Experience Master Jedi Trainer at Power Selling Pros and a Board of Director for Women in HVACR. They discuss the important role of CSRs and how they're keeping your customers well-served and your business away from failure. More importantly, they dissect the top list of things you should never say to your customers. Being a CSR is all about having empathy all while being helpful. Learn all about that and more customer service tips by tuning in! Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Service Business Mastery Podcast www.servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Procrastination is the silent killer. How do you beat it? Learn these three simple steps so that you can kill procrastination before it kills your ideas. Join your host Tersh Blissett and his guest Francois Lupien as they discuss their insights on this topic. Francois is a business success mindset coach and he is here to tell you how to take action on your goals. You will never get things done if you just sit back and wait for a miracle to happen. That is not how life works. Learn Francois's three easy steps on how you can beat procrastination so that you can be successful in whatever you do. Join in the conversation and fight procrastination today. Love the show? Subscribe, rate, review, and share! servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Service Business Mastery Podcast www.servicebusinessmastery.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Teaching the Value Selling Framework with Chad Sanderson --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Service Business Mastery Podcast --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Service Business Mastery Podcast www.ServiceBusinessMastery.com

Tersh welcomes Chris Miles, of Money Ripples, to discuss whether you are a business owner or own a fancy job? Here is a little information about Chris Chris Miles is the founder of Money Ripples, I am a leading authority on quickly creating wealth by increasing monthly cash flow. I have shown hundreds of entrepreneurs, high-paid employees, and hundreds of thousands internationally, how to free up or generate TENS OF THOUSANDS of dollars each year! I was the VP of Coaching for the highly reputable Freedom Fast Track company, and have been featured in US News, CNN Money, Bankrate.com, Bigger Pockets, and have a high reputation for getting my clients fast, life-altering results. Many of my clients accelerate their results where they have the option to retire in less than 5-10 years! My passion is helping entrepreneurs, and high-income employees, become financially prosperous TODAY, and in the future, by finding & fixing their money leaks and creating passive income, so they can live the life they want NOW. To date, we have helped over 800 of our clients find over $250 Million! On today's episode, Tersh talks with Chris about how to avoid leaving money on the table by modernizing your website. Our Deep Dive~ How 26+26+26=100 The importance of tracking your current website's metrics Actionable tips to make your website better today ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://buzzworthy.biz/ - https://ruleof26.com - https://www.linkedin.com/company/urbuzzworthy/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcome Donna Serdula, of Linkedin Makeover, to discuss how to "Network in your Pajamas and Boost your Business". Here is a little information about Donna: Donna Serdula realized early on the power of Linkedin and started creating and writing profiles for others way back in 2009 for her Business, Vision Board Media. She has successfully worked with over 6,000 bios on Linkedin, giving them a much needed makeover! Donna has also a successful author of "Linkedin Profile Optimization for Dummies". Donna is a known Linkedin profile expert and Public Speaker. On today's episode, Tersh & Josh talk with Donna about how to network in your pajamas and boost your business on Linkedin Our Deep Dive~ Networking while sitting in your PJ's! 4 keypoints to optimizing your Linkedin Profile "Your network is your net worth" ...you'll have to listen to the rest of the episode for these juicy details! RESOURCES Learn more by visiting - https://linkedin-makeover.com - https://www.linkedin.com/in/todonna/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support

Tersh and Josh welcome Joshua Kim of 7a Accelerator, to discuss why the government is paying YOU to take out a loan and how you can get in on these programs! Here is a little information about Josh: Joshua Kim is the founder and CEO of 7a Accelerator, a company that provides consultations, resources, and concierge-style assistance for business owners on capital solutions and securing the right SBA lender. By leveraging $2.5M+ in SBA 7(a) financing, he purchased his first businesses at 19 and 20 years old. A transactional entrepreneur, he is an expert in M&A and government-guaranteed financial instruments. On today's episode, Tersh & Josh talk with Josh about how to leverage the government programs to get working capital for your business within the next 30 days! Our Deep Dive~ Not all banks are created equal. Make sure you work with a qualified SBA lender who has actually CLOSED and FUNDED loans for companies like yours. Ask bankers hard questions, YOU are the customer, YOU are in the drivers seat, not them. You don't need perfect credit. (We have a referral if you need a little bit of cleanup...) You don't need a ton of personal collateral. I bought my first business with an SBA loan at 19 and had no more than $20k to my name for securing a $1.2M loan. You don't have to have been in business for 2+ years to get a loan, you can use it to scale/supplement growth on newer companies as well. SBA loans don't require as much paperwork as you would think and approval process and timing can be less than 30-45 days if you work with the right lenders. (See point #1!) SBA loans are for more than just buying a building , you can also buy your first or buy another home service business with one, or buy out a partner. General growth and working capital are also common and eligible uses, as well as refinancing of over more expensive debt. SBA financing can help larger companies too. Even if you have $10-15M a year in revenue, SBA financing is likely going to be a much easier route than traditional bank financing. Right now the SBA has some active incentives that are ONLY good for new loans closed over the next 80-90 days: 90% Guaranty vs 75%. This means the bank has less risk on giving an SBA loan and is more willing to lend on an aggressive deal. 3 months of free payments up to $9,000/mo. That's right - the first 3 months of your loan be paid for by the SBA, if you close before October 1st. Guarantee Fee Waiver. The way the SBA doesn't lose money every year on the loans they guarantee through partner banks is by a small insurance premium of sorts charged on every loan varying between 3.5-3.75%. RESOURCES Learn more by visiting - https://7accelerator.com/servicebusinessmastery- - https://www.linkedin.com/in/joshuaekim/ Learn more about how Tersh trains his Service Technicians by using Virtual Reality by clicking here Learn more about Tersh by visiting https://serviceemperor.com Connect with Tersh on social media @tershblissett Connect with Josh on Facebook @https://www.facebook.com/josh.e.crouch/ Learn more about Relentless Digital @https://www.relentless-digital.org/ Have you ever wondered HOW to target your perfect client?!? It's EMOTION...EMOTION is what sells, visit https://admanity.com/SBM/ to get this free share that I (Tersh) stand behind 100%! "If you know how people will emotionally react, you have an advantage more valuable than all of humanity's innovations." Thank you for listening to another episode of the Service Business Mastery Podcast! --- Send in a voice message: https://podcasters.spotify.com/pod/show/tershblissett/message Support this podcast: https://podcasters.spotify.com/pod/show/tershblissett/support