Fraudology Podcast with Karisse Hendrick

In this episode, listeners got to "Ask Karisse Anything". Questions ranged from "Why is there more credit card fraud in the US than in any other country?" to "How are companies mitigating friendly fraud?"   Some of the resources talked about in this episode include: To find Karisse's latest article on best practices for reducing the impact of refund fraud: https://news.cardnotpresent.com/news/tag/feature-articles   Karisse's Webinar with Chase Park on refunding fraud, on-demand: https://info.cardnotpresent.com/refunding-fraud-merchants-new-nightmare-webinar?hsCtaTracking=f311c964-1d48-40cb-b281-191ef92d4389%7C3477004b-3ddf-467a-bcc2-5f9c4aee8ac6   Frank McKenna's article "Passenger Verification Will Help Stop refund Fraud": https://frankonfraud.com/fraud-trends/passenger-verification-will-help-stop-refund-fraud/   If you enjoyed this episode, please rate & review the Fraudology podcast where you can (especially on Apple!). Make sure you subscribe to this podcast to be alerted when new episodes are released.   The Fraudology podcast is edited & produced by the exceptional team at JourneyGurl Magic Productions.

Online merchants have been reporting an increase in chargebacks with fraud reason codes over the last several months. But, when researched, what definition of "fraud" is being used?In this episode, Karisse goes in-depth in discussing how reason codes are selected, the main reasons why merchants are seeing large percentages of their total chargebacks be with the "fraud" reason code, and best practices for managing these chargebacks, including marking them as "fraud" in your scoring system. And, if you outsource or have ever considered outsourcing your chargeback management process, Karisse shares her three non-negotiable criteria for recommending a chargeback management company.To contact Karisse, you can e-mail her assistant at info@chargelyticsconsulting.com or reach out on LinkedIn: https://www.linkedin.com/in/karissehendrick/If you enjoyed this episode, please rate & review the Fraudology podcast on your favorite podcast platform. And to be alerted when new episodes are released, subscribe to this podcast!

Part of understanding the "science & study of fraud" is to understand different types of fraud-fighting. Kelly Paxton is a Certified Fraud Examiner with a long history of investigations that range from her time as a Special Agent for US Customs Office of Investigations, as well as legal investigations. Over the last several years, Kelly has been focused on providing education about a type of fraud that isn't always discussed: Pink Collar Fraud. She even wrote the book on it!   In this episode, Kelly shares several stories of her investigative career, explains why "pink collar" crime is not limited to just one gender, and why teaching corporate ethics is a critical piece of fraud prevention in businesses. Kelly & Karisse also discuss the personality traits most common across all types of fraud-fighters, and why it's important to learn from each other.   To follow Kelly on LinkedIn: https://www.linkedin.com/in/kellypaxton/   To listen to the Great Women in Fraud podcast: https://greatwomeninfraud.com/   To purchase her book: "Embezzlement: How to Detect, Prevent, and Investigate Pink-Collar Crime" https://www.amazon.com/dp/B08QBYKJR1/ref=cm_sw_r_cp_apa_fabc_6D19WP1GTGRV1V7EG5TX   Did you enjoy this podcast episode? Please rate & review Fraudology where you can!   Subscribe to Fraudology on your favorite podcast platform to be alerted when new episodes are out.   The Fraudology Podcast is edited and produced by the exceptional team at JourneyGurl Magic Productions.

It has been an entire year since the Covid-19 pandemic changed almost every facet of our lives. For those in e-commerce fraud prevention, depending on the vertical of your business, you either saw a massive drop in sales & increase in refunds & chargebacks (e.g. in-person event tickets, travel and related expenses, etc) or a huge increase in sales, and often fraud that followed (essential retail items, food delivery, etc.). At the beginning of this episode, Karisse shares some of her memories from the beginning of the pandemic when panic, uncertainty, and questions ensued.   Additionally, Karisse talks about the need for diagnosing a company's ATO (Account Takeover) problems prior to selecting or investing in a solution. She shares examples of various current methods of account takeovers being utilized by cyber criminals, and also discusses multiple goals or intentions of the ATOs, and how these are important to select the right prevention strategy for the type of attacks your companies experiences. Not all solutions claiming to prevent ATOs will work on all methods and/or goals of the attacks. It is equally important for solution providers to understand this, in order to target the companies that need their services most, and not risk disappointment or overpromising/underdelivering.   To be alerted when new episodes are released, subscribe to the Fraudology Podcast on your favorite podcast platform. And if you enjoy this podcast, please rate & review on Apple podcasts! This helps others discover the podcast!   Links discussed in the episode: Karisse was a guest on the Fraud Technology Podcast! You can find the podcast on any major podcast platform, and directly here: https://www.fraudtechpodcast.com/1620238/8179578-episode-6-fraudology-karisse-hendrick-digital-fraud-strategy-fearless-females-in-fraud-prevention   Karisse will be a speaker at the Loyalty Security Association Spring 2021 Virtual event (April 21-22): https://loyaltysecurityassociation.com/events/upcoming-events/spring-conference-2021/   Karisse will also be speaking at the upcoming Airline & Travel Payments Summit, Virtual event, May 25, 2021: http://airlineinformation.org/upcoming-events2/636-atps-fraud.html   The Fraudology Podcast is edited and Produced by the exceptional team at Journey GurlMagic Productions.

What happens when three self-described "fraud nerds" hop on a zoom together? Well, you're about to find out! In this episode, Karisse talks with the hosts of The Fraud Technology Podcast, Matt Vega and Will Megson, about all things e-commerce fraud. We delve into: How are online fraudsters selecting their e-commerce & mobile targets? What industry observations do three experts with unique perspectives all agree on? Why are fraud-fighters traditionally labeled as "sales prevention" or "sales-fighters" within an online organization? You can find the Fraud Technology Podcast on the same platform as Fraudology or at www.fraudtechpodcast.com Follow the Fraudology podcast to be alerted when new episodes are released! Love this episode? Rate & Review Fraudology podcast on Apple! The Fraudology Podcast is edited & produced by the exceptionally talented team at JourneyGurl Magic Productions.

Every online company that sells a good or service has online fraud. Companies with products popular with consumers will be targeted by fraudsters. And Apple was no exception when it began its online store. Monica Sharp has had the unique career opportunity to witness Apple's transformation from its pre-internet computer manufacturing days to its current position as the premier creator and purveyor of consumer electronics, software, and online services. She was responsible for innovative projects and programs across many teams and organizations, regionally and globally, during her time at Apple, ending with the fraud department for the last 10 years of her time there. For the first time, Monica is sharing some of her experiences publicly with Fraudology podcast listeners. From what it was like in those early "beige box" days to solving some of the biggest issues in anti-cybercrime, Monica has some great stories and insights to share! Connect with Monica on LinkedIn: https://www.linkedin.com/in/monicamuniz/ Check out Monica's new company, founded with 2 other former Apple anti-fraud all-stars: www.Sumatra.ai Subscribe to the Fraudology podcast on your favorite podcast app to be alerted when new episodes are released. And if you loved this episode, please rate & review the podcast where you can. Fraudology is edited & produced by the talented team at JourneyGurl Magic Productions.

Frank McKenna has been fighting fraud for 30 years in banking, auto loans, and credit cards. Needless to say, he has seen great changes in fraudster behavior & methods, as well as in technology & strategies in prevention and investigation. But what he is probably best known for is his popular blog, "Frank on Fraud", where he shares relevant news and stories about fraud and scams all over the world, in various sectors. In this episode, we get to learn more about Frank, his career path, why he fell in love with fraud prevention, and how he's utilizing collaboration to help stop auto-loan fraud.   If you haven't yet discovered Frank's blog, check it out! www.frankonfraud.com To learn more about Point Predictive: https://pointpredictive.com/ https://pointpredictive.com/ To be alerted when new episodes of Fraudology are available, subscribe on your favorite podcast platform! The Fraudology podcast is edited & produced by the amazing team at Journey Gurl Productions.

The first "Fearless Female Fraud-fighter" virtual retreat was a big success & Karisse shares some of the highlights, as well as one of the activities that may be helpful to anyone who has recently asked themselves a version of the question "What do I want to be when I grow up?" or are simply looking for their next role.   Later, Karisse shares a question that was recently asked of her regarding chargeback arbitration. Like with most topics related to chargebacks, there are a lot of factors that are misunderstood or come across as confusing, so she breaks this down in a simple basketball analogy. If you've wondered how you can help your company recover more funds that are often lost in the traditional chargeback system, this may be worth considering, but it's important to also know the risks & overall process.   To sign up for e-mails from Karisse about future merchant-only or F4 events, you can subscribe on the Chargelytics Consulting website at: http://chargelytics.squarespace.com/contact-1 To provide topic suggestions for upcoming episodes, you can message Karisse on LinkedIn (www.linkedin.com/karissehendrick) or e-mail her assistant, Tina at info@chargelyticsconsulting.com   To be updated when new Fraudology episodes are out, subscribe to this podcast on your favorite podcast app.   The Fraudology podcast is produced & edited by the incredible team at Journey Gurl Productions.

We often say, "To catch a fraudster, you need to think like one". Alexander Hall of Dispute Defense does this better than almost anyone. If you heard him on episode 6 of Fraudology, you know his story, and you know how valuable his perspective is to the anti-fraud industry. (If you didn't listen to that episode, go back & listen! It's one of our most popular episodes)   We'll discuss everything from how fraudsters don't need to purchase lists of compromised credit card numbers if they know one simple math equation to advice for online companies of all sizes, especially as the economic downturn continues to make committing fraud more attractive to the everyday consumer. And, we'll share some of the ways both Alexander and Karise help executives understand that the benefits of a proactive fraud prevention strategy far exceed the financial component.   Want to connect with or learn more from Alexander? Find him on LinkedIn: https://www.linkedin.com/in/alexander-hall-3724307a/ Find his company: http://disputedefenseconsulting.com/ Find his training on Tweezzle: https://tweezzle.com/courses/school-of-fraud-part-1/ Find his CNP articles: https://news.cardnotpresent.com/news/black-hat-to-white-evolution-of-a-fraudster-part-1   https://news.cardnotpresent.com/news/black-hat-to-white-evolution-of-a-fraudster-part-2   Want to be alerted when new episodes are out? Subscribe to Fraudology podcast on your favorite podcast app   Have a topic suggestion or interested in being interviewed? (Practitioners of fraud prevention only at this time) email: info@chargelyticsconsulting.com   The Fraudology podcast is produced & edited by the exceptional team at JourneyGurl Magic Productions

With the record-setting volumes of e-commerce purchases during the 2020 holiday season now behind us, what were some of the biggest fraud issues that top e-commerce companies had to face? In the first segment of this episode, Karisse shares some of the topics being reported by some of the biggest e-commerce retailers and digital delivery companies. In the latter portion of this episode, Karisse talks about how cyberbullying hit her house, with zero warning. She provides some tips to try to avoid this happening to you and your family, as well as some of the issues that are and need to be shaping the larger Trust & Safety conversation of online platforms.   If you're interested in attending the Fearless Female Fraud-Fighters Virtual Retreat on (Saturday) Jan. 23, with special guest Heather Monahan, all information can be found here: http://chargelytics.squarespace.com/f4retreat Interested in being alerted once new episodes are released? Subscribe to the Fraudology podcast on your favorite podcast platform!   This podcast is produced & edited by the great team at JourneyGurl Magic Productions.