Fraudology Podcast with Karisse Hendrick

Refund Fraud targetting e-commerce retailers & food delivery companies specifically has been on the rise over the last few years. In one study, they concluded that INR (Inventory Not Received) claims have increased over 33% in US retail in 2020. While claiming INR is the easiest way for a refund fraudster to keep the product & receive their money back, it's not the only way.   In this episode, Karisse will talk about: -How she learned about this issue & what she's done so far to help merchants combat it -Why this particular category of online fraud is so challenging to identify, quantify, and prevent -The secondary economy that has been created to offer various services to support refunders such as refunding-as-a-service, "boxing" services, re-shipping or drop addresses, online training, etc. -What, if any technology solutions exist to help your company detect and protect against refund fraud -That there are several strategies, through policy, process, and data analytics to identify and prevent losses from increasing.   Resources discussed on the episode: Episode 4 of the Fraudology Podcast "The New Threat to Online Retailers: Fraud as a Service" (Can be found on this podcast feed on your favorite podcast platform)   Online FraudCast Episode 46 "Criminal Intent. Recovering Fraudster "Jay" Visits the FraudCast https://podcasts.apple.com/us/podcast/episode-9-criminal-intent-recovering-fraudster-jay/id1407373080?i=1000470301146   Register for the upcoming Refund Fraud Virtual Workshop, presented by Karisse Hendrick, owner/Principal Consultant of Chargelytics Consulting! This will be the only workshop on this topic we offer in 2021& registration will be limited. For more information: https://www.chargelyticsconsulting.com/refundfraud   Subscribe to the Fraudology Podcast to be alerted when new episodes are released!   This episode was edited & produced by the exceptional team at Journey Gurl Productions.

Frank McKenna from the "Frank on Fraud" Blog, and the co-founder of "Point Predictive" joins Karisse to discuss a recent article Frank published titled "Is Your Boss Being Too Cheap on Fraud Tools? Read This...". With two different, but similar experiences & perspectives, the two of them expand upon Frank's point in his blog post to provide real-world advice to accurately quantify the need to prevent a disaster before it happens, as well as some cautionary tales to arm yourself with should you be met with pushback.   Link to Frank's original article: https://frankonfraud.com/fraud-products/is-your-boss-or-company-being-too-cheap-on-the-fraud-tools-here-is-something-you-might-want-to-read/   To reach out to Frank on LinkedIn: https://www.linkedin.com/in/frankmckenna/   To learn more about his company, Point Predictive: https://pointpredictive.com/   Registration for the Refund Fraud Workshop was delayed due to legal requirements (so important!) but will be open soon. If you and/or your team would like notice of when registration will open to reserve your seat before it's announced on social media, you can e-mail Karisse's team at info@ chargelyticsconsulting.com; At this time, this group workshop is only open to professionals that work for a merchant or Payment Facilitator. Any inquiries regarding product development consulting or private training for solution providers can also be sent to the above email address.   This episode of Fraudology was edited & produced by the incredible team at Journey Gurl Productions.

This summer has been especially busy, and at times surreal for the host of the Fraudology podcast, Karisse Hendrick. In the first segment of this week's episode, she shares some of what she's been working on, and the surprising accolades that have followed. Karisse then goes on to share effective strategies she has observed from some of the most effective fraud prevention leaders in e-commerce to demonstrate the value of their departments and their efforts within their company. This is a challenge for many in the industry, who often feel like they're only consulted for their expertise when an emergency sparks. Sharing real-world examples of some fraud-fighters who have cut through the noise to be consulted by cross-functional teams and executives prior to "fraud emergencies" can be helpful as you create your own strategy to reap the many benefits of being included in risk mitigation conversations early, and overall demonstrate the value of your team to your company.   Interested in learning more about the upcoming Refund Fraud Workshop? Check out our information page: https://www.chargelyticsconsulting.com/refundfraud   To be alerted when new episodes are out, subscribe to the Fraudology podcast on your favorite podcast platform.   The Fraudology podcast is edited & produced by the incredible team at Journey Gurl Productions.

In this week's episode, Karisse shares some of her observations of what attack trends we may see target e-commerce fraud in the near future including attacks aimed at the payment/fraud supply chain, as happened last weekend with the Mint Mobile data breach (link to article below). https://appleinsider.com/articles/21/07/10/mint-mobile-data-breach-allowed-attacker-to-port-phone-numbers   Additionally, she shares some of the biggest pain points as reported by multiple large retailers in the US recently, and discusses the importance of measuring the success of a fraud team (revenue protection team) by multiple metrics and KPIs. Subscribe to the Fraudology Podcast on your favorite podcast platform to be alerted when new episodes are released. This podcast was edited & produced by Journey Gurl Productions.

One of the most unique aspects of online fraud fighting is that what type of fraud attempts your company experiences and the strategies to combat it, vary based on several factors. The biggest factor being a company's vertical in e-commerce, Outdoor equipment retailers will have different issues than Sneaker retailers, who will have many different issues than online gaming companies, etc. In this new series of episodes, merchants will be sharing the "war stories in their perspective vertical of e-commerce, along with their best career advice, best practices, and more. In the first episode of this series, sports & event ticketing expert, Holly Sandberg of Paciolan (a Comcast company) will share what is most unique about her industry, and what fraud attempts look like to her company. She also shares her passion for leadership, mentorship, continual learning, and collaboration. To connect with Holly (And NOT to pitch your products!), you can find her on LinkedIn here: https://www.linkedin.com/in/hjsandberg/   If you enjoyed this episode, let us know! Rate & review this episode to not only tell us that you enjoyed it, but to also help others find it. This episode was edited and produced by the incredible team at Journey Gurl Productions.

Uri Arad has spent the last decade+ of his career bringing his unique ability to use technology to solve complex problems to fighting online fraud. After spending a little over a decade at PayPal as a lead technologist supporting their fraud prevention initiatives, he co-founded a fraud technology company that has gained the attention of some of the biggest e-commerce and marketplace companies in the world. When Karisse first skeptically met the team at Identiq, she told them "If you've really created what you say you have, you've basically created the 'Holy Grail' of fraud prevention". And after two years, the network is now live and has been proven to be one of a kind several times over. In this interview, Uri shares a bit about how he thinks about fraud, and especially solving fraud issues using scalable technology. He also shares some of the current use-cases they're seeing their clients solve creatively, and some of the lessons he's learned by becoming a fraud-fighter.   For more information about Uri: https://www.linkedin.com/in/uri-arad/ To learn more about Identiq: https://www.identiq.com/   If you enjoyed this episode, we hope you will rate & review this podcast on your favorite podcast app. To be alerted when new episodes are released, subscribe to the Fraudology podcast. This episode was edited by the talented team at JourneyGurl Magic Productions.

This week, Karisse got to talk with fellow fraud-fighter PJ Rohall, most known for co-founding the informational website, About-fraud. PJ has spent a decade of his career fighting fraud in e-commerce, as well as w/ financial institutions. He is passionate about fraud-fighting and talks about his career path and lessons he's learned along the way. In addition to being a passionate anti-fraud professional, PJ is passionate about "stopping the stigma" of mental health in corporate America (and internationally). In this episode, he opens up about his battle with OCD and anxiety. These are battles that Karisse can relate to too, especially in the last year. In their conversation, they speak openly about their challenges, as well as some of the strategies they've learned that could be helpful to others.   To connect with PJ: https://www.linkedin.com/in/pj-rohall-57a5b91b/ To learn more about About-Fraud: www.About-fraud.com   If you enjoyed this episode, please rate & review the Fraudology podcast on Apple Podcasts. Also, subscribe to this podcast to be alerted when new episodes are released. This episode was edited & produced by the talented team at Journey Gurl Productions.

Buy Now, Pay Later is becoming a popular payment method for online shoppers in several geographies all over the world. While it is responsible for attracting more consumers, (especially Millenials & Gen-Z consumers) is it also responsible for attracting a new type of fraud? And if you're a merchant accepting a BNPL payment method on your site, but the BNPL takes all liability for any fraudulent transactions, should you still be screening those orders? Or do you turn a blind eye because it won't be your company's financial loss if a stolen card was used to pay the BNPL in installments? In this episode, Karisse will provide an overview of the BNPL landscape, primarily from the perspective of an online merchant. She will also share the fraud issues and concerns that merchants already accepting some of these payment methods are seeing, and how it is still impacting their business' bottom line, even without liability on the BNPL transactions. Karisse will also talk about the importance of fully understanding the terms of these agreements, among other important tips to consider. To be notified when new episodes of the Fraudology podcast are released, subscribe to this podcast on your favorite podcast platform. And if you enjoyed this podcast, please rate and/or review the podcast to help others discover it! The Fraudology Podcast is edited & produced by the impressive team at Journey Gurl Productions.

In this episode, Karisse sits down with her former podcast co-host of the Online FraudCast, former cybercriminal, Brett Johnson to discuss the well-researched revelations of the new book, "The Greatest Hoax on Earth; Catching The Truth While We Can" by author Alan C. Logan. The subject of this book is the legendary Frank Abignale Jr. Most famously known for his life as a Con-Man in the late 60's and 70's, victimizing large companies such as TWA airlines in check fraud. Frank has gone on to write several books, speak for a large fee at conferences all over the world, and was the subject of the Steven Spielberg movie "Catch Me if You Can", in which Leonardo DiCaprio played a young Abagnale. In his book, Alan C. Logan fact-checks the most common threads of the stories that Abagnale has told for over 40 years, and debunks them. The truth of what Abagnale did during that time was a lot worse, yet less glamourous than the stories he's told. Because Brett Johnson is often referred to as "The Frank Abignale of Cybercrime", he is the best person fit to comment on these revelations and his reactions to them.   The article mentioned in the episode can be found here: https://whyy.org/segments/the-greatest-hoax-on-earth/ The book can be found on Amazon here: https://www.amazon.com/Greatest-Hoax-Earth-Catching-Truth/dp/1735557226 Brett's podcast, The Anglerphish podcast can be found on most podcast platforms, as well as here: https://www.anglerphish.com/podcasts   If you enjoyed this episode, please rate & review the podcast where you can! This episode was edited and produced by the incredibly talented team at Journey Gurl Productions.

For card not present merchants (e-commerce, mobile, and phone orders), the chargeback system can have a profound impact on their business revenue. Often the rules of this system seem unfair to this side of the ecosystem, and Karisse has found herself advocating for fairness for CNP merchants throughout her career. However, in this episode's interview, Karisse talks with someone who also advocates for justice in the chargeback system, but for a different party, cardholders.In this conversation, Karisse & Eli discuss:*The mission of MyChargeback and why there is a need for this service*The perspective of cardholders sometimes also losing a great deal of money because of the chargeback system, and the rules within it*Suggestions to improve the overall chargeback system with end-users in mind, that would bring fairness & equity to the process*Stories that demonstrate the necessity for some cardholders to be advocated for, as well as the subjectivity of the current system To learn more about MyChargeback:https://mychargeback.com/To connect with Eli Waldman on LinkedIn:https://www.linkedin.com/in/eli-waldman-56ab7091/ Want to be alerted when more episodes are released? Subscribe to the Fraudology Podcast on your favorite podcast platform!Did you enjoy this episode? We'd love to hear it! Please rate & review the Fraudology podcast on Apple Podcasts, or your preferred podcast app.The Fraudology Podcast is edited & produced by the amazing team at Journey Gurl Productions.