Fraudology Podcast with Karisse Hendrick

John Matas, Head of Global Fraud & Risk Operations at Etsy is my guest today & we had a lot to talk about! This episode is presented by Ravelin.Part one of our conversation includes:Some of the adjustments & notable differences he's observed in his transition from a traditional retailer to a growing two-sided marketplaceWhy John believes fraud/losses in-stores & online have increased so dramatically over the last few yearsBenefits & potential pitfalls of post-transaction investigationsTips & challenges in working w/ law enforcement to prosecute bad actors who steal from in-store and online companiesTo connect with John on LinkedIn (for networking & collaboration; no solicitations, please!): https://www.linkedin.com/in/johnmatas/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Did you watch Tinder Swindler? Karisse Hendrick finally did and talks about how and why he was successful.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Dajana Gajic-Fisic, head of ecommerce at JD Sports has become the foremost expert in sneaker bots. She's back on Fraudology to talk about the rise of sneaker bots and their impact on limited drops.We also welcome our new sponsor Ravelin.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

In this solo episode of Fraudology, presented by SEON:Fraud in common TV shows like Inventing Anna, Tinder Swindler, and Generation Hustle.Importance of how we talk about fraudsters given their impact on individuals and businesses.Gift card scams that have been happening recently, and the thread of social engineers coaching scammers.The most recent Bitcoin heistOpinions on rappersFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Tamás and Bence, cofounders SEON join Karisse to talk about the industry need that started it all, and how they've grown since.For the fraud fighters at SEON, it all started when Tamas and Bence met at university in 2016, and bonded over their interest in cryptocurrencies. Their first project together, in fact, was a crypto exchange for the CEE region. Unfortunately, they were soon the target of constant attacks from fraudsters.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

This episode of Fraudology is presented by SEON.In this episode of Fraudology, Karisse is joined by Matt Vega to discuss NFT Fraud. Matt was at Instacart previously (when you may have heard him on the Fraudology podcast). He worked in signal intelligence for the military and financial fraud cases for a 3 letter agency in the USA. Currently he's at Candy Digital/.Different companies selling NFTs between a closed and open loop NFT marketplace.Unique challenge when it comes to fighting fraud and protecting a company plus their client base and their interests. Several things companies should consider if they're planning on selling NFTs. Most are fraud focused, and rightfully so, but he also brings several strategies on the operational side of things, and talks about fraud tech applicable to the NFT space.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Getting resources for your fraud team and be difficult. Even terms like asset protection vs loss prevention can make a big difference when championing internally.From legal teams minimizing their exposure, to making sure your CS team is trained on risk identifies are key to keep your company safe and maximizing profits.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

This episode is presented by SEON.Gary Novello returns to talk about online and offline fraud in part 2 of the interview.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays. 

This episode is sponsored by SEON.Eric Jaklitchs filed for unemployment benefits from the state of California 78+ times, all using stolen identities. Of those 78+ claims, 68 of them were approved. One might think that to successfully steal $900,000 USD, he would have to be a sophisticated criminal. However, his tactics were anything but sophisticated. And, are actually, pretty humorous.When it is fairly simple to steal from an organization, who is more to blame? In total, it has been estimated that the United States Covid relief programs lost over $100 Billion due to fraud since April 2020. Karisse has some personal experience in working with at leat one of the organizations that were impacted by this massive fraud effort, and provides additional context to the complexities that they faced during this time in history. There are additional lessons that can be learned from these attacks for other companies online, including the importance of a layered fraud screening process and a strategy for verifying true identity. Special thanks to Frank McKenna of the Frank on Fraud Blog for curating the information for this story. And, for including pictures of the wigs Eric Jaklitch used for the fake identities!Read the full article here.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.