Fraudology Podcast with Karisse Hendrick

Matt Vega, the Director of Fraud Strategy at Novo.co with a rich history in fraud prevention at companies like Instacart, shares his expertise in behavioral biometrics. He discusses the pivotal role of 'tripwires' and 'landmines' in identifying unusual user behavior while minimizing friction in user experience. The conversation highlights the importance of forming strong partnerships with vendors, keeping up with technological advancements, and adapting strategies for different business models. This episode is a treasure trove of insights for anyone navigating the evolving landscape of fraud prevention.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this special episode of Fraudology, fraud-prevention expert and host Karisse Hendrick shares crucial tips to help fortify your digital and personal safety against fraud. While most episodes of Fraudology are geared towards anti-fraud professionals charged with protecting online companies & banks, this episode is for anyone who has asked "How can I protect myself online against online fraud?"As part of the International Fraud Awareness Week, Karisse discusses the rapid changes in online fraud trends and how they could affect you personally in 2023. Because fraud & scams can impact you in different ways, there are at least 6 core tips that Karisse recommends everyone integrate into their everyday life.The episode also delves into the value of maintaining personal privacy policies, how to strategically manage passwords across various platforms, and the risk of sharing personal identifiable information.Karisse also shares insights on how to handle suspicious interactions on social media, the importance of regularly updating privacy settings and debunking common scams. An essential listen for everyone in this era of information and technology. Tune in and empower yourself against fraud!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this riveting episode of Fraudology, host Karisse Hendrick sits down with banking-fraud prevention specialist and recent recipient of the 2023 "Credit Union Rock Star" award, Hailey Windham. Windham takes us through her passion for anti-fraud work, sharing insights garnered from her broad ambassador training program and the importance of holistic, collaborate approaches in combating fraud. This conversation delves into the challenges of prosecuting fraudsters and the need for a more robust partnership between financial institutions and law enforcement. Dive in to discover how Windham navigates crypto coalitions, how being a Fraudology podcast guest and listener enhanced her fraud fighting strategies, and the fundaments of the fraud prevention programs she has established. Join us as we shine a spotlight on the critical work involved in creating a safer financial environment.To connect on LinkedIn with Hailey (no solicitations, please!): https://www.linkedin.com/in/hailey-windham/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, host Karisse Hendrick delves into the rapidly increasing high-stakes of fraud targeting online retailers. -Especially with the holiday shopping season around the corner.From expanding on the vulnerabilities due to system integrations between vendors & online merchants to the rise of reshipping scams and the use of adaptable AI bots, Karisse explores current trends and tactics employed by cybercriminals that are greatly impacting fraud-fighters and quite literally, keeping them up at night.With insights on race condition attacks, address manipulations, and the speed of innovations in technology, along with the unexpected impacts of GDPR requirements on fraudsters' knowledge, this episode sheds light on the importance of continually improving counter-measures, collaboration among peers, and staying informed when fighting fraud. Articles & Episodes mentioned in today's episode:Krebs on Security: Russian Reshipping Service SWAT USA Drop Exposed: https://krebsonsecurity.com/2023/11/russian-reshipping-service-swat-usa-drop-exposed/Previous episode highlighting the surge in multiple attack methods exploiting API connections w/ 3rd party vendors: https://open.spotify.com/episode/1fjmmMjtFimiPs09fa0RQW?si=YwlQvF3kQ_yBlSKXzIxv0QEpisode in 2022 talking about the fraud ring dubbed the "Master Manipulators": Part 1: https://open.spotify.com/episode/0OgranYsuBxb8svZUrTgBv?si=Tj7GQNcMSa65kCp0efv7mg Part 2: https://open.spotify.com/episode/62iGFdEZTUFy8ZHStJJnQS?si=hkQ_xJZ_R_yRqzHiS0X_GAFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Jason T. Brown, a former FBI agent turned whistleblower attorney. They delve into the world of corporate fraud and the crucial role whistleblowers play in exposing wrongdoing. From discussing various whistleblower statutes to highlighting the incentives and protections available, Karisse and Jason reveal the significance of reporting misconduct and discuss real-world examples of corporate malpractice. Karisse was surprised to learn that a few common practices in tech are technically considered fraud.Tune in for an enlightening conversation on the power of whistleblowing in combatting fraud and maintaining the integrity of the system.To connect with Jason T. Brown on LinkedIn: https://www.linkedin.com/in/jason-brown-8188702/To learn more about his law firm: www.ifightforyourrights.comFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this week's solo episode of Fraudology, host Karisse Hendrick dives into the world of mobile wallet fraud, discussing the rapid growth of Apple Pay, Google Pay, and Samsung Pay usage, and the Rapid YoY growth of fraud losses attributed to these wallets. Karisse provides a deep dive into some of the loopholes & methods on ApplePay, specifically that create opportunities for fraud to occur and explores the fraud liability assignments/shifts for merchants and banks depending on how the wallet is presented/processed, geography, and the card type used to fund the wallet. She also addresses the increasing costs of combating fraud and the impact of COVID-19 on the rise of contactless payments. She also highlights the importance of how fraud detection technology is used & applied, as well as the importance of anonymous surveys for accurate industry metrics to utilize as benchmarking opportunities when presenting internal metrics to leadership.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is again joined by recurring guest Gil Rosenthal, an expert in Credit & Risk Management for Fintechs, Banks, and Issuers. Karisse recently received a couple of great questions from Fraudology listeners in the financial services space, and asked the best person she knows in this side of fraud prevention & risk management to help her answer their questions. Question One: We’ve been getting slammed with CNP, Token, COF and general eCom fraud for the past year or so. We are having difficulties understanding what’s happening, since we only know what fraud looks like on our end!! We don’t understand what we’re looking at when we see the same merchant ID with multiple acquirer IDs. We don't know how to identify if a terminal is legitimate or a possible stolen terminal that’s been changed programmatically. We don’t know if we’re looking at legitimate monthly charges being runs seconds apart from each other, or if we’re looking at a dark web purchased list of cards being tested!! Do you know where an issuer could go to learn these things?Question Two: I’m in the financial services sector and would like to transition to a role in fraud and payments risk at a retailor or processor. Any advice?Listen to this episode to hear answers to these questions from guest Gil Rosenthal & host Karisse Hendrick. They'll discuss the significance of identifying any abnormal activity and spikes in transactions, the importance of understanding specific terminology in different industries, and the benefits of networking and connecting with others in the field. From career transitions to detecting potential issues, Gil & Karisse provide valuable advice and actionable tips for fraud prevention professionals.To connect with Gil Rosenthal or to inquire about his consulting services: https://www.linkedin.com/in/gil-rosenthal/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai The word "fraud" is often used to describe identity theft, payment fraud, account takeovers, etc. In this solo episode of the Fraudology podcast, host Karisse Hendrick explores the concept of fraud through unconventional examples. She clarifies the potential harm of bots used to secure popular reservations, the impact of review fraud on companies, boarding scams exploiting Southwest Airlines' processes, and even delves into a humorous story about a man who faked over 20 heart attacks to get out of paying for expensive dinnersAre these cases of fraud? Or, just harmless, opportunistic schemes?Articles mentioned in this episode:https://viewfromthewing.com/the-dark-side-of-pre-boarding-how-scammers-get-the-best-seats-on-southwest-airlines/?https://www.insider.com/man-faked-heart-attacks-20-times-avoid-paying-bill-police-2023-10?Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick was inspired by previous guest of Fraudology, Andrew Austin to candidly share her own motivations for fighting fraud & how they adapted throughout her career journey. She discusses the challenges and frustrations faced in the industry, the importance of data analysis in driving results, the value of skepticism, and the need to constantly educate others about fraud prevention. Karisse also emphasizes the value of learning from others' experiences and highlights the unique bonds formed with fellow fraud fighters.She also dives into the discovery of her own purpose within the anti-fraud industry, of supporting the industry as a whole and facilitating collaboration among fraud-fighters. Tune in to gain insights from Karisse's personal reflections and the lessons she has learned along the way.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Never did Karisse Hendrick, host of Fraudology, expect to talk about a popular reality show where entrepreneurs pitch their companies to an investor on TV, and the investor decides if the product is something they would like to invest in with their own money; in relation to online fraud. But, thanks to a relatively new company that visited the "Shark Tank" on its most recent episode, Karisse thought this was a good time to provide a heads up to online companies in all verticals. On the episode that aired on the 13th of October, millions of viewers internationally watched the founders as they pitched their company, Bot-it to the investors. But more importantly, the founders of Bot-it claim to be the first B2C bot service with a simple to use user interface.So, Karisse thought this was a good reason to as a chance to delve into the world of purchasing bots, reselling businesses, and the challenges faced by cybersecurity teams in detecting and preventing bot activity. While also taking opportunity to warn Fraudology Listeners of the possible shift in legitimate user behavior, as well as a change in the motivations for the use of Bots, Karisse discusses:The first use of scripted programs/attacks (known as "bots")Why a company's cybersecurity team often manages the relationship with most traditional bot detection vendorsHow purchasing-bots ("sneaker bots") and log-in bots have had a real impact on fraud,, and implications of bot purchasesThe two main groups of users/core motivations of bot users (until now); and why more legitimate customers with no technically expertise may have gotten the impression that using bots online are legal & easy to useWhy the "Shark Tank Effect" on this company, Bot-it may impact online fraud departments (in ecommerce, fintech, and even banking)Why the usage of bots can often result in orders placed by bots being canceled due to company policies The importance of clear policies and communication to reduce additional volume of calls to customer service call.Predictions & advice for those who may suddenly be experiencing purchases or log ins made by bots making purchases or logging in, without typical behaviors that would indicate fraud or re-selling activity.With insider knowledge and expert advice, Karisse highlights the evolving landscape of fraud prevention and emphasizes the significance of building trust with end consumers. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.