Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick welcomes back Sidharth Shah, lead product manager of Onboarding and Identity at Novo, a B2B Financial Services Startup. Sid shared some of the ways he's challenged himself professionally in the last year, and what he's learned & accomplished from pushing himself out of his comfort zone. He & Karisse also shared some of their experiences and connections they've made within the Fraudology community and at industry events.From the importance of data-driven decision-making to the value of diverse perspectives, specifically as it relates to fraud; Karisse and Sid also offer practical tips and perspectives for anyone in fraud prevention and on creating opportunities in their career.To Connect with Sidharth (Sid): No Solicitations Please!https://www.linkedin.com/in/sidharth-shah/To listen to more of Sid's perspective:Episode 169: Building a fraud strategy for a complex business model w/ Matt Vega & Sid Shah Novo.coEpisode 170: Identifying Online Fraud Before it Happens w/ Matt Vega & Sid Shah @ Novo.coFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Too often, fraud-fighters feel undervalued, underappreciated, and misunderstood. When trying to communicate the importance & impact of the fraud team, and trying to convey a sense of urgency to leadership, there are often assumptions made that just aren't true. Or productive. On today's episode of Fraudology, join host Karisse Hendrick as she welcomes back John Matas, former Global Director of Risk & Fraud for Etsy and Corporate Principal for Fraud & Profit Protection at Macy's, a now currently the founder & principal consultant of BlackLight Security. While John considers himself a financial crimes investigator at heart, and an outspoken advocate for fraud prevention, when entering a room with execs or other stakeholders within an organization, he strategically doesn't lead with that. And today, he shares the importance of bridging the gap between fraud prevention and business objectives. Along with his reasons for translating the vast importance & influence the Fraud/Trust & Safety dept, why he started to form this strategy, and how helpful it has been in his career (plus, unexpected outcomes to this approach). From addressing the impact of account takeovers on customer lifetime value to navigating the challenges of false positives, John shares valuable insights and practical advice for building successful fraud prevention programs.To connect with John directly with questions, a connection request, and/or a new opportunity, send him a message on LinkedIn: Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by her friend and Financial Services Risk expert, Gil Rosenthal to discuss the vulnerabilities and challenges of multifactor authentication. They explore various methods of verification, such as One Time Passwords (OTPs) via SMS or email, authentication apps and magic links, and examine the importance of monitoring unauthorized use claims after MFA was successful for account access or account activity (withdrawals, large purchases, etc.).Gil & Karisse also delve into the indicators used to discover one of the five root causes of spikes in an MFA "attack". Such as, sudden changes in phone companies or a recently updated phone number or email address in an account, and they highlight the importance of analyzing the cause to identify a successful strategy to thwart more attempts. And, they also provide signs to identify when an unauthorized claim was made by the account holder ("1st party"/"friendly" fraud.They wrap up the conversation with a few examples of successful strategies (both technical & process-based updates) to implement to identify & "stop the mouse" in this never-ending Cat-and-Mouse "game"! Join the conversation as they shed light on the evolving tactics fraudsters are using to get around MFA, and the ongoing battle to safeguard user accounts.To connect with Gil Directly (to gain a great person to follow & learn from, learn about his consulting services, and/or his new venture in Financial Services data management & reporting, Choir): https://www.linkedin.com/in/gil-rosenthal/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Viral pop culture moments often happen unexpectedly, and can have unpredictable side effects. Last week we were reminded of this when a pop star's attendance at an American football game prompted a popular athletic brand to sell out of the style of shoes she wore to the game. And, sales of the jersey with her suspected boyfriend's name & jersey number shot up over 400% sales from the week before. In this solo episode of Fraudology, host Karisse Hendrick explains what these pop culture moments have to do with Fraudology as she delves into the fascinating world of international reselling and its impact on online fraud. From the rise of cross-border shipping and payments to the influence of social media and viral trends, she explores how certain items can become lucrative when sold on secondary marketplaces and/or in different geographical regions.Karisse also shares stories and insights from her experience in fraud prevention, discussing the some of the (often unknown) challenges faced by retailers, and the importance of adapting systems to evolving customer behavior and trends. Tune in to discover how companies can navigate reselling, prevent fraud, and stay ahead of unexpected trends.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.Mentioned in this episode:2023-q4-postroll sardine 1

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, host Karisse Hendrick answers the question so many fraud-fighters have asked her lately. -It's not just you or your company. Fraud IS getting worse. -In size and scope.From identity theft to reshipping schemes, supply chain exploits ATOs, and Refund Claims Fraud, Karisse provides a comprehensive overview of the contributing factors that have created a "perfect storm" that is not only changing the methodology & technology being used to perpetrate cybercrime & financial fraud, but also increasing the volume of perpetrators, and overall losses.But, all hope isn't lost. By better understanding the root causes of these changes, by studying the ever-evolving tactics, and by continually evaluating current and prospective 3rd party solution providers within your company's risk stack; some companies & financial institutions are keeping up with these changes more than others. Karisse ends the episode sharing the #1 best thing you can do right now to prepare for this "storm". Whether your company has already seen some of the impacts or not yet. Without doing this, it will be 100% more difficult to obtain the resources & support needed to be equipped to handle this new normal.Article mentioned in the episode: AI Bots Are Way Better At Captchas Than People: https://frankonfraud.com/fraud-trends/ai-bots-are-way-better-at-captchas-than-people/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Patrick Chen, a product expert who has specialized in solving complex risk-related problems creatively with technology for some of the largest online companies & platforms in the world. All of those experiences led him to become the co-founder of Spec, a risk & compliance platform that allows its users to approach fraud, and ultimately their (legitimate) customers' experience in new ways. This conversation begins with a discussion about the "problem space" in online commerce & financial services. While we've collectively come a long way from where we were as an industry, it's clear to a majority of fraud-fighters (including the host & her guest) that all of the tools & technology that got us here, will not be able to take us through the next 10-15 years. -At least not without more defeat to cybercrime year over year.Patrick talks about his shared vision of Spec with his co-founder and team of employees, in providing an infrastructure that provides raw data & flexibility necessary for combating fraud. It's a solution they wish they had when they were working to build a risk infrastructure from the ground up at one of the largest online marketplaces in the world; all with less engineering resources & priority than they needed. And then....Patrick shares the extended vision of the Spec platform, as a marketplace (or an "app store", as a comparison). He shares their belief in the need for intellectual property development & ownership in the industry (for fraud-fighters, by fraud-fighters), the opportunities for experienced fraud-fighters to design & benefit from new solutions on the Spec marketplace, and the importance of understanding different industries to effectively combat fraud. Karisse then shares a "secret" she's been keeping for over a year, about the first independently designed module on the Spec marketplace; one that will provide transparency & autonomy to retailers targeted by refund claims fraud (aka- refund fraud). And, she can't wait to see the brilliant product ideas of innovative fraud leaders come to life to provide dashboards & actionable workflows to benefit the industry (and their own pocketbooks, directly!)To connect with Patrick directly: https://www.linkedin.com/in/patrickchen30/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Every executive in the corporate world is asking themselves how they can avoid their company from becoming the subject of headlines like MGM has been recently. And, as more information becomes available about the cause of the chaos, it becomes clear that this type of attack can happen to any type of company, despite how much is invested in secure infrastructure & systems. To help Fraudology listeners learn from this now infamous attack, host Karisse Hendrick invited renowned corporate spy Robert Kerbeck to delve into the world of social engineering, how easy it is to steal information and/or access from the world's largest organizations, and its devastating impact on organizations. From the tactics used by "rusers" (social engineers) to manipulate employees over the phone to who the best "targets" are & what they will research ahead of time, to the exponential threat of ransomware attacks when combined with social engineering. Kerbeck shares his invaluable experience & insights to provide Fraudology listeners with practical tips to safeguard sensitive information and to be aware of unusual requests, as he reiterates the urgent need for improved training and verification processes.Consider sharing this episode internally with leaders in customer service, InfoSec, and Senior Leadership & ask for a follow-up meeting to discuss what you can do to prepare employees for social engineering attempts. Don't miss this eye-opening conversation that uncovers the dangerous reality of cybercrime and its potential consequences for businesses of all sizes.The best way to prepare your employees for social engineering attempts is to hire an engaging public speaker/corporate trainer to share memorable tips disguised as entertaining stories. Robert is one of the best! To connect with him on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/To purchase his book, learn more about his previous career, watch the trailer for his upcoming TV series, or to inquire about his corporate training program, go to www.RobertKerbeck.com Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick delves into the world of cybersecurity, the evolving tactics of hackers, and why it's important for online fraud professionals to pay attention to data breach news & trends. Because online fraud is often the preferred method of monetizing from cyber attacks, it's important to understand the supply chain of information that could be available to cybercriminals soon. In light of the recent security breach at MGM (at least all US locations) & Caesar's Entertainment in Las Vegas, Karisse shares some of the research she's done to better understand what happened, and how a similar attack can be prevented. From the vulnerabilities & threats of social engineering to entering through the 3rd party system used for account & identity verification & sign-on flow, to ultimately encrypting all data in their Active Directory. -These steps are relatively simple for some groups, so it's imperative that fraud & cyber teams work together to "patch" vulnerabilities within their org. Also discussed: Ways to use these headlines as a catalyst to communicate threats to leadership and suggest social engineering training & enhanced verification processes. Should the data being held captive be released, the types of fraud vectors different companies should expect, and how to look at the types of data exposed via data breaches to determine which fraud methods your company or financial institutions may rely on. Several articles were referenced for this episode. Including:https://www-dailymail-co-uk.cdn.ampproject.org/c/s/www.dailymail.co.uk/news/article-12505921/amp/MGM-Resorts-Las-Vegas-cyber-attack.htmlhttps://techcrunch.com/2023/09/14/mgm-cyberattack-outage-scattered-spider/https://www.reuters.com/business/casino-giant-caesars-confirms-data-breach-2023-09-14/https://www.darkreading.com/application-security/okta-flaw-involved-mgm-resorts-breach-attackers-claimhttps://arstechnica.com/security/2023/09/a-phone-call-to-helpdesk-was-likely-all-it-took-to-hack-mgm/https://www.vox.com/technology/2023/9/15/23875113/mgm-hack-casino-vishing-cybersecurity-ransomwarehttps://www.trellix.com/en-us/about/newsroom/stories/research/scattered-spider-the-modus-operandi.htmlFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, host Karisse Hendrick responds to a recent article written on LinkedIn about the interview episode with Nate Kharrl, CEO of Spec titled "Breaking News: Fraudsters Exploiting 3rd Party Fraud Tools". Karisse always welcomes healthy discussion and new opportunities to learn. -Especially if they're presented in good faith, and accurate. While responding to the article, Karisse starts the episode with a bit of a refresher course on several aspects of the original topic. Including: some of the methods used by fraudsters to exploit some 3rd party fraud tools, the symptoms of these kinds of attacks, the gaps these are caused by on the client & vendor side, and ways to decrease your exposure to exploits.It's true that fraudsters testing thresholds to see what they can get away with is nothing new. But, what IS new (and scary for those impacted!) are the high tech ways this is now occurring AT scale; often without visibility to track their activity. Karisse also delves into some of the vulnerabilities of network consortiums, the importance of reliable data sources, and the risks & limitations of relying solely on device information and/or behavioral data (via Java Script + API) for risk evaluation. She also explains two of the methods most commonly used by bad actors to quickly identify which 3rd party fraud/risk providers that each website relies on. Karisse wraps up the episode with a few suggested questions to ask your 3rd party fraud and/or bot detection provider if you've recently seen declines in their accuracy; along with a few strategies, process changes, and alternative or supplemental technology options for those companies that don't have the luxury to simply replace their current core fraud solution. Bottom line: Fraud & bot detection technology MUST continually innovate since cybercriminals are continually searching for work arounds. Solution providers need to make innovation a part of their on-going business plan as inevitably, some of the methods & technology frequently used to detect bot attempts, risky transactions and/or accounts, won't work as well as they once did. Note: For those solution providers that have been receiving calls or emails from your clients, asking some of the questions that are suggested, it's important to not respond in a defensive way or to place blame elsewhere. And to instead, focus on ways that Special thanks to Frank McKenna for taking the time to thoroughly research this topic, and for writing a thoughtful & informative article on the topic. This article should be read by everyone. -Either as a stand alone article, or as a companion piece to the original episode which aired on August 26, 2023, you are sure to learn more on this topic.https://frankonfraud.com/fraud-trends/uh-oh-fraudsters-found-ways-to-exploit-your-fraud-scores/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick sits down with Andrew Austin, Senior Manager of Fraud Technology for CarMax, to discuss his journey as a fraud fighter and the importance of having a clear mission and purpose in the industry. From his experience in anti-terrorism in the US Military, transitioning "from boots to suits" working within anti-money laundering and banking, and finally what lead him to pursuing Sr. leadership role focused on fraud strategy in e-commerce/lending. Andrew shares insights on his "why" throughout the different phases of his career within the last 20 years, and how (and why) his reason & purpose for having a career in anti-crime & threat detection changed over the years with maturity & perspective. As you listen to what Andrew has discovered about himself and his overall purpose in our industry throughout his career journey, both Karisse & Andrew hope you will be inspired to identify your own personal mission statement for now. -and for the future you. Because, as Andrew will share, this can become your guiding force in your current role, the positions you hold in the future, and the people you choose to work and align yourself with. As important as it is to learn about new fraud trends & technology, Fraudology was also created to help "fraudologists" gain new perspectives & clarity in all areas. -Including their personal development. But first, Karisse asked Andrew to share a story he recently shared with me that is sure to bring smiles to anyone's face. -Especially if you are (or will soon be!) a fraud-fighting parent.To connect directly with Andrew on LinkedIn (NO solicitations, please!):https://www.linkedin.com/in/awaustin/ Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.