Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this week's episode, Karisse Hendrick reflects on the significant fraud trends of 2023, offering insights into the evolving landscape of online fraud in ecommerce and beyond. From the rise of generative AI and deep fakes, to the prevalence of first party fraud and the increasing sophistication of purchasing bots and AI bots, Karisse discusses the challenges that the fraud prevention community faces in the year ahead. Stay tuned for upcoming episodes featuring industry experts sharing their predictions for fraud in 2024.For a preview of the 2024 Predictions in fraud mentioned in this episode: https://frankonfraud.com/fraud-trends/its-fraud-at-full-throttle-our-predictions-for-2024/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse has the pleasure of hosting Eric Boles; a former special agent of the US Secret Service and former leader of e-crime investigations at StubHub, Yahoo, and AOL. Eric shares his insights on the rise of cybercrimes and the urgent need for consequences and accountability to curb online financial fraud. From navigating the unfair chargeback rule system to building successful relationships with law enforcement, Eric provides valuable strategies for companies to proactively investigate and prosecute fraud. -Ensuring the protection of their data, reputation, and shareholders' money. Eric and Karisse touch on several related topics, including why more online companies should be investing in an investigations department, and all of the benefits that will provide. Additional benefits of having a dedicated person/team to investigate fraud across dozens to hundreds of related accounts, should be the Norm, (according to Karisse) as they can become great at picking up patterns that an ML model may not catch, building relationships with various law enforcement agencies, and working with federal agents & the US District Attorney.Throughout this conversation, Eric will share a few stories of post-transaction investigations he has investigated and/or overseen; including the international fraud ring that resulted in his employer recovering financial restitution (above 7-figures USD!) from the seizure & sale of items that the fraudsters' once owned. Join us as we delve into Eric's impressive career and uncover his methods for catching perpetrators and advocating for post-transaction investigations.Eric Boles is now available for consulting or FTE remote opportunities in all areas of e-crimes investigations such as: phishing campaigns, "pig butchering" scams, malware/ransomware, online payment fraud, non-payments fraud (ATOs, Promotional abuse, etc.)To connect with Eric (Especially if you're looking to hire someone with his "unique set of skills"), connect with him on LinkedIn:https://www.linkedin.com/in/eric-b-21605942/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAjn8vIB3SCNCfDmnh4n5PZCy2lx5dN-7JYFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraud prevention expert Gil Rosenthal discusses utilizing storytelling in fraud prevention, proactive approaches to anticipate fraudsters' tactics, analyzing unique patterns, identifying prevention solutions, and staying ahead in the ever-evolving world of fraud.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai ***This episode is a replay of an episode from 21 September, 2023; dozens of loyal Fraudology listeners were asked which episodes should be considered the "best of the year" & both episodes with this guest were the most suggested***Every executive in the corporate world is asking themselves how they can avoid their company from becoming the subject of headlines like MGM has been recently. And, as more information becomes available about the cause of the chaos, it becomes clear that this type of attack can happen to any type of company, despite how much is invested in secure infrastructure & systems. To help Fraudology listeners learn from this now infamous attack, host Karisse Hendrick invited renowned corporate spy Robert Kerbeck to delve into the world of social engineering, how easy it is to steal information and/or access from the world's largest organizations, and its devastating impact on organizations. From the tactics used by "rusers" (social engineers) to manipulate employees over the phone to who the best "targets" are & what they will research ahead of time, to the exponential threat of ransomware attacks when combined with social engineering. Kerbeck shares his invaluable experience & insights to provide Fraudology listeners with practical tips to safeguard sensitive information and to be aware of unusual requests, as he reiterates the urgent need for improved training and verification processes.Consider sharing this episode internally with leaders in customer service, InfoSec, and Senior Leadership & ask for a follow-up meeting to discuss what you can do to prepare employees for social engineering attempts. Don't miss this eye-opening conversation that uncovers the dangerous reality of cybercrime and its potential consequences for businesses of all sizes.The best way to prepare your employees for social engineering attempts is to hire an engaging public speaker/corporate trainer to share memorable tips disguised as entertaining stories. Robert is one of the best! To connect with Robert Kerbeck on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/To purchase his book, learn more about his previous career, watch the trailer for his upcoming TV series, or to inquire about his corporate training program, go to www.RobertKerbeck.com Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai ***This episode is a replay of an episode from March 7, 2023; dozens of loyal Fraudology listeners were asked which episodes should be considered the "best of the year" & both episodes with this guest were the most suggested***Even if you don't fight fraud for a living - you will enjoy this episode! In this episode of Fraudology, host Karisse Hendrick sits down with Robert Kerbeck, the Author of the book "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to talk about social engineering and how easy it can be to get closely guarded company secrets out of an employee through a simple phone call.Robert lived a life straight out of a movie (And spoiler alert: his life story is on its way to becoming a TV show!). As an aspiring actor, Robert took a mysterious apprenticeship as a corporate spy. He learned fairly quickly that in addition to impressions, he was great at reading people & connecting with them over the phone, to get them to unwittingly divulge some of the biggest secrets about their company. As an actor, Robert had some unbelievable experiences as an actor like drinking with Paul Newman, playing the lead opposite Calista Flockhart in an off-Broadway production, taking J-Lo on a date to a Dodger's game, and working with OJ Simpson a week before the tragic double homicide of his wife Nicole Brown Simpson & her friend, Ron Goldman. But, he came to realize that his real success would be to become one of the world's most skilled, and deceptive practitioners of corporate espionage targeting top firms on Wall Street, Finance, and Silicon Valley to give their competitors inside knowledge.Now that Robert is retired from that life, he's written his book, "Ruse: Lying, The American Dream. From Hollywood to Wall Street" to not only share his sometimes unbelievable stories but also to provide insights into the social engineering tricks that worked to compromise well-intentioned and well-trained employees & executives of some of the biggest companies in the world. There is a lot that the online fraud-fighting world can and should learn from Robert, especially as top social engineers target most of your companies daily with similar attempts to gain the "keys to the kingdom" with their "rusing" techniques. But, knowing their tactics, and providing fun, yet informative training to your teams (especially customer service!), and implementing a few policies & procedures like some of the ones that Robert shares on today's podcast will all help guard your own company's secrets, revenue, and access to your customer's accounts against people with similar skillsets as the one Robert used to use in his former profession. To learn more about Robert, to purchase his book, or to book him for a corporate training session, go to his website: https://www.robertkerbeck.com/He's also active on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this gripping episode of Fraudology, host Karisse Hendrick dives deep into the convoluted world of refund fraud schemes with a focus on the recent lawsuit filed by Amazon. Discover how the retail giant is combating sophisticated refund fraud methods, including insider collusion, social engineering tactics, and the manipulation of delivery systems. Karisse unravels the complex operation where defendants used Telegram to orchestrate fraudulent activities, leading Amazon to levy serious allegations involving civil conspiracy and fraudulent misrepresentation.Join us as we explore the implications of Amazon's legal actions, their efforts in fighting fraud with advanced technologies, and the pivotal role of post-transaction investigations. This episode, marking the end of 2023 for Fraudology, sheds light on the evolving landscape of online fraud and emphasizes the need for retailers to follow Amazon's lead in prosecuting and publicizing the consequences of such fraudulent schemes.Frank on Fraud Article: Amazon Launches Legal Blitz on Pro Refunding Ring (w/ full lawsuit at the bottom of the article):https://frankonfraud.com/fraud-trends/amazon-launches-legal-blitz-on-pro-refunder-ring/New York Times Article: Amazon refund Fraud Lawsuit:https://www.nytimes.com/2023/12/10/business/amazon-refund-fraud-lawsuit.htmlFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this insightful episode of Fraudology, Karisse Hendrick is joined by cybersecurity and fraud expert Dr. Soups Ranjan, CEO and co-founder of Sardine. This dialogue ventures into the intricate world of fraud prevention in the age of rapid digital payments and ecommerce, unpacking how more sophisticated strategies and technologies, such as behavior biometrics and real-time scam detection, are becoming vital in combating various scams, ranging from investment fraud to ecommerce schemes. Dive into the discussion as they explore the integration of fraud and compliance, the shift towards cloud-based solutions, and the future trends in marketplace KYC and fraud prevention, encapsulating Soups' extensive background in building robust defense systems against the evolving landscape of digital fraud.To Request the recording of the demo of the Sardine Platform for the Fraudology webinar in November:https://forms.gle/TmaVTue6UbUSVSzK7To Follow Soups on LinkedIn: https://www.linkedin.com/in/soupsranjan/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Join host Karisse Hendrick on this insightful episode of Fraudology as she sits down with Eric Rainsberg, a seasoned professional in the field of enterprise fraud strategy & analytics. With a rich background that includes developing robust fraud prevention frameworks at Macy's/Bloomingdales, and streamlining risk & security analytics at Huntington National Bank, Eric shed light on the intricacies of marrying fraud prevention with business objectives and the critical role of data in crafting informed & innovative strategies.Eric also shares an innovative approach to uniting data with strategy by creating a Centralized Risk Intelligence Hub within his most recent position, and provides the tip of the iceberg in benefits & outcomes.This episode unpacks the value of business intelligence and brings to the forefront the importance of collaborative efforts to tackle fraud across different sectors of the business and the progressive shift towards leveraging AI and machine learning for proactive fraud analysis; ultimately highlighting the long-term impact that comes from sharing experiences and creating a community within the fraud prevention industry.To connect with Eric Rainsberg Directly: https://www.linkedin.com/in/ericrainsberg/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, Karisse focuses in on issues impacting e-commerce retail during the winter holiday season. Starting first with an update on the prediction she made in an earlier episode (9 November 2023) involving Black Friday/Cyber Monday and the possible return of the online fraud ring, the "Master Manipulators". She also shares how predicting unpredictable behavior of fraudsters is important, but also isn't a perfect science.Switching gears slightly, Karisse then shares recent news that the US Department of Justice has officially taken a position on refund claims fraud (aka- refund fraud), and once again makes a strong case for the importance of post-transaction investigations teams within e-commerce to work with law enforcement to prosecute bad actors. Articles Mentioned:https://marketrealist.com/what-is-walmart-and-amazon-online-refund-fraud/https://wsvn.com/news/local/miami-dade/university-of-miami-student-charged-by-doj-in-3-5-million-fraud-scheme/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick delves into the pivotal shifts in liability rules for ApplePay on Card-Not-Present transactions, and on the Zelle network. For Zelle, the news about a potential liability shift is designed to protect consumers from scam-induced losses. As financial institutions prepare for an overhaul that positions them to absorb losses from deceptively induced transactions, Karisse examines the potential impacts on fraud prevention and customer safety. Furthermore, Karisse takes a critical look at the fallout from Binance's regulatory violations; exploring the heavy $4 billion penalty levied against the cryptocurrency exchange for its failure to implement necessary Know Your Customer (KYC) checks and to report suspicious activities. Karisse discusses how Binance's actions facilitated illegal activity including terrorism, ransomware, and child exploitation materials. Highlighting the broader consequences of neglecting robust fraud prevention measures and the essential need for companies to prioritize compliance to safeguard against financial crimes.Articles mentioned in this episode:Zelle News:https://www.nytimes.com/2022/11/28/business/zelle-scams-banks-reimburse.htmlBinance News:https://www.justice.gov/opa/pr/binance-and-ceo-plead-guilty-federal-charges-4b-resolutionhttps://frankonfraud.com/fraud-trends/greed-and-avarice-binance-never-filed-a-single-sar-ever/Visa/ApplePay ECI 05 Messaging Confirmation:E-Commerce Transactions Using Credential-On-File Tokens Provisioned From a Device-Based Token May Be Classified as ECI 05Regions: US, Canada15 Dec 2022Effective 15 April 2023, cardholder-initiated transactions using a credential-on-file token provisioned from a device-based token will be reclassified as electronic commerce indicator (ECI) 05, subject to meeting specified requirements.Halfway Down This Page:https://usa.visa.com/support/merchant/library/visa-merchant-business-news-digest.html#:~:text=Effective%2015%20April%202023%2C%20cardholder,subject%20to%20meeting%20specified%20requirements.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.