Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology join our host Karisse Hendrick as she explores the fascinating world of fraud prevention and payments with industry experts Angela Borden, of Little Ceasars' Pizza & an active member of the education committee; Tina VanBrunt, a trailblazer from the Gamer Safety Alliance and the MRC board; Mary Chen from Walmart+ and the MRC Americas' Advisory Board; Holly Sandberg, Director of Trust & Safety at Reverb who's passionate about the thrill of fighting fraud; and Marko Medenica, with his rich background in payments and subscriptions at companies such as Google and now Grammerly. Chapters:00:00 -09:00 Learning payment and fraud, leading and educating.09:17 - 10:00 Challenging experience in live events industry recounted.10:57 - 17: 00 The perfect storm into fraud detection career.17:04 - 27:00 How to overcome fears like public speaking.27:06 - 32:00 Connect with diverse colleagues to learn and grow.32:43 - 34:00 Record submissions, inclusive sessions, challenging selection process.34:35 - 42:00 Prioritizing MRC, career growth, and impactful work.42:53 - 45:00 Excitement for expanding education and professional development.45:03 - 53:00 Founding mentor emphasizing importance of one-on-one interaction.53:42 - 55:00 Plan and prioritize, schedule networking engagements.55:49 - 01:00:00 Reflect on impactful learning, revisit, and use data.Don't forget to subscribe for more insightful episodes like this!To learn more about the MRC including their upcoming conferences: www.merchantriskcouncil.orgTo connect with MRC members featured in this episode: (No solicitations please)Angela Borden: https://www.linkedin.com/in/angelamborden/Tina VanBrunt: https://www.linkedin.com/in/tinavanbrunt/Mary Chen: https://www.linkedin.com/in/mary-chen-mba/Holly Sandberg: https://www.linkedin.com/in/hfsandberg/Marko Medenica: https://www.linkedin.com/in/markomedenica/Special thanks to the Merchant Risk Council for coordinating this episode with Fraudology.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry. In part 2 of this conversation, the experts immerse into the evolution of fraud operations, discussing the critical S-curve journey of technology and processes in organizations. They explore the importance of staying ahead of fraudsters by continuously innovating and share strategies for cultivating robust fraud prevention measures, even during the maturity and saturation phases where the initial rapid growth and celebrated performance gains begin to level off. The conversation is rich with insights on the necessity of inter-departmental collaboration, the value of learning from past mistakes, and the significance of maintaining agility to keep fraud at bay. Don't miss out on the culmination of this enlightening conversation that will leave any fraud professional better equipped to protect their platform and drive future innovations.Don't forget to subscribe for more compelling episodes like this!To connect with Sriram Bhattaru: (No solicitations please!)https://www.linkedin.com/in/srirambhattaru/To connect with Calvin Tewari: (No solicitations please!)https://www.linkedin.com/in/calvintewari/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry. In part 1 of this 2 part conversation, delve into both Sriram and Calvin's unique journeys within the fraud prevention world as they focus in on the critical role of product management and the intersection of technology and fraud strategy. Furthermore, they explore the evolution of fraud technology using the S-curve model to understand and anticipate the lifecycle of anti-fraud efforts, offering invaluable insights on operational teamwork, quick wins for stakeholder buy-in, and adapting strategies for varying stages of technology adoption. Don't miss this engaging blend of expertise, analogies, and humor that underscores the dynamic battle against fraud.Don't forget to subscribe for more insightful episodes like this!To connect with Sriram Bhattaru: (No solicitations please!)https://www.linkedin.com/in/srirambhattaru/To connect with Calvin Tewari: (No solicitations please!)https://www.linkedin.com/in/calvintewari/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology join host Karisse Hendrick as she sits down with trust and safety expert Alice Goguen Hunsberger, VP of Trust & Safety and Content Moderation for PartnerHero. Prior to this work, Alice was integral in creating the Trust & Safety strategies for online dating companies OK Cupid and Grindr.Dive deep into the complexities of online trust and safety as we explore the unique challenges within the gaming and dating app industries, discussing the necessity of balancing AI with the human touch to protect customers from romance scams and fraud. Alice also talks about a mistake that every startup with user-generated content makes; assuming only good intent among users. She also sights a recent article where the writer suggests that companies with bad customer service practices are setting their consumers up to become victims of bank impersonation scams.Don't miss this in-depth conversation that uncovers the intersection of customer support, trust, and community within the digital landscape.To connect directly with Alice Goguen-Hunsberger:https://www.linkedin.com/in/alicehunsberger/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick covers a range of recent fraud-related news stories, including an amusing incident involving an Indiana man's attempt to purchase a Porsche with a $78 million check, a significant data breach at Loan Depot affecting 16.9 million individuals, and the disturbing trend of Mexican drug cartels engaging in financial fraud, explicitly targeting American timeshare owners. Karisse also discusses the implications of these events for fraud fighters and the wider community. Tune in for the latest insights on the evolving landscape of online fraud and its impact on individuals and businesses.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick and several anonymous guests delve into the complexities of assessing and selecting fraud prevention vendors within the e-commerce industry. The episode tackles the challenges merchants face during proof of concept (POC) phases, such as the resource burden, the importance of trustworthy relationships with vendors, and the impact of overpromising and underdelivering. The guests share anecdotes and stress the need for thorough knowledge, vendor expertise, and adaptability, along with the importance of internal advocacy for technological investments. The group also explores the subtle influences of vendor incentives and the significance of client references in an oversaturated market, highlighting the value of vendor support and understanding of specific use cases for a successful long-term partnership.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this eye-opening episode of Fraudology, host Karisse Hendrick delves into the increasingly complex world of insider recruitment tactics and the sophisticated ways fraudsters target industry professionals through platforms like LinkedIn. From the unexpected risks of wearing work attire in public to the sobering reminder of online reputation management, Karisse carefully unpacks the fine line between professional visibility and personal safety, emphasizing the need for privacy settings and vigilance in safeguarding oneself from being a fraudster's next insider or victim.Tune in to learn crucial strategies for protecting your digital footprint, why your LinkedIn profile might make you a target, and how services like "Onerep" can assist in cleaning up your online presence. Karisse discusses why staying connected within your professional network is vital, and she shares her personal experiences to highlight the real-world implications of online exposure. This is a must-listen for anyone navigating the intricate dynamics of internet security and career networking in the fraud-fighting community.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this harrowing episode of Fraudology, host Karisse Hendrick is joined by an expert in fraud prevention and trust and safety with two decades of professional experience, who reveals their ordeal of being targeted by a relentless online harasser. The discussion unveils the dark side of social media and online communities, where the intersecting worlds of virtual reality and personal safety collide, leading to the serious real-world consequences of doxing and digital harassment.Listeners are taken on a journey through the dangerous consequences of inadequate security within online platforms, as our anonymous guest recounts the escalation from information leakage to life-disrupting threats and the challenges of dealing with unresponsive law enforcement and social media companies. This episode serves as a crucial wake-up call about the importance of protecting personal information online, the psychological impact of targeted harassment, and practical measures for safeguarding privacy in an increasingly connected digital landscape.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Join Karisse Hendrick on Fraudology as she unveils the troubling saga of Refend .AI, a company that once claimed to help merchants combat refund claims fraud, but has since vanished from the scene. In this revealing episode, Karisse takes us through the labyrinth of refund fraud, sharing insights on various schemes like false claims of "did not receive", "empty box scams", false tracking IDs ("FTIDs"), and more. -While also revealing her own disconcerting encounters with fraudulent activities this week.Uncover the complex world of online fraud, where Karisse shares her expertise on pattern detection and data analysis to fight against the deceptive tactics of Refund Claims Fraud. She discusses the challenges and nuances of refund fraud, from the subculture of tech-savvy young fraudsters to the recent controversial outing of Refend .AI's founders. Frank-on-Fraud's article on Refend .AI:https://frankonfraud.com/fraud-trends/he-claimed-fraud-co-was-shady-then-they-disappeared/https://frankonfraud.com/fraud-trends/he-claimed-fraud-co-was-shady-then-they-disappeared/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this insightful episode of Fraudology, join host Karisse Hendrick and special guest Shawn Kelley, former director of payment and risk at SeatGeak, as they delve into the complexities of chargeback management in the e-commerce sphere. Tackling the balance between technology and human intervention, Shawn shares his experience and how both can be leveraged for the best possible outcomes.Gain valuable perspectives on how to optimize win-rates and why adopting a customized, intelligent approach to chargeback responses is crucial for maintaining customer trust and improving business outcomes in the ever-evolving world of online transactions.To connect with Shawn directly: https://www.linkedin.com/in/shawnkelley/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.