The Business of Healthcare Podcast with Tara Humphrey

DigiBete is an NHS-approved, patient-centred, video platform and app which was set up to support and empower children, young people and families living with diabetes, in particular focusing on provision of resources and raising awareness of type 1 diabetes (which is typically less widely understood). From my own personal experience of having a daughter who received a diagnosis of type 1 diabetes five years ago, I can say that DigiBete has been a lifeline for her in having access to better understanding of her condition and allowing her to connect and grow with her peers within the DigiBete community. So you can imagine my delight in welcoming DigiBete CEO Maddie Julian to The Business of Healthcare podcast this week. Maddie and I share many similarities; not only as business leaders, but in our previous personal experiences of feeling unaware, overwhelmed and under-resourced in the management of our children's healthcare. I was keen to not only provide an opportunity to promote DigiBete but to also find out more about Maddie's own journey from teacher to nationally-approved entrepreneur! We cover: Identification of a gap in the market and starting from scratch Maintaining a clear mission and vision at all times Scaling the business The importance of mentorship and networking What drives Maddie and stops her from returning to her teaching career The opportunities at play within the newly-created Integrated Neighbourhood Teams Why the four Ts are absolutely key in recognising the symptoms of diabetes; Tired, Toilet, Thirst and Thinner To find out more (and to tap into all of their amazing and freely-available resources), follow this link to the DigiBete website. If you'd like to get in touch with Maddie directly, you can do so here. Work with me I'm Tara Humphrey and I'm the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference.

I am delighted to welcome back North East London Local Pharmacy Community CEO, pharmacist and Business of Healthcare original podcast guest, Shilpa Shah! Shilpa and I first met when we were co-collaborators as part of the Kent and Medway Integrated Medicines Optimisation Board and I was able to witness first hand Shilpa's incredible eye for detail, her ability to influence, and, as a self-confessed 'completer-finisher', her strength in clearly communicating on vision and delivering the required outcomes. It was great to catch up and we were fortunate to have enough time to cover all of the following, and more... Understanding your own leadership style and the importance of always being yourself Utlising hard and soft skills to ensure you can lead in an integrated and inclusive way Community Pharmacy by definition, and the business of pharmacy now, and in the future Managing tensions and bridging the gap between community pharmacy and general practice Overcoming boundaries and establishment of collaborative working, particularly in an increasingly at-scale world Holding ourselves, and others, to account Why patient focus should always be at the heart of everything we do as healthcare leaders Mentions in this episode: Shilpa's first Business of Healthcare episode where we talked all things Community Pharmacy Simon Sinek's Golden Circle of Influence Work with me I'm Tara Humphrey and I'm the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference.

On the Business of Healthcare podcast this week we meet Pure Physiotherapy's Regional Clinical Lead for the South and West, Mehmet Gem. Alongside his role at Pure, Mehmet is a highly specialist hip physiotherapist based in Exeter (and the surrounding area), a Dad of two, keen sports fan and he also makes a pretty great job of content creation in his space. I was really keen to grab time with Mehmet to talk through: Pure Physio; their company ethos, structure, senior team interface and why they are worth relocating for Defining the role of the First Contact Physiotherapist (FCP) The power of solid content creation; particularly within the field of healthcare and when reaching new audiences How best to maximise productivity levels Getting to grips with Primary Care Networks and the wider Primary Care setup If you've liked what you've heard, all Mehmet's contacts points are here: LinkedIn Twitter Instagram Pure Physiotherapy's website Mehmet's email If you are interested in finding out more about Pure Physiotherapy and are interested in working with them, head over to their website. Work with me I'm Tara Humphrey and I am the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector, and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice, sign up to my newsletter. Improving the Business of Healthcare - One Episode at a Time Sign up to receive our free download - click here if you feel your leadership and management meetings are unproductive or you are uncertain of where you should prioritise your focus for the week. Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe; leave your honest review and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn, or visit our website; THC Primary Care. Gob for Good To register your #gobforgood and to join the stem cell registry - please click here to head straight to the website - maybe become a life saver and help make a difference.

For regular listeners of The Business of Healthcare podcast, Monique Carayol needs no introduction. She is my friend, ally, sounding board, informal coach; my champion; my go-to person when I need support or advice and an absolute inspiration. As well as being a key influence on me professionally (and personally), Monique is an experienced leadership coach, consultant, ex-NHS director and now MD of Your New Avenue. She's an award-winning strategist and change agent and started her NHS career as a PA, navigating her way to a high profile board executive director of strategy and transformation role. In 2022, Monique co-founded Bravery in the Boardroom; a movement which focuses on increasing diversity in senior leadership, to ensure that boardrooms are more representative of the communities and staff they serve. The movement has hosted a series of roundtable discussions and Q&As to help grow and sustain diverse talent at executive level across the NHS and will be launching a podcast and platform in Spring 2023. In this podcast, Monique and I cover the following key topics: The development of our own relationship as fellow female business leaders and entrepreneurs The importance of good communication and drawing on advice from those who know you best Making the move to a life beyond PAYE and the traditional 9 to 5 Growing your network and your business - and learning when you are most effective as a leader (and when you're not!) Drawing on personal strengths to realise success; "Be Yourself, Back Yourself and Make It Happen" Driving change, tackling inequality and discrimination, challenging ourselves (and others) via the Bravery in the Boardroom webinar series and development of the soon to be launched Bravery in the Boardroom podcast If you've also been inspired by Monique and would like to get in touch, her key contact points are here: LinkedIn Twitter You can find out more about Bravery in the Boardroom, and access all of the resources available, via any of your favourite channels: YouTube LinkedIn Twitter Instagram Work with me I'm Tara Humphrey and I'm the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

In this week's podcast, I work through the often-thorny topic of recruitment and onboarding, and, at the opposite end of the spectrum, outline my approach when a hire is just not working out and facing down the challenge of letting staff go. You'll hear all about: How promotion of strong content and a creative approach to recruitment can pay off for both recruiters and applicants Why going with your gut instinct is key (hint: don't ignore those red flags!) Why I believe oversharing on information and expectation levels, right from the very beginning, is key to matching the needs of the business with your hire (because the former should always come first) How to fire effectively and manage an exit in the best way possible Why hiring slow and firing fast is a mantra I am now firmly subscribed to. I also offer some simple tips on: Making sure you stand out to potential employees in an incredibly competitive market Putting together a polished, supportive, and professional onboarding process Considering how accessible you need to be as a recruiter, and once your hire is in post Embedding performance management from day one, giving your new joiner the best possible opportunity to flourish in their role Work with me I'm Tara Humphrey and I am the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Sign up to receive our free download – click here If you feel your leadership and management meetings are unproductive or you are uncertain of where you should prioritise your focus for the week. Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

I'm incredibly excited to be joined this week by Accurx CEO and Co-Founder Jacob Haddad! For those of you who aren't familiar with Accurx (where have you been?!) they are a health tech company who specialise in delivery of communications software, primarily (to date) across the general practice landscape. Put simply; if you've had a text from your own GP, it's likely to have been powered by the Accurx solution. As Jacob is co-founder of one of the healthcare industry's fastest growing tech company, it will come as no surprise to our regular listeners that I was keen to quiz him on all things leadership, as well as find out more about the Accurx journey more broadly (and a key shift in their product focus and delivery along the way). So, listen now to find out more about: Jacob's leadership style His role, responsibilities, and ambitions now (versus when he first started out) What a typical week in the life of a health tech CEO looks like and what Jacob enjoys doing most Recognising opportunities and how to make the most of the lucky breaks Reflecting on mistakes and misjudgements and how they can still positively shape progress Accurx company culture, structure, and evolution Why maintaining a strong user focus has been fundamental in the Accurx success story ….and why post-it notes matter when it comes to marketing! If you'd like to connect with Jacob, and / or find out more, he is contactable via Twitter or LinkedIn Work with me I'm Tara Humphrey and I'm the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 50 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

I always work hard to dig a little deeper and deliver raw and honest podcast material, from my own perspective and that of others, and this week's episode truly does not disappoint. I had the total pleasure of interviewing Gus Kennedy; Managing Director of Hero Health, soon to be new Dad, cricket lover and passionate about all things health tech. Inspired by his GP Mum's continued frustrations about the need for better tech in Primary Care, Gus founded Hero Health in 2017; building and delivering a software solution to streamline the patient booking process, and which is aimed primarily at improving patient experience when booking an appointment with their local practice. By Gus's own admission, realising success in the Primary Care tech space is more than challenging and with this in mind, he and I discussed: The Hero product itself; the funding mechanisms used to bring the solution to life, the product journey, the system processes and capabilities, their learning curve, and the Hero vision How Hero can add value, particularly when it comes to cross-organisational aspects of scheduling Why it's tough to deliver tech that supports both clinicians and patients, to ensure equal priorities are met The challenges of having and maintaining exposure to both digitally savvy PCNs, and those PCNs who are further behind in their awareness of available tech (and in some cases, experiences of hostility when making an approach) The flaws of a traditional procurement process for both PCNs and tech providers and a lack of funding when it comes to research and development Gus's advice for aspiring entrepreneurs who are hoping to penetrate the healthcare space To find out more about Hero Health; the work they do, and the solution they offer, check out: Hero's website If you'd like to connect with Gus, you can do so here. Work with me I'm Tara Humphrey and I'm the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 50 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

Hey, and welcome back to the Business of Healthcare podcast…. recording from Nashville, Tennessee! In episode 224 I talked about travel being firmly back on the agenda (since the height of the pandemic has passed) and how 2022 was a big travel year for me both nationally and internationally. The reason I'm in Nashville is because I'm here on a business retreat with my business coach and mastermind group, and I thought some of you might find my approach to business coaching, consulting, and mentorship helpful. This is equally applicable to you as an employee, or business owner. In this podcast, I talk about: What a business coach is and can offer, and why I would recommend hiring one The difference between coaching, consulting, and mentorship The difference between a group coaching programme and mastermind group The benefits of attending a business retreat The costs of coaching For those of you who are keen to listen to the podcasts I've mentioned relating to my former and current business coaches: Biz Chix https://bizchix.com/category/podcast/bizchix/ https://bizchix.com/category/podcast/team/ Eleanor Beaton https://eleanorbeaton.com/podcast/ 12 Hats Radio https://pod.co/12-hats-radio Diary of a CEO https://stevenbartlett.com/the-diary-of-a-ceo-podcast/ And finally, further guidance about accessing NHS Coaching can be found via the following two links: https://www.leadershipacademy.nhs.uk https://www.england.nhs.uk/supporting-our-nhs-people/support-now/looking-after-you-confidential-coaching-and-support-for-the-primary-care-workforce/looking-after-you-too/ Work with me I'm Tara Humphrey and I am the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 Blogs For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Sign up to receive our free download – click here If you feel your leadership and management meetings are unproductive or you are uncertain of where you should prioritise your focus for the week. Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

It's International Women's Day and with this in mind, today's Business of Healthcare podcast guest really requires no introduction. I am extremely proud to feature NHS England Director for Clinical Integration (and deputy lead responsible for the delivery of the Covid vaccination programme), GP, Mum of two and former NHSE first female Medical Director for Primary Care, Dr Nikki Kanani MBE. To say I was super excited to do this interview would be an understatement and amongst the many things we managed to cover within our relatively short chat, I was particularly focused on finding out what it's really like being Dr Nikki Kanani; How does Nikki manage her time, day to day, in her professional, and her home life? When did Nikki's career evolve from GP to GP and national leader? What does being a celebrity in her field really feel like and what are the practical impacts? When is being better good enough versus delivering the very best, across Nikki's multi-hatted portfolio? How does she feel about her work right now? Bearing in mind that her role has often involved overseeing the release of (sometimes not well received) policy and, particularly where the vaccination programme is concerned, potentially divisive strategy, how does Nikki deal with conflict and ensure she has ample time for self-care and access to personal sources of support? And of course….I had to ask about the future for PCNs! This is a fascinating listen from a truly inspirational female leader…. enjoy! Work with me I'm Tara Humphrey and I'm the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 50 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs. For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.

One reoccurring thought I am having currently is around the concept of over-delivering. The age-old saying is that "we should under promise and over deliver and then everyone's happy, but I don't think this approach in the field of healthcare is sustainable. Most people just want what you said you would do, and for you to be nice to them during your interactions. If they get it quicker than what you originally said, then great, but I think the first thought should be what is the minimum high-quality standard we should be working to every single time, and to be consistent with this. At THC, I used to take pride in overdelivering, only to find ; · The additional service or thing we gave went unnoticed or unappreciated · The additional service ate into profitability · We created an expectation that we then felt we needed to maintain, which became stressful, and sometimes we resented the effort we put in, which was 100% our fault and not theirs I think we do this because: · We want to be liked · We are frightened of saying no · We are genuinely trying to be helpful · We think it's good for business · We think it will give us that competitive edge · Because we don't value our time · We are insecure So, without this turning into a therapy session, look at all the activities in your portfolio ask yourself; 1. What is working well regarding the delivery of your work? 2. Are there any areas where you feel you are going above and beyond, which is not serving you? 3. Be really honest and reflect on why you are in this situation, taking radical responsibility for your actions. 4. Then ask yourself, what one thing could I do to remedy this situation without making up stories and excuses as to why things can't change 5. If you are not sure of what is expected of you, then ask your manager or client, or you set the expectation 6. Finally, put your plan into action. And remember, most people simply want what you said you were going to do and then be nice to them in your communications. Work with me I'm Tara Humphrey and I am the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices. I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 Blogs For more weekly insights and advice sign up to my newsletter. Improving the Business of Healthcare – One Episode at a Time Sign up to receive our free download – click here If you feel your leadership and management meetings are unproductive or you are uncertain of where you should prioritise your focus for the week. Thanks for tuning into this week's episode of the Business of Healthcare Podcast. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Find us on Twitter, Instagram and LinkedIn or visit our website – THC Primary Care.