I am delighted to welcome back North East London Local Pharmacy Community CEO, pharmacist and Business of Healthcare original podcast guest, Shilpa Shah!

Shilpa and I first met when we were co-collaborators as part of the Kent and Medway Integrated Medicines Optimisation Board and I was able to witness first hand Shilpa's incredible eye for detail, her ability to influence, and, as a self-confessed 'completer-finisher', her strength in clearly communicating on vision and delivering the required outcomes.

It was great to catch up and we were fortunate to have enough time to cover all of the following, and more...

Understanding your own leadership style and the importance of always being yourself
Utlising hard and soft skills to ensure you can lead in an integrated and inclusive way
Community Pharmacy by definition, and the business of pharmacy now, and in the future
Managing tensions and bridging the gap between community pharmacy and general practice
Overcoming boundaries and establishment of collaborative working, particularly in an increasingly at-scale world
Holding ourselves, and others, to account
Why patient focus should always be at the heart of everything we do as healthcare leaders

Mentions in this episode:

Shilpa's first Business of Healthcare episode where we talked all things Community Pharmacy

Simon Sinek's Golden Circle of Influence

Work with me

I'm Tara Humphrey and I'm the founder of THC Primary Care, a leading healthcare consultancy. I provide project and network management to Primary Care Networks and consulting support to clinical leads. To date, I've worked with 11 Training Hubs and supported over 80 Primary Care Networks and 3 GP Federations. I understand and appreciate the complexity of healthcare and what it takes to deliver projects across multiple practices.

I have over 20 years of project management and business development experience across the private and public sector and have an MBA in Leadership and Management in Healthcare. I'm also published in the London Journal of Primary Care and the author of over 250 blogs.

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