Pablo Rivero

Pablo Rivero, CEO of Resy and SVP/Head of Amex Global Dining, who led Resy’s integration with Tock and Amex partnerships. He explains the Resy–Tock unification, how key Tock features will be preserved, Resy Credit and its revenue lift for restaurants. Discussion covers discovery challenges, API and POS integrations with Toast, AI-driven personalized discovery, and rollout timing.

Pablo Rivero, CEO of Resy and Tock, shares his deep passion for the restaurant industry and dining experiences. He reflects on his early days in Venezuela's bakery and his journey from banking to hospitality. Listeners discover trending dining spots, including the rise of high-quality pizza and wine bars with gourmet food. Pablo highlights the importance of regional cuisines and how diners take charge at the table. Lastly, he emphasizes supporting both new and established neighborhood restaurants, creating vibrant culinary communities.

Pablo Rivero, CEO of Resy + Tock and SVP at American Express Global Dining, shares insights from his extensive experience in hospitality. He discusses the stark realities of restaurant success versus financial struggles and the evolution of technology in the industry. Pablo emphasizes the importance of storytelling and community support for independent restaurants, while addressing challenges posed by inflation. He also highlights innovative tech solutions that enhance dining experiences and strengthen the connection between diners and restaurateurs.