Inside the Role of Chief Wellbeing Officer with Jen Fisher

Feb 17, 2026

Jen Fisher, former Chief Wellbeing Officer at Deloitte turned entrepreneur and author, helped pioneer wellbeing as a strategic organizational function. She discusses why workplace wellbeing is an outcome of systems, how hopelessness fuels burnout, the pivotal role of middle managers, and why leaders must treat wellbeing as enterprise strategy rather than perks.

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ANECDOTE

Burnout Sparked A Career Shift

Jen Fisher experienced burnout while serving as chief of staff, which catalyzed her wellbeing work.
That personal recovery led her to pioneer the chief wellbeing officer role at Deloitte.

INSIGHT

Well-Being Is An Outcome Not Just A Perk

Well-being at work is an outcome shaped by relationships, work design, and autonomy rather than just benefits.
Programs matter for skill building but won't fix systemic causes of burnout.

INSIGHT

Hopelessness Drives Burnout

Much burnout stems from hopelessness about the future, not just overload.
Leaders must address organizational causes to avoid a workforce in despair.

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Work is making people sick, and quick fixes are not enough. In this episode, I’m joined by Jen Fisher, former Chief Wellbeing Officer at Deloitte, to talk about why wellbeing isn’t a perk but a business imperative. We break down why burnout is often rooted in systemic issues and hopelessness, how middle managers shape our daily mental health, and why hope and an understanding of the human nervous system may be the most underrated leadership skills of all. Tune in to rethink what wellbeing means and what it takes to lead with hope right now.

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In this Episode, You Will Learn

00:00 Why wellbeing is more than mental health benefits.

06:00 How burnout led Jen to pioneer the Chief Wellbeing Officer role.

13:00 What does “wellbeing at work” mean?

19:30 The ROI of fixing workplace culture.

23:00 Why does AI make us so anxious?

26:00 Why wellbeing must be part of organizational strategy.

30:00 How constant disruption dysregulates employees.

33:15 What is the definition of a successful leader?

37:15 What workplace data misses about human outcomes.

40:30 The #1 thing employees want from leaders.

46:00 Why middle management is the make-or-break layer.

51:00 Incentives drive culture more than values.

58:15 How to build a wellbeing role inside your organization.

Resources + Links

Get your copy of Jen’s book - Hope Is The Strategy

Read Jen’s article: “The Wellbeing Imperative: What I Learned Pioneering the Chief Wellbeing Officer Role”