OrgDev with Distinction Adaptive Action - Human Systems Dynamics with Glenda Eoyang - Orgdev Episode 100
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Apr 10, 2026 Glenda Eoyang, founder of Human Systems Dynamics and pioneer in applying complexity science to organizations. She explores Adaptive Action, the CDE model (Containers, Differences, Exchanges), and simple, practical tools for leading amid uncertainty. Short, usable practices like the Same and Different T-shape and inquiry rules show how to work with shifting patterns rather than control them.
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Use The CDE Frame To Find Why Systems Stick
- The CDE model (Container, Difference, Exchange) reveals what's holding a system, where tension sits, and how energy flows.
- Fixes often fail because interventions focus only on Exchanges (dialogue) while Containers or Differences are unfit for function.
Treat Difference As System Energy
- Difference is where energy lives; it’s not an enemy to be erased but a navigational map for choice.
- Manage tensions (e.g., tradition vs innovation) by asking Which one, How much, and When rather than forcing resolution.
Zoom Into The Container Where Tension Is Lodged
- To shift stuck energy, find the container where the tension is most lodged and intervene there with actions you have efficacy to take.
- Zoom across scales like an acupuncturist: choose the part of the system where a small shift can release energy into other containers.