Protrusive Dental Podcast How this Doctor is Using AI to Audit his Communication and Conversion! – IC069
Mar 17, 2026
Dr. David Amador, dentist and co-owner of Midtown Dental Studio who trains teams and uses AI for diagnostics and communication. He explains how AI audits consultations, scores storytelling, and boosts treatment acceptance. He also covers AI for radiograph interpretation, call evaluation, SOPs, and personalized patient videos.
43:02
From Moonlighting To A Nine Chair Studio
- David and his wife run Midtown Dental Studio, moving from moonlighting to a nine-chair practice focused on growth and marketing.
- They learned SEO, social media and that 'build it and they will come' no longer works for modern practices.
High Acquisition Does Not Guarantee Retention
- Paid marketing can drive high new patient volume but low retention if messaging attracts the wrong patient segment.
- David spent $7,000/month and hit 85 new patients with only ~6% retention due to poor fit.
Train Teams To Tell Patient Stories
- Teach your team to be storytellers who explain problems without jargon and build emotional value before detailing procedures.
- David trains staff to create rapport, use analogies and highlight long-term benefit to drive acceptance.
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Intro
00:00 • 3min
David’s background and practice setup
02:46 • 2min
Marketing, SEO and patient retention
05:10 • 2min
How David started using AI
06:49 • 2min
Training teams with storytelling frameworks
09:12 • 2min
Recording consults to audit communication
10:53 • 2min
Using audit data to raise conversions
13:06 • 4min
AI for radiographs and diagnostics
17:07 • 3min
Overjet benefits for training and quality
20:35 • 3min
AI for phone calls and team calibration
23:34 • 1min
Ad break
24:39 • 2min
AI to streamline notes and SOPs
27:01 • 3min
Creating SOPs and onboarding with data
30:10 • 4min
Personalized videos to increase enrollment
34:07 • 4min
Data-driven growth and measurement
38:06 • 48sec
Privacy, HIPAA and vendor diligence
38:54 • 2min
Where to follow David and further resources
40:43 • 1min
Outro
41:55 • 47sec
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Can AI really help you communicate better with patients?
What if you could audit your own consultations and discover which words, pauses, and stories increase treatment acceptance?
Dr. David Amador joins Jaz for a fascinating episode exploring how AI can transform the way we interact with patients. From auditing conversations to radiographic interpretation, they break down practical applications that improve both communication and patient care.
They also discuss how storytelling, patient trust, and ethical use of AI all come together to boost treatment acceptance — showing that AI isn’t here to replace us, but to make us better.
https://youtu.be/L38Hhu855Ro
Key Takeaways
- AI is transforming the way dental practices operate.
- Storytelling is crucial for effective patient communication.
- Building a strong team culture enhances practice success.
- Data security is paramount when using AI tools.
- Continuous training is essential for team development.
- Patient engagement strategies can improve treatment acceptance.
- AI tools can streamline administrative tasks and improve efficiency.
- Understanding patient needs leads to better care outcomes.
- Effective marketing requires a solid online presence and SEO.
- Networking with other professionals can provide valuable insights.
Highlight of the episode
- 00:00 Teaser
- 00:34 Intro
- 02:23 Dr. Amador’s Background and Practice
- 08:14 Using AI for Decision Support
- 10:26 Leveraging AI for Communication and Training
- 15:57 Using AI for Patient Care and Diagnosis
- 21:37 Midroll 1
- 24:58 Using AI for Patient Care and Diagnosis
- 26:11 Leveraging AI for Dental Practice Efficiency
- 27:35 Midroll 2
- 30:20 Leveraging AI for Dental Practice Efficiency
- 32:44 Training and Scaling with AI Tools
- 33:45 Creating SOPs and Playbooks
- 36:53 Enhancing Patient Communication with Personalized Videos
- 40:36 Training and Data-Driven Growth
- 44:52 Outro
AI isn’t the future — it’s your next teammate.
Imagine: while you focus on patient care, AI records your consults, summarizes them, audits your communication, and helps interpret radiographs.
Plaud.ai makes note-taking automatic. Overjet makes diagnostics and patient communication crystal clear.
Check out Midtown Dental Studio — where cutting-edge technology meets genuine care.
If you found this episode valuable, don’t miss PS015: Communicating Fees, Treatment Plans, and More
#InterferenceCast #CareerDevelopment #Communication
This episode is eligible for 0.75 CE credit via the quiz on Protrusive Guidance.
This episode meets GDC Outcomes A and B
AGD Subject Code: 550 – Practice Management and Human Relations
Aim: To explore how artificial intelligence (AI) can be used to audit communication, enhance storytelling, and improve patient conversion while maintaining patient-centered care.
Dentists will be able to –
- Explain how AI tools can support communication, diagnosis, and patient understanding in dentistry.
- Demonstrate how storytelling and patient-centered communication influence treatment acceptance.
- Evaluate the ethical, professional, and practical considerations of integrating AI into dental practice.