AI for phone calls and team calibration

Can AI really help you communicate better with patients?

What if you could audit your own consultations and discover which words, pauses, and stories increase treatment acceptance?

Dr. David Amador joins Jaz for a fascinating episode exploring how AI can transform the way we interact with patients. From auditing conversations to radiographic interpretation, they break down practical applications that improve both communication and patient care.

They also discuss how storytelling, patient trust, and ethical use of AI all come together to boost treatment acceptance — showing that AI isn’t here to replace us, but to make us better.

Key Takeaways

• AI is transforming the way dental practices operate.
• Storytelling is crucial for effective patient communication.
• Building a strong team culture enhances practice success.
• Data security is paramount when using AI tools.
• Continuous training is essential for team development.
• Patient engagement strategies can improve treatment acceptance.
• AI tools can streamline administrative tasks and improve efficiency.
• Understanding patient needs leads to better care outcomes.
• Effective marketing requires a solid online presence and SEO.
• Networking with other professionals can provide valuable insights.

Highlight of the episode

• 00:00 Teaser
• 00:34 Intro
• 02:23 Dr. Amador’s Background and Practice
• 08:14 Using AI for Decision Support
• 10:26 Leveraging AI for Communication and Training
• 15:57 Using AI for Patient Care and Diagnosis
• 21:37 Midroll 1
• 24:58 Using AI for Patient Care and Diagnosis
• 26:11 Leveraging AI for Dental Practice Efficiency
• 27:35 Midroll 2
• 30:20 Leveraging AI for Dental Practice Efficiency
• 32:44 Training and Scaling with AI Tools
• 33:45 Creating SOPs and Playbooks
• 36:53 Enhancing Patient Communication with Personalized Videos
• 40:36 Training and Data-Driven Growth
• 44:52 Outro

AI isn’t the future — it’s your next teammate.

Imagine: while you focus on patient care, AI records your consults, summarizes them, audits your communication, and helps interpret radiographs.

Plaud.ai makes note-taking automatic. Overjet makes diagnostics and patient communication crystal clear.

Check out Midtown Dental Studio — where cutting-edge technology meets genuine care. 

If you found this episode valuable, don’t miss PS015: Communicating Fees, Treatment Plans, and More

#InterferenceCast #CareerDevelopment #Communication

This episode is eligible for 0.75 CE credit via the quiz on Protrusive Guidance. 

This episode meets GDC Outcomes A and B

AGD Subject Code: 550 – Practice Management and Human Relations

Aim: To explore how artificial intelligence (AI) can be used to audit communication, enhance storytelling, and improve patient conversion while maintaining patient-centered care.

Dentists will be able to –

1. Explain how AI tools can support communication, diagnosis, and patient understanding in dentistry.
2. Demonstrate how storytelling and patient-centered communication influence treatment acceptance.
3. Evaluate the ethical, professional, and practical considerations of integrating AI into dental practice.