The QBQ! Podcast Accountability Isn’t a Policy—It’s Personal.
10 snips
Oct 8, 2025 Thomas Murphy, VP of Human Resources at Liberty Hospital, is an HR leader who turned a simple book into a culture shift. He discusses introducing QBQ into leadership development, piloting and scaling the program, and how personal accountability reshaped communication and mindset across the organization.
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How Thomas First Found QBQ
- Thomas Murphy discovered QBQ around 2010 and read the book quickly, then kept returning to it over the years.
- He retrained via Audible recently and connected QBQ to his leadership journey and development work.
Accountability As Leadership Foundation
- Thomas saw personal accountability as foundational for leaders before knowing QBQ had training materials.
- Finding the QBQ training made implementation far easier and more immediate for Liberty Hospital.
Pilot To Organizationwide Rollout
- Liberty piloted QBQ with the senior leadership team and then rolled it out to all directors and managers over months.
- They now offer the program regularly to every promoted or newly hired leader to maintain consistency.
