Curious Minds at Work

CM 314: Anthony Klotz on When and How to Quit

21 snips
Mar 21, 2026
Anthony Klotz, an organizational behavior professor and author who coined the phrase 'the Great Resignation,' discusses quitting and workplace jolts. He explains what makes events jolt-worthy and why people can be 'one event away' from leaving. Conversations cover how departures spread, how to plan and deliver resignations thoughtfully, and ways leaders can better recognize and respond to jolts.
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INSIGHT

First Year Quits Come From Broken Expectations

  • Turnover is highest in year one because psychological contracts set during recruitment often clash with reality.
  • New hires experience honeymoon happiness that can drop quickly when expectations are violated, producing fast quits and regret.
ADVICE

Give Realistic Job Previews To Reduce Quick Quits

  • Use realistic job previews late in recruitment to align expectations and reduce quick quits.
  • Have candidates spend time with seasoned employees who give honest day-to-day accounts, balancing employer branding with reality.
INSIGHT

Good News Can Make Employees Leave

  • Positive jolts (promotions, awards) can also prompt departures because they broaden thinking and increase marketability.
  • Examples include chefs gaining Michelin stars who demand more pay or leave for better offers.
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