Inside Epicor's Approach To Inclusive, High-Performing Tech Teams

Feb 24, 2026

Kerrie Jordan, CMO and SVP of Product at Epicor with 20+ years in software and product leadership. She discusses moving from literature to cloud ERP, using storytelling to shape product and teams, tackling burnout with practical habits, building psychological safety, making mentorship active and intentional, and practical steps to improve gender representation in manufacturing.

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INSIGHT

Storytelling Turns ERP Into Human Stories

Kerrie Jordan connects literature and marketing to product by using storytelling to make software tangible for customers.
She started in PLM writing case studies, which revealed personal customer stories and drove her move into product and supply chain work.

ANECDOTE

Metal Fabricator Tracks Carbon Per Package

Kerrie describes a metal fabricator using Epicor to track carbon emissions tied to specific packages for customer transparency.
Epicor helped print package-specific labels and report emissions so the fabricator could prove sustainability to customers.

ADVICE

Schedule Protected Time To Prevent Burnout

Protect regular, quiet escapes to reconnect and prevent burnout by blocking time in your calendar.
Kerrie wakes early for coffee with her husband and enforces near-daily family dinners to center herself amid pressure.

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How do you build enterprise software for the companies that keep the world turning, while also building a leadership culture where people can actually thrive?

In this episode of Tech Talks Daily, I spoke with Kerrie Jordan, Chief Marketing Officer and SVP at Epicor, about her journey from studying literature to helping shape cloud ERP strategy at a global software company serving more than 20,000 customers worldwide. Kerrie's story is a reminder that there is no single path into technology leadership. Sometimes the foundations are laid in unexpected places, through storytelling, creativity, and a deep curiosity about people.

Kerrie shares how her early career in product lifecycle management opened her eyes to the human side of software. Interviewing customers and writing case studies showed her that behind every system implementation is a personal story, a career milestone, or a business trying to survive and grow. That perspective still shapes how she approaches product and marketing today at Epicor, a company recently recognized as a Leader in the Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises for the third consecutive year.

But this conversation goes far beyond market recognition. We talk openly about burnout, resilience, and the reality of leading through pressure. Kerrie reflects on the importance of protecting time, creating space to reconnect, and building a culture where empathy is practiced, not just discussed. Her view of leadership is grounded in communication, psychological safety, and being tough on problems rather than people.

Mentorship is another thread running throughout our discussion. Kerrie explains why powerful mentorship is not passive. It requires vulnerability, preparation, and a willingness to hear difficult advice. A single phrase from a mentor early in her career, "stick-to-itiveness," continues to shape how she approaches hard problems today.

We also explore the future of women in manufacturing and technology. Kerrie highlights the need for intentional change across education, early career development, and leadership visibility. She believes technology, particularly AI, can expand access, enable upskilling, and introduce flexibility that supports long-term career growth. At the same time, she makes a simple but powerful point. Women in tech want the same thing as anyone else: the space and autonomy to do their jobs well.

From customer co-innovation and community-driven product roadmaps to inclusive leadership under commercial pressure, this episode offers a candid look at what it really takes to lead in enterprise technology today.

If you are building products, leading teams, or questioning your own next career step, I think you will find something in Kerrie's story that resonates.