The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 680: The Most Important SaaS Metrics of 2023 with monday.com Co-Founders and SaaStr Founder Jason Lemkin
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Aug 6, 2023 
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Honest ARR Reporting
- Segment your business and be transparent about revenue sources and margins.
- Avoid misrepresenting non-recurring or low-margin revenue as ARR, as this can lead to problems later.
Contract Length and Customer Centricity
- Long-term contracts can make companies less customer-centric.
- Short-term contracts keep companies honest and incentivize continuous improvement.
Prioritizing Short-Term Revenue over Customer Value
- One SaaS company increased prices 40% without adding features, prioritizing short-term revenue.
- This behavior can harm long-term customer relationships and growth.