Social Media Marketing Podcast Customer Advocacy: How to Get People to Talk About Your Company
Aug 5, 2016
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Introduction
00:00 • 3min
Is It Mobile Optimized?
03:23 • 2min
Social Media Success Summit
05:45 • 2min
How to Turn a Customer Into an Advocate
07:35 • 2min
How Do You Define Customer Advocacy?
09:46 • 2min
The Internet Is the Last Great Differentiator
12:08 • 3min
Is Apple Creating Experiences?
15:13 • 2min
Is There a Difference Between Customer and Fan?
17:39 • 3min
Fan Fan Affiliation Is a Subset of Customer Affidavit
20:35 • 3min
Customer Advocacy - The Journey
23:18 • 5min
How to Acclamate Your Customer Relationship?
28:03 • 2min
How Can I Help With Onboarding and Advocacy?
30:23 • 2min
How to Get the Customer in the Door?
32:36 • 5min
Are You Going to Game the Language in Your Customer Service?
37:25 • 6min
How to Create a Great Customer Experience
42:59 • 3min