The Business of Healthcare Podcast The Business of Healthcare, Episode 112: Consumerizing Healthcare — The CRM Revolution
Sep 27, 2023
Exploring the integration of CRM systems in healthcare, leveraging technology to benefit both patients and providers. Discussing the impact of AI in improving patient outcomes and streamlining processes. Emphasizing the importance of a customer-centric approach and personalized care beyond traditional boundaries.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Transforming Healthcare with Salesforce Technology
01:38 • 17min
Consumerizing Healthcare and Integration Challenges in the Healthcare Industry
18:19 • 2min
Exploring the Impact of Artificial Intelligence in Healthcare
20:18 • 5min
Transforming Healthcare Through Customer-Centric Mindset
24:59 • 10min