Effective Engineering Manager Jeremy Franzen: Operations and Engineering
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Jun 9, 2025 In this episode, Jeremy Franzen, an operations expert with over 30 years in the field, discusses the crucial synergy between engineering and operations teams. He highlights the importance of open communication, shared goals, and automation to enhance efficiency. Listeners learn about effective change management strategies and the significance of security in coding practices. Jeremy also covers the financial impacts of outages and offers practical checklists for building quality production environments. Tune in for valuable insights on fostering collaboration and operational excellence!
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Sell Automation With Cost Analysis
- Show finance and leadership the cost of outages to justify automation investments.
- Quantify downtime cost per second against automation cost for effective prioritization.
Prioritize Security and Cross-Training
- Follow basic security practices like avoiding storing plaintext keys in code.
- Continuously cross-train engineering, operations, and InfoSec teams on security best practices.
Use Logging and Runbooks for Incidents
- Implement logging with clear runbooks linking log messages to actions.
- Maintain an escalation list so problems can be efficiently resolved even during off-hours.