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Jeremy Franzen: Operations and Engineering

Effective Engineering Manager

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Integrating Engineering and Operations in SRE

This chapter explores the collaboration between engineering and operations teams within a Site Reliability Engineering context, advocating for engineers to take on operational roles to enhance system reliability. It discusses incident management complexities, emphasizing the need for clear communication, defined roles, and a structured process to minimize downtime. The chapter also highlights the significance of post-incident reviews and continuous process improvement to bolster operational efficiency.

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