Mastering Metrics for Operational Excellence

We are featuring a guest, Jeremy Franzen, an Operations expert with over 30 years of experience running Ops at public companies and startups. Jeremy shares his expertise in building strong collaboration between software engineering and operations teams through open communication, shared goals, feedback loops, joint automation and monitoring, shared security practices, knowledge sharing, and coordinated approaches to incident and change management, all tracked by common performance metrics. In the end, Jeremy provides a checklist that our listeners can start using today to build and run quality production environments together with their Operations teams.

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