#3277

Mentioned in 15 episodes

How to Never Lose a Customer Again

Book •

Mentioned by

Mentioned in 15 episodes

Mentioned by

Mike Boyle

to describe their business approach to customer retention.

#365 ‒ Training for longevity: A roundtable on building strength, preventing injury, meeting protein needs, guidance for women and youth athletes, and more | Gabrielle Lyon, Mike Boyle, Jeff Cavaliere

Recommended as a really great book about customer retention.

451: If You Want to Grow an Audience in 2026... Do This! (Pace Morby's New Strategy)

Mentioned by

Libby Greiwe

as a book that contains a research study about the chemical reaction consumers have after making a buying decision.

142: Transforming Your Onboarding Process Into A Referral Engine with Libby Greiwe

Recommended by Logan as a helpful resource for improving client experience and reducing churn.

5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey

Mentioned by

Jason Swenk

, quoting the author at a digital agency event, about why clients leave.

Why 40% of CMOs Are Cutting Agency Budgets in 2025 (And How to Stay Off the List)

Recommended by

Libby Greiwe

for advisors to understand client psychology.

Ep #405: The Art of Client Onboarding: Creating Exceptional Experiences Through Automation

Mentioned by

Libby Greiwe

when discussing research on client relationships and the importance of the first 100 days.

187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships

Mentioned by

Libby Greiwe

as the foundational book whose research on the first 100 days informs her onboarding framework.

365: Why Your First 100 Days Are Costing You Referrals (And How to Fix It)

Recommended by

Gina Bianchini

to subscription professionals thinking about community.

Building a Purpose-Driven Subscription Community with Mighty Networks' Gina Bianchini

Mentioned by

Armando Leduc

as a book that inspired him to focus on client retention.

How to Use the 5 Love Languages in Your Marketing With Armando Leduc

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