The Efficient Advisor: Tactical Business Advice for Financial Planners

187: *REPLAY* How to Design an On-Boarding Process to Increase the Life of Your Client Relationships

11 snips
Apr 30, 2024
Explore the pivotal first 100 days in client relationships and why effective onboarding is essential. Discover how to demonstrate professionalism and set clear expectations to foster lasting connections. Learn creative ways to personalize client interactions, including thoughtful gestures that delight. The insights shared can transform new clients into loyal advocates, boosting referrals and enhancing overall satisfaction. Don't miss these tactical strategies for making a remarkable first impression!
Ask episode
AI Snips
Chapters
Books
Transcript
Episode notes
ADVICE

Run A Prepared Signing Party

  • Create a clear, repeatable onboarding meeting (signing party or virtual) led by staff, not always the advisor.
  • Prep documents and let clients choose signing options to keep the meeting short and efficient.
ADVICE

Communicate Weekly Implementation Updates

  • Send weekly or biweekly status updates during implementation so clients know what to expect.
  • People value clear expectations about next steps and current status.
ADVICE

Deliver A Complete Onboarding Packet

  • Use a physical or virtual onboarding packet with expectations, engagement rules, and required authorizations.
  • Cover confidentiality, compensation, contact rules, e-delivery, apps, and signatures to avoid future friction.
Get the Snipd Podcast app to discover more snips from this episode
Get the app