Renegade Marketers Unite

Every brand strives to build emotional connections with its constituents but few have succeeded in the manner of Pete Krainik, founder and CEO of The CMO Club. Starting from scratch in 2007, Pete has built a remarkably collaborative membership of over 800 senior marketers that meet regularly in 22 US cities and several more around the world. In this episode, we'll reveal some of the secrets to The CMO Club's success in recruiting new members and creating unmatched event experiences.

Ryan Linders, VP CRM, Loyalty, and Marketing Analytics at Sally Beauty provides a rare glimpse into the initial phases of building a customer loyalty program from scratch. You'll learn how Linders got the program off the ground and how Sally Beauty provides value to customers and gets it back in terms of membership fees and on-going purchase loyalty.

In episode 9, we take a break from big brand CMOs to hear from independent musician Will Dailey. Why this deviation? Well first, I've been trying to get an interview with Will Dailey ever since I saw him speak at a Content Marketing conference in 2016 because I was certain his story would inspire marketers big and small. Second, Will really is a renegade, having walked away from a major record label just as his career was gaining steam. This was an incredibly gutsy move that helped set the stage for his instructive approach to fan building. And finally, I secretly hoped Will would perform on the show, and amazingly, he did just that, making it easy for you all to understand why I'm such a fan!

Special Episode - A second report from IBM Amplify on Watson Marketing and Cognitive Computing. Drew Neisser talks with Amber Armstrong, IBM Director of Digital Amplification and Demand Generation. Explore the future of marketing and customer experience by delivering just the right content at the right time.

Special Episode - Drew Neisser reports from IBM Amplify 2017. Live from the conference floor. Get an up-to-date perspective in this special report on influencer marketing with Amy Tennison, Director of IBM's "Futurist" influencer program. Also features interviews Brian Moran and Jason Falls, two IBM Futurists.

Rich Honiball, is the CMO of the Navy Exchange (NEX), which generates over $2 billion in sales through over 300 retail stores worldwide that range from a 200 square foot "Micro Market", a 24/7 vending operation, to a 200,000 square foot flagship store "that looks like a department store attached to an electronics store attached to a home store attached to a drug store." In this episode, you'll learn how NEX generates extraordinary brand loyalty through user-generated content and a fanatical devotion to customer listening and customer service.

When Elissa Fink joined Tableau she was one of 40 employees that helped orchestrate a user conference for 200. Ten years later Tableau has a staff of over 3,200, a user conference for 13,000 and revenue that exceeds a billion dollars annually. It's an amazing success story that Elissa has not just witnessed – she's played a vital role, bringing a combination of enthusiasm, smarts, willingness to try new things and a deep appreciation for using data to make informed decisions. If you aspire to be a leader at a fast growing organization, then this is a must-listen episode.

Gina McDuffie of VER, one of the largest video/audio equipment providers in the world, shares how she helped evolve what was Video Equipment Rentals into VER, not just from a naming standpoint but also how they marketed and interacted with their global customer base.

Lamenting the fact that the healthcare industry "says the same thing and blends into this mush," Arra Yerganian is "working to change the conversation" about Sutter Health. To achieve this goal Yerganian is "leaning in when others lean away" and seeks to "embrace the digital experience and create one-to-one relationships for the 3.5 million people that we serve." Believing that this promise needs to go deeper than marketing, Yerganian works in "really close partnership with Sutter's patient experience folks, executive leadership and operations" to "lay the foundation for a new [customer] experience." Yerganian joined Sutter Health's not-for-profit network as its first chief marketing & branding officer in August 2015. "Recognized by colleagues as an innovator in residence, a marketing visionary and a customer experience evangelist," Yerganian has lead a comprehensive repositioning of Sutter Health, which you'll learn about in our podcast. Prior to joining Sutter Health, Yerganian served as chief marketing officer for San Francisco-based One Medical, an innovative primary care network focused on transforming patients' experiences through improved quality and accessibility of care. Before that Yerganian served as CMO for University of Phoenix and held senior international marketing roles at Procter & Gamble, the Dial Corp. and Atari.

The notion of having a large-scale content studio in-house would be radical for many brands but that's just the opening scene for David Beebe who "set out to establish [Marriott] as the largest producer of travel lifestyle content." A veteran of Hollywood, Beebe has turned Marriott into a content powerhouse by "not asking for permission all the time" and by focusing initially on "really premium storytelling." Noting that successful content needs to be scalable, built around a community and have a commerce component, Beebe advises, "You're not making a commercial, you're not talking about yourself and your features anymore." David Beebe leads Global Creative and Content Marketing for Marriott International's portfolio of 19 brands, which includes Marriott Hotels, The Ritz-Carlton, JW Marriott, Bulgari, EDITION, Renaissance, Gaylord Hotels, Autograph Collection, AC Hotels by Marriott, Moxy Hotels, Delta Hotels, Courtyard, Fairfield Inn & Suites, Spring Hill Suites, Residence Inn, TownePlace Suites, Protea Hotels, Marriott Executive Apartments, Marriott Vacation Club with over 4,200 hotels in 82 countries. Beebe leads a global creative + content marketing group responsible for the strategic and creative development of consumer facing creative, content marketing, influencer marketing, and real-time marketing with teams in Bethesda, MD, Hong Kong, London, and Dubai across four divisions, including Marriott Creative Agency (MCA), and in-house agency and Marriott Content Studio (MCS) an in-house studio that develops, produces, distributes, and monetizes original content including webisodes, documentaries, short films, television shows, magazines, books, animated series, and live programming. In short, when it comes to content, he's a king.