Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
Mentioned books
Aug 23, 2022 • 14min
Loyalty360 Loyalty Live | Ravi Srinivasan, Group FiO
Send us Fan MailLoyalty360's Mark Johnson interviews Ravi Srinivasan, Group FiO, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Aug 22, 2022 • 22min
Fazoli’s Serves Up Loyalty with a Side of Delicious Rewards
Send us Fan MailWill Hanrahan, Sr. Marketing Manager – Loyalty & CRM for Fazoli’s, a fast casual Italian American restaurant chain that serves pastas, pizzas, salads and their famous never-ending breadsticks at nearly 220 locations across 25 states.Loyalty360 CEO Mark Johnson spoke with Will about the brand’s reward app, and the company’s view on guest loyalty.
Aug 19, 2022 • 19min
Shell Celebrates a Decade of Loyalty Rewards
Send us Fan MailChris Suess is the Head of Loyalty and CRM at Shell Oil Products US, a subsidiary of Shell plc, the latter of which is a leading multinational energy company with operations in 70 countries with over 13,000 employees in the U.S. alone.Loyalty360 CEO Mark Johnson met with Chris Suess to discuss the 10-year anniversary of the brand’s Fuel Rewards loyalty program, the program’s other brand participants, and the company’s overall customer loyalty strategies.
Aug 17, 2022 • 15min
Loyalty360 Loyalty Live | Natasha Janic, Salesforce
Send us Fan MailLoyalty360's Mark Johnson interviews Natasha Janic, Salesforce, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Aug 5, 2022 • 14min
Wings and Rings Flies Toward Future Growth with AI Integration
Send us Fan MailBob Bafundo is the COO of Wings and Rings, a Cincinnati-based sports restaurant with locations across the U.S. and internationally. With the recent expansion and more growth in store, the restaurant recently began to test robotics to assist with the workload.Loyalty360 CEO Mark Johnson spoke with Bob Bafundo, COO of Wings and Rings, to discuss the recent integration of AI and machine learning in their kitchens, as well as the company’s overall views on customer loyalty.
Aug 2, 2022 • 22min
Loyalty360 Loyalty Live | Zyed Jamoussi and Ken Kaufmann, Unite Nots
Send us Fan MailLoyalty360's Mark Johnson interviews Zyed Jamoussi and Ken Kaufmann, Unite Nots, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jul 19, 2022 • 24min
Loyalty360 Loyalty Live | Nancy Gordon, Bakkt
Send us Fan MailLoyalty360's Mark Johnson interviews Nancy Gordon, Bakkt, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jul 15, 2022 • 24min
Customers Respond Quickly to Sally Beauty DoorDash Partnership
Send us Fan MailGabriel Trujillo is Vice President of Customer Marketing at Sally Beauty Holdings, an international specialty retailer of professional salon products and beauty supplies, with almost 5000 locations throughout the United States, Canada, Latin America and Europe.Loyalty360 CEO Mark Johnson met with Trujillo to discuss the brand's B2B and B2C Sally Rewards program and how changes in the customer landscape have impacted brand loyalty.
Jul 12, 2022 • 29min
Loyalty360 Loyalty Live | Matt Kates, Clarus Commerce
Send us Fan MailLoyalty360's Mark Johnson interviews Matt Kates, Clarus Commerce, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.
Jul 1, 2022 • 21min
Global Hotel Alliance Finds Strength in Numbers
Send us Fan MailKristi Gole is Vice President and Head of Product at Global Health Alliance, a worldwide hospitality alliance comprised of 800 upscale and luxury hotels among 40 independent hotel brands in over 100 countries.Loyalty360 met with Kristi Gole to discuss the brand's comprehensive GHA Discovery rewards program and how changes in the hospitality landscape have impacted brand loyalty.
