The Daily Standup

Episode 270: Andrea Wojnicki wants you to double down on your unique strengths.⏱️ Timestamps:00:00:00 - Intro00:02:02 - The power of personal branding00:03:28 - Foundation of professional growth00:03:47 - JP's LinkedIn journey00:05:46 - Two-step branding process00:07:58 - Communication before clarity00:09:00 - Aspirations in personal branding00:10:50 - Final thoughts and takeaways📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Andrea Wojnicki:Andrea's LinkedIn: https://www.linkedin.com/in/andreawojnicki/

Episode 269: Therese Mucherie is looking to the future.⏱️ Timestamps:00:00:00 - Intro00:02:18 - Evolution of customer success00:04:41 - Rethinking KPIs in CS00:06:00 - AI's role in personalizing service00:07:41 - Commercial vs non-commercial debate00:09:35 - Everyone's selling, but how?00:10:41 - Global perspectives on SaaS00:11:46 - Cultural nuances in business📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Therese Mucherie:Therese's LinkedIn: linkedin.com/in/therese-mucherie-bb633757

Episode 268: Noble Todd describes how he made the leap from sales to customer success.⏱️ Timestamps:00:00:00 - Intro00:02:07 - What’s on Noble's mind about CS00:03:01 - Transitioning from sales to CS00:04:17 - JP's tips for CS success00:08:24 - The challenge of landing a CS role00:09:56 - Rob's unexpected sales journey00:12:48 - Rob’s value model of expansion selling00:13:48 - Noble's thoughts on discovery and solutions📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Noble Todd:Noble's LinkedIn: LinkedIn.com/in/nobletodd

Laura Condy, a Southern California customer success and experience pro with ~6 years across onboarding, adoption, support, and enablement. She plays a game about CS leadership traits. Short takes include team advocacy, humility and listening, realistic goals, charisma tied to mission, respecting personal interests like astrology, promoting PTO, and keeping things light.

Episode 266: In a new era of work, have the boundaries within it changed?⏱️ Timestamps:00:00:00 - Intro00:01:16 - The awkward Reddit post00:02:10 - Anodyne responses explored00:03:15 - Romantic intentions revealed00:04:59 - Navigating workplace boundaries00:06:54 - Remote work relationships00:07:33 - Dynamics and drama at the office00:08:54 - Power dynamics and misreads00:11:28 - Risky business of office romance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Ezra Zimbler, former LinkedIn customer success leader turned consultant, shares how to use LinkedIn to stand out. He digs into authentic versus performative content. He talks about the rise of self-quoting and leadership tropes. He explains how job seekers can research roles, showcase niche strengths, and engage thoughtfully to be noticed.

Karin Dgana, Principal Customer Success Manager at Braze and founder of Intelligent Success, dives into the evolving landscape of customer success. She shares valuable insights on thriving in customer success without the need for leadership roles, emphasizing personal motivation and intentional choices. Karin also discusses the importance of adapting to change, fostering a positive team culture, and mastering the art of saying no to misaligned opportunities, ultimately guiding listeners to build confidence and make impactful contributions in their careers.

Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset.⏱️ Timestamps:00:00:00 - Intro00:02:20 - Revenue-driven mindset shift00:02:50 - Misalignment and clear roles00:04:12 - Building a hungry CS team00:05:22 - Relationship selling mastery00:06:07 - Goal-oriented CS approach00:08:39 - Structuring for CS success00:09:15 - Say no to spiffs📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Akash Sorathia:Akash's LinkedIn: https://www.linkedin.com/in/akashsorathia/

Episode 262: De'Edra Williams returns, even more fabulous than before.⏱️ Timestamps:00:00:00 - Intro00:02:04 - Introducing the fab five00:04:05 - Star Trek character analogies00:06:23 - Khan as churn00:07:27 - Implementing the strategy00:09:26 - Funding the Starship Enterprise00:11:51 - Vision for customer success00:12:42 - May the force be with you📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with De'Edra Williams:De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/

Boaz Maor, Chief Customer Officer at Redirect Health, is dedicated to transforming healthcare by prioritizing patient needs. He discusses the importance of Net Promoter Score (NPS) in understanding customer success and navigating the complexities of B2B satisfaction. Boaz shares his mission to make routine care affordable, revealing the challenges of healthcare reform and advocating for transparency in billing. He emphasizes the power of self-awareness and networking in career advancement, showcasing how genuine connections can lead to success.