CXOTalk

What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust.In this video, you will learn about:-- The House of Lords report on trust, technology, and democracy-- Key issues covered by the House of Lords report-- Impact of social media platforms on society-- Balancing social media platforms rights against the “duty of care”-- How to handle the cross-border issues with technology governance?-- Should governments regulate social media?-- Political messages and digital literacy-- Balancing freedom of speech on social media and cyberwarfare-- Advice for policymakers and business people-- Importance of digital education=========Read the full transcript: https://www.cxotalk.com/episode/digital-technology-trust-social-impactBe sure to subscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribe=========Lord David Puttnam is a British film producer, educator, environmentalist and member of the House of Lords. In 2019 he was appointed chair to the Democracy & Digital Technologies committee to investigate the impact of digital technologies on democracy. The report for the committee’s findings was published in June 2020. His films, including The Mission, The Killing Fields, Local Hero, Chariots of Fire, Midnight Express, Bugsy Malone and Memphis Belle, have won 10 Oscars, 31 BAFTAs, 13 Golden Globes, nine Emmys, four David di Donatello in Italy and the Palme D'Or at Cannes. David set up his production company, Enigma Productions, in 1976 and founded Atticus Education in 2012. Atticus Education delivers interactive seminars on film, media and screen to students at universities all over the world.Lord Tim Clement-Jones was Chairman of the Association of Liberal Lawyers 1982-86 and then of the Liberal Party from 1986-88 and played a major part in the merger with the Social Democratic Party to form the Liberal Democrats. He was made CBE for political services in 1988. He was the Chairman of the Liberal Democrats Finance Committee from 1989-98 and Federal Treasurer of the Liberal Democrats from 2005-10. He was made a life peer in 1998 and until July 2004 was the Liberal Democrat Health Spokesman and thereafter until 2010 Liberal Democrat Spokesman on Culture, Media and Sport, in the House of Lords. He is a former Spokesman on the Creative Industries (2015-17) and is the current Liberal Democrat Digital Spokesperson in the House of Lords. Tim is former Chair of the House of Lords Select Committee on Artificial Intelligence which sat from 2017 to 2018 and a current member of the House of Lords Select Committee on Risk Assessment and Planning. He was a former member of the Select Committees on Communications (2011-15) and the Built Environment (2015-16). He is Co-Chair of the All-Party Parliamentary Group on Artificial Intelligence and Vice-Chair of the All-Party Parliamentary Groups on Music, The Future of Work, Digital Regulation and Responsibility, Ticket Abuse, Performers Alliance, Writers and Indonesia.

For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences.In this video, you will learn about these topics:-- Customer experience at Oracle-- What is customer experience (CX)?-- How you can create excellent customer experiences-- Technology and personalization to enable customer experience-- Future of customer experience: Machine learning and AIAbout Nate Skinner: For over 20 years, Nate has been building, executing, and leading marketing & sales programs for B2B technology companies, including Oracle, Salesforce, Amazon Web Services, Campaign Monitor, Embarcadero Technologies, and Borland Software.

How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice.In this discussion, we explore the following topics:-- What is a Chief Information Officer (CIO)?-- Characteristics of innovative CIOs-- What challenges do CIOs face?-- Organizational politics and the CIO-- CIO investment and innovation-- Future of the CIO role in 2021 and beyondPeter High is an expert in business and information technology strategy and a trusted advisor to a wide array of business and tech executives ranging across Fortune 500 companies in various industries. He is author of the upcoming book Getting to Nimble: How to Transform Your Company Into a Digital Leader, which will be released in March. Featuring insights from executives at Capital One, Domino's Pizza, The Washington Post, FedEx and other leading firms, the book offers a framework and best practices companies can use to transform their people practices, processes, technologies, ecosystems, and strategies for the digital era. Read the complete transcript and watch more videos:https://www.cxotalk.com/episode/chief-information-officer-cio-role-2021-opportunities-challengesSubscribe to our newsletter: https://www.cxotalk.com/subscribe

Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand.To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career with Unilever in Bristol, England, and has worked in numerous countries across Europe, Asia, and the Americas.In this conversation, we discuss the following:-- Global supply chain management at Unilever-- Supply chain and digital transformation-- Cognitive automation, Aera Technology, and supply chain resilience-- Supply chain innovation and digital transformation strategy-- SCM and machine learning-- How Unilever manages potential supply chain disruptionsIn 2015, Wendy was appointed to the position of VP Supply Chain US responsible for end to end Supply Chain integration, Supply Chain Digital Strategy, and in-market business results. She was appointed Head of Digital Supply Chain in July 2018.Subscribe to our newsletter: https://www.cxotalk.com/subscribeReal the full transcript and watch other videos: https://www.cxotalk.com/video/digital-supply-chain-innovation-unilever---If you like this podcast, please leave a positive review and follow us. Thank you!

This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021. During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand generation strategies into the core of brand strategy that aligns with the organization's business goals.Learn about these topics:-- Disruptive marketing tactics and strategy for 2021-- How can marketers develop the skills to create brand equity and brand value in 2021?-- The changing role of the CMO and the modern CIO role-- Empathy and customer experience-- Strategic brand management and brand building in 2021-- Loyalty and trust in the fifth paradigm of marketing-- Data breaches and consumer trust-- Challenges in marketing across international boundaries-- The future of customer experience-- Problems facing digital advertising platforms-- How can marketing leaders adopt quantum marketing?Raja Rajamannar is Chief Marketing & Communications Officer for Mastercard, and president of the company’s healthcare business. He also serves as president of the World Federation of Advertisers.Be sure to subscribe to our newsletter: https://www.cxotalk.com/subscribeRead the complete transcript and watch more videos: https://www.cxotalk.com/episode/cmo-strategy-2021-leadership-means-customer-experience-brand-strategy---If you like this podcast, please leave a positive review. Thank you!

Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing.In this conversation, we discuss the following topics:-- Integrating great product design and the manufacturing process-- Mass customization and the product development life cycle-- Team collaboration and the product engineering design process-- Design innovation and mass customization-- Culture change and the change management process-- Advice for product designers and manufacturing engineersTheo Richardson is a designer and entrepreneur based in Brooklyn. He is best known as a founding partner and Director of Development at Rich Brilliant Willing - RBW. Jon Hirschtick, a technology pioneer and entrepreneur, and is now the president of PTC’s Software-as-a-Service (SaaS) division, PTC Onshape.Be sure to subscribe to the CXOTalk newsletter: www.cxotalk.com/subscribeRead the complete transcript and watch more videos: https://www.cxotalk.com/video/team-collaboration-product-design-quality-manufacturing-efficiency---If you like this podcast, please leave a positive review. Thank you!

What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee.In this conversation, we discuss:-- What are the unique characteristics of artificial intelligence?-- Algorithmic decision-making and risks-- Trust and confidence in AI policy-- Decision-making about AI policy and governance-- How to balance competing interests in AI policy-- Digital ethics: The House of Lords AI Report-- Impact of AI on society and employmentRead the full transcript and watch more videos: https://www.cxotalk.com/episode/house-lords-member-talks-ai-ethics-social-impact-governance---If you like this podcast, please leave a positive review. Thank you!

How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture?In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics:-- CIO strategy and role in 2021-- Customer experience and the CIO agenda-- Corporate culture and the CIO-- Work from home and end-point security-- CIO investment planning and technical debt-- Technology planning for 2021-- CIO opportunities and challenges for 2021Cynthia Stoddard is the Chief Information Officer of Adobe, where she oversees Adobe’s global Information Technology & Cloud Operations teams.Jay Ferro is CIO of ERT, a global data and technology company that minimizes risk and uncertainty in clinical trials. Previously, he was the Chief Information Officer for Quikrete, the largest manufacturer of packaged concrete in the United States. Before that, he served as CIO for a number of other companies including Earthlink, the American Cancer Society and AIG.Read the full transcript and watch more episodes: https://www.cxotalk.com/episode/cio-advisory-chief-information-officer-strategy-agenda-planning-2021---If you like this podcast, please leave a positive review. Thank you!

Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities.The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives.We discuss these topics:-- IT investment categories and Tech Trends 2021-- Planning for information technology investments-- CIO investment priorities-- Advice on the CIO agenda-- CIO goals and innovation-- CIO investment and future of the CIO 2021-- CIO planning in talent, people, culture, and diversity-- Customer experience and the CIO role-- CIO priorities and challenges in 2021Read the full transcript: and watch more CXOTalk shows: https://www.cxotalk.com/episode/cio-strategy-it-investment-planning-2021Bill Briggs is the global Chief Technology Officer for Deloitte Consulting, former global lead of Deloitte Digital, and a Director in the US technology practice. As CTO, Bill is responsible for helping to define the vision for Deloitte Consulting's technology services, identifying and communicating technology trends affecting clients’ businesses, and shaping the strategy for Deloitte's emerging services and offerings.---If you like this podcast, please leave a positive review. Thank you!

Using communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples.Read the full transcript and watch more interviews: https://www.cxotalk.com/episode/media-training-crisis-communication-plan-can-save-your-careerIn this episode, we discuss:-- Which events are truly a crisis rather than just a PR nightmare?-- First steps for crisis communication management-- Are data breaches a crisis?-- Is newsjacking ethical?-- Crisis communication and social justice-- Crisis communication strategies and corporate PR-- Reputation crisis management and corporate risk management-- The crisis management team-- Honesty in strategic messaging and crisis communications-- Role of media interviews and analysts in crisis communications-- Advice to avoid a PR crisis and manage crisis communicationsA highly regarded communications and marketing executive, Bill Wohl is globally recognized for leadership in crisis communications. Bill brings experience in diverse industries, across global markets, and at companies from the Fortune 10 to the Fortune 500, working in leadership roles at SAP – where he reported to the CEO and led CEO, PR, analyst relations, crisis, and field communications. He was the Chief Communications Officer at Hewlett Packard when the company had revenue of $120 billion annually with 300,000 employees. He was Chief Communications Officer at data management leader Commvault. Most recently, he was Head of Brand & Communications at United Rentals, a $9 billion revenue leader in the construction equipment rental space.---If you like this podcast, please leave a positive review. Thank you!