

The Resilient Journey
Mark Hoffman
It’s my goal to explore some of the biggest issues facing organizations today and chat with industry leaders about ways we can all be more resilient.
Episodes
Mentioned books

Apr 17, 2023 • 27min
Episode 80 - The Value of a Good Industry Profile - Lisa Jones
Whether you’re new to the resilience industry or a seasoned old pro like me, we all have one thing in common. We have a brand, an industry profile. And on today’s episode we’re going to talk about how growing your brand can improve your career.
Hello everyone, welcome to episode 80 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by one of the hottest names in resilience – Lisa Jones!
In addition to being one of the managing partners of the Resilience Think Tank, Lisa is a popular conference speaker, frequent webinar host, chapter leader for the BCI US and she sits on the editorial advisory board for DRJ.
I chat with Lisa about the value of growing your profile, how to break in to presenting at conferences and the boost it can bring to your career.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Apr 3, 2023 • 29min
Episode 79 - The Future of Resilience
We all approach our careers differently and have different perspectives. But one thing we have in common is the future is yet unknown. Here at the Resilience Think Tank, we asked you to tell us – what is the future of resilience?
Hello everyone, welcome to episode 79 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by a number of my colleagues as we discuss the future of resilience.
First, I’m joined by RTT co-founder and managing partner Milena Maneva as she tells us about her favorite future of resilience submissions. Then I’m joined by four resilience professionals who expand on their submissions and tell me why we must be connected to each other, why they are optimistic, feel uncertain or even that the future is unnecessarily complex.
This episode is dedicated to the loving memory of Karen Beeson.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Mar 20, 2023 • 29min
Episode 78 - Down & Back - The Essence of Resilience - Justin Bourne
Have you ever reached a point in your life that you would consider “rock bottom”. What did you do about it? Did you know, that even at rock bottom you have a choice? You can be resilient or find an even lower rock bottom.
Hello everyone, welcome to episode 78 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by NHL analyst and author of the new book Down and Back – Justin Bourne.
Justin and I talk about how alcohol went from being something he casually enjoyed to something he had to have and the impact it was having on his life. He explains that as a situation deteriorates, it’s a good idea to think about what comes next if you stay on your current path.
We discuss how maintaining status quo isn’t always a good plan and Justin explains why sometimes "you gotta do what you gotta do."
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Mar 13, 2023 • 29min
Episode 77 - Improving Resilience Through Peer Networking - Nick Jonsson
I would like you to think for a moment and decide what your number one work related challenge is. Now I want you think about who is best suited to listen, support and offer advice regarding that challenge.
Hello everyone, welcome to episode 77 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by internationally best selling author of the book Executive Loneliness, Nick Jonsson.
Nick talks about the role peer networks play in supporting like-minded professionals. How having conversations with people at your level can help you grow.
We also focus on the importance of personal resilience for those building professional resilience programs.
In our industry, the Resilience Think Tank is a peer network that can help you rise above current challenges and grow to new heights. Learn more at resiliencethinktank.com
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Mar 6, 2023 • 33min
Episode 76 - Mass Notification System Best Practices - Jeff Brainard
If I had to communicate with you during a crisis, what should I do? Text you? Call you? Send you an email? Well, in an emergency – I might want to do all three – or even something more.
Hello everyone, welcome to episode 76 - as the Resilience Think Tank presents The Resilient Journey podcast! Today I’m joined by Jeff Brainard and we’re talking best practices for setting up and using a mass notification system.
Jeff and I talk about why – with a good tool, you can go BEYOND the typical phone / text / email approach. And you might be surprised where you can post emergency messages these days!
We discuss two key areas of using a mass notification system – your people and your messaging. We cover must have features of an MNS, and best techniques for communicating during unexpected events.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Feb 27, 2023 • 29min
Episode 75 - Leveraging Location Intelligence to Improve Resilience - Alex Martonik
You may not be familiar with the term “location intelligence”, but you use it every day. It’s the basis of your GPS navigation and much more. But done right, it can be a valuable tool for resilience professionals to massively increase your program’s value.
Hello everyone, welcome to episode 75 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Alex Martonik and we’re talking about how location data can be leveraged to enhance your risk and resilience programs and even provide your organization with competitive advantage.
Alex discusses the value of sharing important data, not using our own jargon – but speaking in terms that show business value.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Feb 20, 2023 • 23min
Episode 74 - A Detached Approach to Cyber Crisis Management - Nick Scozzaro
Usually we think that being detached during a crisis would be a bad thing, but today’s guest explains why it could be better to be detached by design. As we look to improve cyber crisis response, is it time for a different approach?
Hello everyone, welcome to episode 74 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Nick Scozzaro, CEO & Co-Found of MobiStream and we’re talking about using what he refers to as “out of band” crisis management space. His approach allows the team, documents and conversations to be held outside of your corporate work space.
Nick explains that collaboration and communications are key to a coordinated response and that a coordinated response leads to quicker recovery.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Feb 13, 2023 • 31min
Episode 73 - Thick Skin, Public Relations & Crisis Communications - Susan Shelby
If you had to pick one animal to represent your brand, which one would you choose? An eagle – soaring high? A lion – the king of beasts? Today’s guest chose neither.
Hello everyone, welcome to episode 73 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I’m joined by Susan Shelby and we discuss why acting like a rhino can help you advance your career.
We talk about public relations, crisis communications and why they need to be part of your crisis management toolkit.
Susan and I talk about how pre-drafted communications templates are a lot like the game Mad Libs - and how they will make your life easier during a crisis.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Feb 6, 2023 • 32min
Episode 72 - A Deep Dive Into Operational Resilience - Sarah Garrington Part 2
After episode 71, someone suggested to me that Sarah and I didn’t cover the actual definition of operational resilience. Well, this is part two – and today, the conversation continues
Hello everyone, welcome to episode 72 - as the Resilience Think Tank presents the Resilient Journey podcast! Today I continue my conversation about operational resilience with Sarah Garrington.
Sarah and I talk about the need to align to key business risks, overcoming optimism bias and we talk about intolerable harm and where we should focusing our attention regarding resilience.
And I ask Sarah how to leverage BIA data when doing our operational resilience planning.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.

Jan 30, 2023 • 29min
Episode 71 - A Deep Dive Into Operational Resilience - Sarah Garrington Part 1
Hello everyone, welcome to episode 71 - as the Resilience Think Tank presents the Resilient Journey podcast! Today we shift our focus back to operational resilience as I’m joined by Sarah Garrington.
Sarah and I get into a detailed conversation about the difference between business continuity and operational resilience.
But if you think this is a tired old boring conversation, think again. There is still a lot of confusion about the differences between these two things – and Sarah does an outstanding job in explaining it to us. In fact – we go SO deep, it’s too much for just one episode. Sarah talks about how leveraging the conversation around resilience makes us more relevant as continuity professionals.
The Resilient Journey is now ad free, so be sure to give some love to the Resilience Think Tank for sponsoring this podcast.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.


