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BFM Media
Helping you navigate the ever-changing universe of business, from headlines to the bottom line
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Feb 25, 2022 • 41min
Red Flag! Calling Work “A Family” Isn’t A Good Thing
It’s not uncommon for companies, especially within the startup sphere, to brand themselves as “families”. You’ve probably also read it on those witty, casual job postings. But is calling work “a family” really as positive as it sounds? Over the last couple of years, the term has taken on a highly negative connotation, with many calling it one of the more glaring red flags to look out for when seeking a new job.Image Credit: Shutterstock | fizkesSee omnystudio.com/listener for privacy information.

Feb 24, 2022 • 17min
2022’s Employee Movement & Retention Trends
The battle for talent will continue in 2022. According to McKinsey, while hiring for skills and recruiting from unlikely sources are two ways to bring in the right people while the talent pool remains competitive, the work does not stop there. So what are the employee movement, retention, and attraction trends for the rest of the year?Image Credit: Shutterstock | Hananeko_StudioSee omnystudio.com/listener for privacy information.

Feb 23, 2022 • 19min
Updates On The Langkawi Travel Bubble
The Langkawi International Travel Bubble started off as a three-month pilot project in November last year to assess the readiness and preparedness of Malaysia's tourism ecosystem to gradually receive international tourists in a safe manner. We take a look at how it’s been faring so far and the possible ramifications for country-wide border re-opening.Image Credit: Shutterstock | Vasily GureevSee omnystudio.com/listener for privacy information.

Feb 22, 2022 • 28min
When Rebranding Goes Wrong
“Meta. Metamates. Me." A new set of corporate values announced by Facebook last week, was ridiculed by its employees. We discuss what went wrong at Meta, and why company morale cannot be boosted by a slogan change, or a rebranding exercise.Image Credit: Shutterstock | Sergei ElaginSee omnystudio.com/listener for privacy information.

Feb 21, 2022 • 36min
You’re Working As A Freelancer And Get Covid - Now What?
Now that we’re in an endemic phase of Covid, there’s a chance that at least someone that you know has contracted it. During that period how did their employer support them? And if they’re a freelancer, what rights do they and their client have when it comes to finishing any ongoing contracts? Click here to read the article mentioned in the podcast. Image Credit: Shutterstock | Kite_rinSee omnystudio.com/listener for privacy information.

Feb 18, 2022 • 22min
Humanising Your Customer Service Bots
Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.Image Credit: Shutterstock | Tero VesalainenSee omnystudio.com/listener for privacy information.

Feb 17, 2022 • 22min
Adjusting Your Business For The Metaverse
Do you know what the Metaverse is? Are you ready for it? And if not, how can you get your company ready for this upcoming adjustment?Image Credit: Shutterstock | thinkhubstudioSee omnystudio.com/listener for privacy information.

Feb 16, 2022 • 36min
Will Raising The Minimum Wage Kill Small Businesses? (Replay)
The Malaysian Employers Federation (MEF) said the proposed increase in the national minimum wage to RM1,500 will kill businesses, which are still in economic recovery mode.Image Credit: Shutterstock | Hyejin KangSee omnystudio.com/listener for privacy information.

Feb 15, 2022 • 27min
What the Festive Season Told Us About Post-Pandemic Consumer Behaviour
There’s more data about shopping and consumer behaviour than ever before, but what are brands doing to leverage all those insights? Over the recent festive season, a customer engagement platform ran a survey on spending trends with some surprising results. These insights, if harnessed properly, could help brands thrive over the coming year by understanding post-pandemic consumer behaviour.Image Credit: Shutterstock | Syda ProductionsSee omnystudio.com/listener for privacy information.

Feb 14, 2022 • 26min
Your Workers Need Appreciation Right Now
Valentine’s Day is traditionally used to celebrate romance, but in line with feelings of joy and appreciation, we take a look at how leaders can better communicate their appreciation for their staff and why that’s important.Image Credit: Shutterstock | Nattakorn_ManeeratSee omnystudio.com/listener for privacy information.


