Always Better than Yesterday with Ryan Hartley | A Podcast for Heart Centred Leaders

Join our mail list here for exclusive content here. Sign up for our Coaching here; https://abty.co.uk/coaching On episode 202 I am joined by Antonia Hock. Antonia is the CEO of Antonia J.A. Hock & Associates, a global consulting firm dedicated to advancing the goals of their clients. They operate with a belief in excellence without compromise, and have a deep passion to help organisations strengthen their consumer behaviour and business performance. Antonia is a world-renowned expert in customer and employee experience, leadership, and building experience-based brands. Her career is rooted in delivering customer-centric service models for companies of all sizes, implementing game-changing employee culture, and innovating customer experiences, all with an emphasis on tangible results and lasting impact. She uses her high-energy, bold, and unapologetic style to help companies succeed through creating a relentless mindset of excellence and innovation. In both business and as an accomplished athlete and freestyle climber, Antonia champions sustainable processes and results, always emphasising an actionable and goal-oriented approach. Before launching the firm, Antonia spent six years as the Global Head of The Ritz-Carlton Leadership Center. For the two decades prior to The Ritz-Carlton, Antonia held executive positions for demanding tech giants including Microsoft, HP and Siemens. Her multi-industry background in technology, hospitality and consulting has shaped her unique perspective and philosophy around creating exceptional customer experiences and building world-class employee culture. In this episode you will hear: 03:00 experience collection 04:00 tale to two experiences 07:00 personal and anticipatory 09:00 scaling service leaders 13:30 top down bottom up 16:00 excellence without compromise 20:00 the art and science of business 23:00 you can’t do your best work if you don’t recharge your battery 27:00 leadership is a calling 31:00 leadership competencies 39:00 sincerity and authenticity 42:00 you can’t script service 45:30 personal is premium 50:00 Antonia’s Heartprint 55:00 toasting as an art form 1:00:00 lead with gratitude I hope this interview inspires your heart-centred service. Please do subscribe, leave a little review, and share it with a leader you wish to inspire too. Always love Ryan Connect with Antonia Website: https://antoniahock.com/home IG: https://www.instagram.com/antoniahock/ LinkedIn: https://www.linkedin.com/in/antonia-hock/ Connect with Always Better than Yesterday Website: https://abty.co.uk/ Instagram: https://www.instagram.com/alwaysbetterthanyesterdayuk/ LinkedIn: https://www.linkedin.com/company/abty/ Facebook Community: https://www.facebook.com/groups/weareabty Thank you to our friends at Elevate OM, proud supporters of the Always Better than Yesterday Interview Sessions. Head to https://www.elevateom.com/  for Online Marketing & Web Design services that are affordable, bespoke & awesome. Please email your questions and comments to podcast@abty.co.uk

If you want people to be open minded, first help them be open hearted.

do the ones you love get the best of you or the rest of you? So often success outside of the home comes at the expense of the home.  Don't let that be true for you.  Let's talk: www.abty.co.uk/connect

Suffering leads us to truth. Suffering leads us to God's full expression through us. Suffering leads us to love in ways that wouldn't be otherwise possible without it.  "Zeus has led us on to know, the Helmsman lays it down as law that we must suffer, suffer into truth." - Aeschylus’s Agamemnon 8 Three times I pleaded with the Lord to relieve me of this.  9 But he answered me, “My grace is always more than enough for you, and my power finds its full expression through your weakness.” 2 Corinthians 12: 8-10 TPT

Think about someone you want to see win. You don't want them exhausted do you? Make sure you're not exhausted either!

Join our mail list here for exclusive content here. Sign up for our Coaching here; https://abty.co.uk/coaching On episode 201 I welcome back one of my favourite guests of all time, Dr. Vanessa Lapointe. Dr. Vanessa is the author of two parenting books, Parenting Right From the Start and Discipline Without Damage. Dr. Vanessa’s mantra is to See It, Feel It, Be It and wants you to feel like there isn’t an expert in the world that could possibly know better than you what your child needs, or what you need as a parent. In this episode you will hear: 03:30 Parenting right from the start 07:00 before we became fathers we were first sons 10:30 see it, feel it, be it 13:30 our most sacred role as a parent 18:00 all children will suffer their greatest wounds at the hands of their parent 20:00 your children have been gifted to you 24:00 firm is kind 29:00 let them foray into the stretch zone 31:00 independence isn’t a behaviour it’s an experience 36:00 in our house we parent through connection 43:00 faith it til you make it 45:30 the pull away from the home 47:00 parenting Prince Louis 50:00 question from David - connection with teens 55:00 question from Clare(s) - the techno tantrum 01:01:00 Dr V’s Heartprint 01:03:30 A Good Father is… 01:05:00 it is time to awaken the village I hope this interview inspires your heart-centred parenting. Please do subscribe, leave a little review, and share it with a parent you wish to inspire too. Always love Ryan Connect with Dr. Vanessa Lapointe Website: https://drvanessalapointe.com/ IG: https://www.instagram.com/dr.vanessalapointe/ LinkedIn: https://www.linkedin.com/in/dr-vanessa-lapointe-r-psych-905ba637 FB: https://www.facebook.com/drvanessalapointe/ Connect with Always Better than Yesterday Website: https://abty.co.uk/ Instagram: https://www.instagram.com/alwaysbetterthanyesterdayuk/ TikTok: https://www.tiktok.com/@abty_uk LinkedIn: https://www.linkedin.com/company/abty/ Facebook Community: https://www.facebook.com/groups/weareabty Thank you to our friends at Elevate OM, proud supporters of the Always Better than Yesterday Interview Sessions. Head to https://www.elevateom.com/  for Online Marketing & Web Design services that are affordable, bespoke & awesome. Please email your questions and comments to podcast@abty.co.uk

We all need a bit of time, rest and reflection to improve the quality of our decisions. Lets talk: www.abty.co.uk/connect 

Watch Free Solo on Netflix to see an incredible human achievement. In it, Alex said that when he’s on the rock face it isn’t about overcoming his fear, it’s about expanding his comfort zone. How will you expand your comfort zone today?

The cost of developing your weaknesses is that it makes you average. It stops you realising the true potential of your strengths. If you are in a leadership position, I would encourage you to bring our the greatness in those around you by developing their strengths (and minimising the harm their weaknesses may cause).

Help your team WIM by gaining clarity on What's Important NOW.