Emotion At Work

As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please. I am talking with my guest Katrina Colliner about how being an unhealed victim of child abuse affected her in the workplace.  She now describes herself as a ‘victor over’ her abuse and you can hear more about what she means by that in the episode.   If you are affected by what we talk about and you are feeling particularly vulnerable, please remember you can call the Samaritans at any time on 116 123 and I have googled other places of support and added links the sites and organizations I found below.   As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Katrina mentioned as things that helped her and I have added those too.     Thanks for listening References and links https://www.samaritans.org https://www.psychologytoday.com/us/blog/the-compassion-chronicles/201501/healing-the-shame-childhood-abuse-through-self-compassion https://napac.org.uk Katrina mentioned Pia Mellody and that is a person, here is a link to her site http://piamellody.com   More from Katrina: LinkedIn: https://www.linkedin.com/in/katrinacollier/ Twitter: https://twitter.com/KatrinaMCollier   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

For this episode, we delve into three areas; banter, impoliteness and power.  All separate yet inextricably linked.  All things that are common in the workplace.  My guest this episode is Dr Derek Bousfield and he goes by on Twitter.   We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is something that can cause division and friction in the workplace.  Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’.  One of the examples we discuss how to banter can be veiled as Impoliteness and how Politeness markers or actions can also be Impoliteness.  All of this is down to... *drum roll* context. As part of our discussion, we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).   Your references for this one: Barthesian myth (around 16 minutes) https://en.m.wikipedia.org/wiki/Mythologies_(book) Labeling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking https://en.m.wikipedia.org/wiki/Labeling_theory Terms of address and titles (around 39 minutes) https://www.thoughtco.com/term-of-address-1692533 Banter and mock Impoliteness (by Derek and Michael Haugh) https://www.researchgate.net/profile/Michael_Haugh2/publication/257198791_Mock_impoliteness_jocular_mockery_and_jocular_abuse_in_Australian_and_British_English/links/5b0d4772a6fdcc8c2537e291/Mock-impoliteness-jocular-mockery-and-jocular-abuse-in-Australian-and-British-English.pdf Power (around 54 minutes) this is a fab book that explores the dynamism of power https://www.amazon.co.uk/Power-Talk-Interaction-Institutional-Discourse/dp/0582368790/ref=sr_1_1?ie=UTF8&qid=1535050326&sr=8-1&keywords=Power+thornborrow Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes) http://www.cambridge.org/gb/academic/subjects/languages-linguistics/sociolinguistics/impoliteness-using-language-cause-offence?format=PB Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes) https://www.amazon.co.uk/Impoliteness-Interaction-Pragmatics-Beyond-New/dp/9027254397/ref=sr_1_1?s=books&ie=UTF8&qid=1535051024&sr=1-1&keywords=Derek+Bousfield+impoliteness  Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non-academic work https://www.theguardian.com/profile/claire-hardaker Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes) https://www.amazon.com/Talk-Hand-Bloody-Rudeness-Reasons/dp/1592401716  Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes) https://www.degruyter.com/view/j/pr.2018.14.issue-2/issue-files/pr.2018.14.issue-2.xml Thanks for listening!!   More from Derek:  https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago as my guest, we take a trip into how depression has been a part of her life for 15 years. I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now.  Depression is one of the things that are both talked about and not talked about all at the same time.  With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.   This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to.  If you are affected by anything in this episode then there are support options open to you: The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free)  The mind can be contacted here https://www.mind.org.uk/information-support/helplines/ You can also call the NHS on 111 or make an appointment with your local GP   We explore her experiences with depression as a condition, with medication, with postnatal depression, the important area of disclosure and how guilt has been a part of her experience too.  I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on.    After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience: "Later, doctors would offer labels.  'Panic disorder', 'generalized anxiety disorder' and 'depression'.  These labels were worrying, but also important because they gave me something to work with.  They stopped me from feeling like an alien.  I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them.  Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me.  They were just there, the way the grand canyon was just there"  Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677 With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things: The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067 The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/   More from Karen:  LinkedIn: https://www.linkedin.com/in/karen-teago-1778551b/  Twitter: https://twitter.com/teago_emplaw    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to describe it.  My guest this time is James Gross who is the worlds leading researcher in Emotion Regulation.  Through the podcast we chat about: - What are emotions? - What is emotion regulation? - The 5 families of emotion regulation strategies - Examples of what people do within each of those families - How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions) - What the workplace and individuals can learn from emotion regulation This was a great episode to record!!!! My inner geek was super excited Your references: Links to all the research papers that James mentions at approx 52 minutes https://spl.stanford.edu/selected-publications The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes  http://people.socsci.tau.ac.il/mu/galsheppes/  The project that Angela Duckworth is working on that I mention at approx 58 minutes https://bcfg.wharton.upenn.edu/   More from James: Website: https://spl.stanford.edu/james-gross-phd-0   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:   Let it play as it was originally intended.  Pay attention to the way that Jo listens and supports me and the conversation.    There is some real value in learning in the interaction style used in this podcast.    Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace.    We get into some of the tangible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces.    Your references are as follows:   Emotion work - https://en.m.wikipedia.org/wiki/Emotion_work   Emotional labour - https://en.m.wikipedia.org/wiki/Emotional_labor https://www.mindtools.com/pages/article/newTMM_44.htm   Action learning sets - https://en.wikipedia.org/wiki/Action_learning   Victor Frankl “Man’s search for meaning” - https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ref=mp_s_a_1_1?ie=UTF8&qid=1530028214&sr=8-1&pi=AC_SX236_SY340_QL65&keywords=man+search+of+meaning&dpPl=1&dpID=51CDTKBPNPL&ref=plSrch    Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance   Reflexivity - https://en.m.wikipedia.org/wiki/Reflexivity_(social_theory)   Episode 12 with Prof Dawn Archer - https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/   Thinking Environment - http://www.timetothink.com/thinking-environment/   More from Jo: LinkedIn: https://www.linkedin.com/in/jostephenson309/  Twitter: https://twitter.com/JoWainwright0    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Cliff Lansley, an expert in emotional intelligence and a PhD candidate, discusses the intricacies of emotions in the workplace. He dives into the definitions of emotions and emotional intelligence, unpacking how they can be assessed. Cliff critiques existing assessment methods and emphasizes the need for contextual understanding in evaluations. He highlights the role of emotional scripts that can bias perception and shares insights on developing a more effective EQ model, incorporating individual differences and cultural factors into the mix.

Mark Gilroy, a managing director at TMSDI and expert in leadership and team development, guest-hosts a reflective anniversary conversation. They discuss Phil's journey in podcasting, emphasizing the joy of meaningful conversations and shifting workplace narratives around emotion. Phil shares how his focus evolved from happiness to embracing emotional complexity, linking personal experiences such as a call-center incident to broader themes like credibility and face management. The duo also calls for diverse voices in discussions about workplace challenges like grief and imposter syndrome.

In this episode, I get to chat with Monica Parker from Hatch Analytics and we chat about something that has interested me for years. I have spent a fair bit of time in different workplaces and they had profound effects on how I felt both on specific days and overtime. So, I am really excited that I am going to get to explore this with our guest today. Looking to the physical workplace is something that is huge right now. Whether that be trying to imitate google with slides and bean bags, considering the emotional impact of things like space, temperature and desks or the need/preference for remote working. all of these things (and more) have emotional input, consequences and often, in my experience, this emotional aspect is forgotten or relegated to low priority. For me, it has to start with emotion and how people feel and work out from there. Then again, I would say that I suppose.  References: Photo https://vimeo.com/178593347 SPSS (it is a statistics number cruncher) https://www.ibm.com/uk-en/marketplace/spss-statistics Resolution Foundation story (that Phil mentioned) http://www.bbc.co.uk/news/business-44029808 Universal Basic Income http://www.bbc.co.uk/news/business-43078920 Emotional Equations - Chip Conley https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261 Video from Porter Davis https://youtu.be/QTm5fXcEcxo   More from Monica:  Website: https://hatchanalytics.com/  LinkedIn: https://www.linkedin.com/in/monicaparker/  Twitter: https://twitter.com/monicacparker    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Tony Jackson as my guest, we explore how anxiety has always been a part of his life and has been working on it more purposefully in the last five years or so. We delve into the factors that have and continue to contribute to the anxiety that Tony experiences, his ways of working with his anxiety and what he does from a restorative perspective.  We talk about how 'difference' is something that Tony carries with him and is a near-constant feature in his thoughts and then affects either his approaches to interactions and interactions themselves.  Tony is also really clear that his experiences have, and continue to shape his empathy and inclusivity.  He says that his stories and experiences have given him things that he works with and at times struggles with and it has also equipped him with a set of skills that help him to work really well with others.  Finally, we get into the detail and practical things that Tony does to help him be well and enjoy his work and life.      With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:   Tony talks about psychosynthesis and I forget to ask him what it is, here is a link: https://psychosynthesistrust.org.uk/about-psychosynthesis-trust/what-is-psychosynthesis/ The Poisonwood Bible by Barbara Kingsolver: https://www.amazon.co.uk/Poisonwood-Bible-Barbara-Kingsolver/dp/0062213709 The Psychology of Executive Coaching by Bruce Peltier https://www.amazon.co.uk/Psychology-Executive-Coaching-Bruce-Peltier/dp/0415993415   More from Tony: LinkedIn: https://www.linkedin.com/in/tonycjackson/  Twitter: https://twitter.com/JacksonT0ny    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience. In this episode, I am joined by Lara Plaxton who is the head of HR at FDM UK. Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model.  FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM.  So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a client's business every day.   During this podcast, we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience.  We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area.  As always, links and references: Systems thinking https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access) http://amj.aom.org/content/58/1/1.short  - short article on design thinking http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviors https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction   Employee Experience https://en.wikipedia.org/wiki/Employee_experience_management - Short definition https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Employer Branding, performance management and human resource development to enhance employee retention   User Experience https://en.wikipedia.org/wiki/User_experience     The Service - Profit chain HBR article https://hbr.org/2008/07/putting-the-service-profit-chain-to-work   Moira Clarke 10 year causation analysis https://www.henley.fi/wp-content/uploads/2017/04/Moira-full-article.pdf   Human Centred Design http://www.tandfonline.com/doi/abs/10.2752/175630614x14056185480186 - Giacomin (2015); What is Human Centred Design   Gamification https://www.routledge.com/The-Business-of-Gamification-A-Critical-Analysis/Dymek-Zackariasson/p/book/9781138824164 - Dymek & Zackariasson (2017); the business of gamification   Design Thinking https://www.youtube.com/watch?v=U-hzefHdAMk - Video with Tim Brown CEO of IDEO   More from Lara:  LinkedIn: https://uk.linkedin.com/in/lara-plaxton-7927aaa  Twitter: https://twitter.com/_Lara_HR    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/